Large area, minimal parking but the drive thru is fast. I’ve traveled throughout the world going to this chain. Workers are pleasant and it’s clean. Didn’t give me a fork for these lava temperature egg bites, but not an issue.

Had the sweetest interaction with Brett, it seemed Brett was very knowledgeable and willing to help. Best service hands down. I love a friendly face and kindness and I got both from this location. Not to mention fast service and quality beverages! Keep it up! Also the rest of the staff was working seamlessly together and the environment was very pleasant! A+++++++++ yak Killin it!!!

My recent visit to the Starbucks location near Kent State University left me utterly disappointed with the level of customer service and professionalism. As a visitor to the area, I had hoped for a pleasant experience, but unfortunately, that was not the case. Upon arriving at the store during its advertised hours (5 am to 8 pm), I was shocked to find the front door locked with a handwritten sign instructing customers to use the drive-thru only. Despite this inconvenience, I decided to proceed to the drive-thru on foot as there were no other customers in line. However, my attempt to place an order was met with outright refusal by the server, citing that they were "understaffed" as the reason for not serving me. It was baffling to witness an empty store and no customers waiting in line after me, yet I was turned away simply because I wasn't in a car. I must say, the way this Starbucks handled the situation was beyond disappointing. The lady at the drive-thru window even had the audacity to tell me that I would be served if I returned with a car. As someone visiting from New York City, I am no stranger to Starbucks, and I can confidently state that such behavior and lack of customer service would never be tolerated there. Furthermore, as someone staying for the summer across the street from this Starbucks location at Kent State University, I find it disheartening that a Starbucks right across the street from the campus would be so unwelcoming to walk-in customers. I chose to walk there instead of drive, as it was conveniently close to the university, and I expected a warm and friendly experience. This incident left a sour taste in my mouth and has undoubtedly impacted my perception of this particular Starbucks location. I sincerely hope that the management takes this feedback seriously and addresses the issue to ensure a more welcoming and customer-oriented environment. In conclusion, I would not recommend this Starbucks to anyone, especially if you're on foot or in need of good customer service. It is my hope that they can learn from this experience and make the necessary improvements to provide better service to all customers, regardless of how they arrive at the drive-thru.

I literally NEVER leave reviews but this location is the best location I’ve ever been to. The workers are all absolutely the most customer service oriented, positive, kind employees I’ve ever encountered. I have never had any issues.

I love this Starbucks location! The drive-thru is always fast and efficient and the employees are angelic! The coffee is always on point. Decent sized parking lot for the plaza and there is additional parking in the back.

Used the drive through, got 2 drinks. 1 was wrong . Promptly was remade. Best service at A Starbucks ever!

Ask them to make you a frap with your choice of base that they think would taste amazing and they'll deliver every time.

I went through the drive thru to get my usual Caramel Iced Coffee with Cream and a shot of espresso. They handed me an Iced Pistachio Latte. Normally I would just drive off and drink it and just say they were having a bad day but, I really hated this drink. Decided to go in and ask them to remake my drink and they were very nice and apologetic HOWEVER the same guy whom handed me the incorrect drink gave me a drink saying that he already remade it after he realized he made the mistake. I got about halfway home before I took a drink out of it and realized they handed me ANOTHER Iced Pistachio Latte. I would say that I get exactly what I order 70% of the time when I go to this Starbucks location. They've notoriously handed me either the wrong drink or the right drink but, it was missing ingredients like the cream or the shot. After this specific instance, I will just be avoiding this location altogether.

This is my favorite Starbucks location within 30 minutes of my house. The staff seems well-trained and friendly and the inside is very large with lots of space and seating. The place is usually bustling and they keep up with the orders pretty well every time I've been there. One thing I don't care for is that they make iced coffee refills with cold brew and it does not taste as good as the original to me since I'm not a fan of cold brew. I'm guessing it is a combination of cold brew being cheaper to make and because they can sit the cup there unattended and do other things while it fills from their cold brew tap.

Home for the holidays! You have to try the Chestnut Praline Latte. Great place to visit and a great holiday coffee to try!

This is the ONLY Starbucks that is constantly out of hazelnut. And you don’t know until you’ve sat in the line for 20 mins and they tell you at the intercom in which you’re still stuck in the line and can’t get out.