Very bad business ethics. Very unprofessional. Customer service speaks bad English and has a poor command of Bahasa Malaysia too. Seems like they are only good in speaking Mandarin and Hokkien. Not even Cantonese. They have a very low level of understanding of customers' problems too even though the problems have been explained umpteenth times. Perhaps due to their very very limited understanding of other languages, other than Mandarin and Hokkien. It has been a nightmare dealing with these people. They seem to have a different mentality from ordinary folks like us who are used to doing business with reasonable vendors who works on common sense. They set very loose quality guideline so that whenever there is a misprint, they will always show you their printing guidelines and say that the problem or defect is within the tolerance levels set in their guidelines. Their customer service team comprise mostly under educated people with very very limited marketing and customer service experience whose job is to mainly receive a customer's feedback and then search their extensive database of all those loose guidelines, and then find one that would counter the feedback you brought up. And then, they will say, sorry, this is within their company's tolerance levels, even though the defect is unacceptable in general sense. They are not cheap too, but they position themselves as being cheap. If you search around, you will find cheaper suppliers around. If they are not really that bad, do you think so many people will spend time to write such reviews about them? Time is precious. If they are not really this bad, we wont want to spend our precious time to write a lengthy review about them so that other people or potential customers can be warned or alerted beforehand. Think twice or even 3, 4, 5 times before you even commit to do business with them. Of course, you can try. And things may turn out ok. But once you encounter any sort of issue (as it is common in the printing industry), you will see what I mean when I say that Excard is only interested in making the sale and collecting money before the job is done, so that they have have the last call, whether or not to refund your money or reprint for you. Their customer service even say, if you do not like it, you can have the choice of considering other printing companies. So, if they already say that, then that's what we're going to do. Bring our businesses elsewhere. Excard, you're only as good as your current team or customers. Once your customers discover your bad busines ethics and start to leave one by one, you will know how unacceptable your business practice is. And of course, you wont get my business again anymore.

Lousy customer service. I did not receive my parcel and the cs did not even show any effort or concern to help me to find it, simply pushing the entire responsibility to the delivery service. It has been 1 week plus yet my parcel is still missing. Luckily it's not too urgent..

Don’t ever consider coming to this terrible place. The only reason I liaised with them is because some specific printings which are not available at other stores on a short notice. Called them a few times only to hear so many inconsistencies and different prices everytime. Don’t refer to the website, the info is just a big waste of space. I’m not sure how can someone get hot and horse mixed up???? They will agree through phone calls just to get the sales order. But in reality, once you come over you have to do the design yourself. Why bother asking to send the design through email in the first place if you want the customer to design it themselves??? Really unprofessional, it’s sad that many decent businesses are closing down during these hard times, yet disastrous ones can be open like this clown shop. If you are in desperate need of a service that are not available at other shops, maybe consider getting the printing service from other districts or even states as long as you don’t come here. Other bad reviews of this place should be a big warning sign.

We normally do not write reviews but for Excard, we are willing to spend time to write a review to warn people who are thinking of doing business with this company. Just by us doing so, spending our precious time writing this review when we normally do not review any companies at all, whether good or bad, is already good enough to show that this Excard is really that bad. Excard is really a very, very unprofessional company that does not honour its words. They may be good at delivering on time so far, but the quality of their printing is NEVER good. Their finishing too is also very unlike the finishing from conventional printers that we have used before. Somehow, their gloss does not have that nice, gloss feel, while their matte does not meet up to expectation and it turns yellow very quickly especially if laminated on white based paper. When we informed them, they immediately say this is not their problem and it was due to the lamination film sent by their suppliers and they have no control over that. While that may be true, as the responsive supplier that they claim to, they should have at least accepted the problem (and perhaps make good of it by supplying a reprint no matter how small a quantity) rather than just pushing the issue to their supplier. We have also reported some other problems to them, such as cutting off tangent, bad die cut, bad color alignment, wrong color issues etc, but any problems that you reported, they will not entertain and they will somehow find a reason for that saying that, you refer to here, and here, and then they will say they already said so in the document so we cannot reject. Their customer service team is poorly trained and they also do not speak well at all. Sometimes, we have a really hard time trying to make out what they are trying to say. Trying to understand what they say is already a problem itself, other than the problem we are trying to ask them to help solve!! Rude aside, they are also unresponsive and they wont automatically get back to you unless you follow up again. This wastes a lot of time on our side. With such bad experience with them, and after spending thousands on wasted printed materials, we're changing to an alternative supplier.

I highly recommend this online printing company to any designer or business looking for a reliable, cost-effective, and efficient printing solution provide one stop solution service. They truly go above and beyond to make my job easier. Thank you!

Reviewing my review because I must give credit where its due. I acknowledge that it was an error on my part that I didn't 'create outline' for all my texts. It was a problem and I just wished that Excard would've email me about it instead of proceeded to printing. I don't mind the delay in production, I care more about the outcome. But Aiden really came through and handled the situation well. I really appreciated his effort. I was refunded and I reordered the same job and all my printed materials have arrived safely. I am satisfied with your service and how you've handled things. One thing I wish is there would be more communication, even if it's a minor detail. Thanks. Will definitely come back.

