3/5 Christine F. 11 years ago on Google
My
husband
was
told
when
he
purchased
my
wedding
band
that
it
would
be
sized
down
to
fit
my
very
small
finger.
My
engagement
ring
was
purchased
at
this
location
almost
a
year
before,
so
the
store
should
have
been
aware
of
just
how
small
the
band
needed
to
be.
Nonetheless,
the
sales
associate
assured
my
husband
it
could
be
done.
After
agreeing
to
and
signing
a
contract
for
the
custom
ring
size
and
price,
my
husband
left
the
store.
When
the
ring
was
delivered,
and
deemed
ready
for
pick
up,
my
husband
was
told
by
the
same
associate,
that
in
fact,
the
ring
could
not
be
sized
down;
instead
2
beads
were
soldered
to
the
inside
of
the
ring,
making
it
the
appropriate
size.
With
the
wedding
in
NY
and
nearly
2
weeks
away,
my
husband
reluctantly
took
the
ring.
When
the
wedding
(and
Hurricane
Sandy)
were
over,
we
needed
to
figure
out
what
could
be
done
with
the
ring.
It
is
my
opinion
that
that
particular
ring
should
never
have
been
sold
to
my
husband.
Clearly
it
was
near
impossible
for
the
ring
to
maintain
its
"structural
integrity"
when
such
a
small
size
was
required.
For
the
integrity
of
the
shop,
jewelry,
and
reputation
of
Kay
Jewelers
as
a
whole,
and
without
full
knowledge
of
what
the
sizing
limitations
were,
the
sales
associate
should
never
have
sold
the
ring.
In
attempts
to
remedy
the
situation
we
contacted
the
shops
manager,
only
to
be
given
the
run
around,
not
once,
not
twice,
but
three
times
by
one
of
the
sales
associates;
all
to
no
avail.
We
left
numerous
messages
for
the
manager
to
contact
us
whenever
it
was
most
convenient.
After
a
week,
we
still
hadn't
gotten
in
contact
with
her,
nor
was
there
evidence
of
her
trying
to
contact
us.
Obviously
our
sales
associate
was
more
concerned
with
making
the
sale,
than
delivering
a
quality
and
not
to
mention,
contracted
product.
I
still
cannot
believe
the
manager
has
not
contacted
us
to
rectify
such
a
huge
error.
I
am
so
very
disappointed
with
the
way
this
shop
and
it's
associates
have
treated
this
situation.
After
spending
so
much
time
and
$$$
at
this
shop,
I
feel
we
were
entitled
to
discuss
our
issues
with
the
manager.
Almost
a
month
after
trying
to
have
a
conversation,
we
have
still
not
heard
from
the
store.
Very
Unprofessional.
In
the
end,
my
wedding
band,
although
beautiful
and
so
meaningfully
chosen
by
my
husband;
blessed
by
our
priest
at
the
ceremony,
had
to
be
returned.
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