First time order with Excard. Really liked the stickers.. Appreciate the help by the customer service team!

My first time order with them, I really like their service and their design template is nice and delivery with good condition. tq so much

Was invited to join their event in their office, a bit far from my place. However, a very nice trip from the beginning till the end, all the staffs in the trip are very good hospitality and I was treated like a VIP, nice food and nice service. At first I thought to go and complain the artwork team, but luckily the trip service team managed to turn it well. Thanks to Excard. Well planned and organized event and I can learn a lot there.

I had the pleasure to print with Excard for more than 10 years. I was highly impressed with their service and product quality. Although there is few time my job have minor issue but most of the time they meet my expectation. They had increase their price compare to years ago but still worth the price. I can see they really take note with our feedback and keep improve their product quality example for flyer, name card, money packet, calendars, booklets & packaging box. I highly recommend Excard to anyone in need of top-notch printing services. They have earned my trust and my business for years to come. Thank you for your outstanding work!

Their product price range is higher than that of other printing websites. However, their service and product quality are the best across Malaysia. They provide such patient & professional service for checking my product artwork. Highly recommended!

There used to be too many flaws and frictions on the website, but I've noticed that there have been significant improvements made recently. It's great to see that the website is becoming more user-friendly and responsive. I appreciate the effort that has gone into making these changes and I hope that they continue to improve the overall user experience. Keep up the good work!

Poor internal process and very poor customer service. Submit my very simple logo and company name to print (pdf converted from ai file). RM20 ringgit job also ask me to revised and submit 3 more files... Money already paid. Regret... call the number given by designer but number picked up by customer service and refuse to direct me to the designer anyway... No way for customer to talk and feedback. Would never recommend their service to any serious company. 8 Feb note: We don't mind to review our artwork at reasonable level. However, it is definitely not up to create 3 ai files for submission again, merely for a company logo and company name printing. And whole thing already in ai file and submit to you during order. you just need to adjust the size a bit to suit to the printing size. You position your company so high, instead of adjust a lit the size, you want customer to submit another 3 design files for a RM20 logo printing? Your working style is worst than government! I never has this type of problem with other printing company before. Yet your quality of printing (last order) was not better than others. And, while we want to talk nicely to your staff to just adjust the size, why the customer service refused to connect me to? You company make it very difficult for customer to feedback and communicate. I hope the refund process would be smooth and no harassment again.

Poor service, bad printing quality. WORST PRINTING COMPANY, don't ever consider using their service, if you're lucky then you are. If there's any error you encountered for the print, they will not refund or apologize or even find solution. Their customer service will tell you this is very common if there's error, you must accept it & we will not do anything. Most irresponsible people ever.

for me, always No 1 choice for offset printing, Excellent customer service!! i have NO issue at all dealing with them if got any problems with the output, always satisfied, thank you Excard, Keep it Up!!! ☺️

Disappointed for printing wall calendar~2000pcs color different & poor quality for paper~

Price: Competitive, might be the lowest cost option Quality: Great, better than our own office use MFP, provides wide range of labelling and printing products Artwork preparation: Difficult for people who are not familiar with Coreldraw and Adobe illustrator or don't have the programs. Customer Service: Hard to explain, sometimes exceptional, some times just duh... We would appreciate if the job is in pending status, drop us a whatsapp or email so that we are alert that the job is pending due to our problem in preparing artwork. Usually we won't be logging in again to the website unless there are new jobs coming in. Early alert will help us to discuss with our customers so that they are aware about the delay and help them to take appropriate actions.

Good job! I have been in the printing industry for 9 years, and have owned my own commercial printing shop for 5 years... what incredible quality and consultant service you guys provide!!! I have moved to the digital age, and now do the broker print jobs for my clients, and I am so glad to have met EXCARD TEAM! Thank you very much... now I can sell with confidence!

Shout out to my both consultant, they are so helpful and knowledgeable 👍🏻 Excellent service!

User friendly website and excellent consultant service. Definitely my first choice when comes to printing!

last min delay say the QC got problem delay the job, how do we explain to customer. no the money problem, is company Integrity If cannot control the production, pls don't promo season product printing.

bad response from the staff to assist on whatsapp if you have any issues on the printing

Compared to all Online Printer in Malaysia, I can say this company is the best at the moment I tried before.

Poor customer service that i never facing before. Customer service (Cxx Hxx) is very unprofessional to handle customer problem & pushing back the problem to the customer. We really don't understand how the company appointed that poorly trained customer service. The company is good but sorry for not recommend to this company unless you like the ROBOT keep on reject the file & not properly to point out the issue but refer here and there, never ending process.....wasting our precious time

bad service XPRINT phone not answer reload not update.dulu tak macam ni.

Ordered some name card for my business. Cheap price and fast delivery.

Best choice of shop all in here