I would leave ZERO stars if possible! Purchased a new very expensive watch from their Las Vegas store with the understanding that if it did not suite me I could easily exchange it at any Kay Jewelers near my home. At the time of purchase the sales associate sized the watch and then re-packed it in its original box so i could pack it safely in my luggage for the trip home. It was a very technologically sophisticated watch so 10 days later, having never worn the watch I decided to exchange it for a more conventional style. The Kay jeweler near my home town refused to exchange. At first they tried to tell me I had bought the watch from an outlet, then when they read the original receipt they said they could not accept it because they do not carry that model at their location, then the manager told me they could not accept it because it had been sized (link removed). When I explained to the manager that it had been sized by a Kay employee, with the original link still in the box, the manager still refused and directed me to call customer service. I called - they do not understand the meaning of customer service- will not over turn or do anything to assist stating it is at the discretion of the store manager. After several calls i was told to call MARIE MENDEZ for assistance. After several voice mails she has not once tried to call me back. The reviews are correct ONCE KAY GETS YOUR MONEY THEY DONT CARE! SHOP ANYWHERE BUT KAY'S!!!

I bought a ring here, i was helped by Wendy, I waited 2 weeks to hear back from kays, i happen to open my email to say my ring was ready, drove an hour just so they could tell me my ring was returned because it could not be re sized, I was told by the manager that I was contacted multiple times, but I had not had a single call from them, I really feel that this store just goes to show you that they lack customer service because when I bought this ring I was told it could be re sized. Definitely would give Zero stars if I could.

I bought diamond earrings at Jared’s in Bakersfield (highly recommend) and they had them shipped to this Kay’s so I could pick them and not have to drive all the way down there. I work 75 hours a week and today was my only day off and went to the mall with my 6months old and when I got there both people were busy , which is understandable, but I got no acknowledgement and when I finally did I said “I just need to pick up some earrings” and the woman said “ we will be with you when we have time”. I just needed to pick up the earrings and they could have just took a few min to help and could have spent all the time in the world with those customers I’m sure they would have understood. Thank god I didn’t make our purchases here but will not use them as a Jared’s satellite again. Super rude and no customer service.

What a wonderful experience. Kong and Letty were 100% hands the best with our needs and got us with what we were looking for and went above and beyond for us . We thank you both so much for your dedication and warmth.❤️

My husband was told when he purchased my wedding band that it would be sized down to fit my very small finger. My engagement ring was purchased at this location almost a year before, so the store should have been aware of just how small the band needed to be. Nonetheless, the sales associate assured my husband it could be done. After agreeing to and signing a contract for the custom ring size and price, my husband left the store. When the ring was delivered, and deemed ready for pick up, my husband was told by the same associate, that in fact, the ring could not be sized down; instead 2 beads were soldered to the inside of the ring, making it the appropriate size. With the wedding in NY and nearly 2 weeks away, my husband reluctantly took the ring. When the wedding (and Hurricane Sandy) were over, we needed to figure out what could be done with the ring. It is my opinion that that particular ring should never have been sold to my husband. Clearly it was near impossible for the ring to maintain its "structural integrity" when such a small size was required. For the integrity of the shop, jewelry, and reputation of Kay Jewelers as a whole, and without full knowledge of what the sizing limitations were, the sales associate should never have sold the ring. In attempts to remedy the situation we contacted the shops manager, only to be given the run around, not once, not twice, but three times by one of the sales associates; all to no avail. We left numerous messages for the manager to contact us whenever it was most convenient. After a week, we still hadn't gotten in contact with her, nor was there evidence of her trying to contact us. Obviously our sales associate was more concerned with making the sale, than delivering a quality and not to mention, contracted product. I still cannot believe the manager has not contacted us to rectify such a huge error. I am so very disappointed with the way this shop and it's associates have treated this situation. After spending so much time and $$$ at this shop, I feel we were entitled to discuss our issues with the manager. Almost a month after trying to have a conversation, we have still not heard from the store. Very Unprofessional. In the end, my wedding band, although beautiful and so meaningfully chosen by my husband; blessed by our priest at the ceremony, had to be returned.

Leti is always amazing! Looking forward to upgrading our rings for our 25th anniversary coming up in 2024. We always come in for the warranty check ups and cleanings. Fresno Fashion Fair Mall.

Diana made my whole day while looking for wedding bands for my husband and I. She made me feel like the special and beautiful bride I will be; with much patience! I can’t wait to shop more with her in the future!

Stay away from this fashion fair mall location. The manager is bad and rude and the staff lies too, they lost my wife's wedding ring and tried to low ball us on the price for replacement and try to have us pay the difference, this has been going on for 2.5 months now I have corporate involved to try and get help. this place lies to you and cheats stay clear of fashion fair mall. I have been a kays customer for more than 25 years and this is the worst manager and customer service I ever received.

This is MY favorite all-time jewelry store hands down. The saying is so true every kiss begins with Kay's. 😊 My engagement Ring surely started with Kays. I love the staff that works here & even the new staff are awesome like they have been there 4ever. They are the BEST in town. NO regrets.

Patty has been a great help with me and left me speechless with the amount of help she has done! Nobody can ever compete with her work experience here at Kay’s! Highly recommend her for all your help and needs!

Five stars to the number 1 Jeweler in America and to a dynamic duo who know their products and know how to make it happen! A special thank you to Ms Wendy, whose patient welcoming demeanor made it easy to brouse the merchandise,(which is not common these days) and was ready with the answers that this, "Gimme- the- bottom line" type girl needed to make a selection. Thank you Letty who made the impossible POSSIBLE for us. Your professionalism and confident demeaner gave us complete trust in the process and in following your recommendations. I am so happy! And the hubby says " if I'm happy, he's happy" Thank you To Kay's Jewelery- Fresno, CA

I really appreciated sales associate Letty . She did a great job , made us feel like we had time to think and make our decision. I would recommend location !

Love this place. Our second big purchase. Letty is amazing! Martin was so helpful too! Definitely recommend.

Chy was incredible!! I walked in to look around and was sold by her service and great recommendations. She made my day and the purchasing experience memorable!

Great service! Limited supply because I waited too long. Leti was terrific. Met me at the door and had the sales completed in 20 minutes. She made my day with her smile and personality. Thank you for a great experience.

Patti was amazing, helped me out so much from start to finish! She was soooo patient with me and provided top notch customer service :)

We’ve Been going to Kay jewelers for about 3 years now and out of those 3 years we’ve never had an experience like today . Rosa was super nice , helpful and most of all veryyyy patient . My husband and I were were there for almost 2 hours looking to buy the perfect necklace and Rosa made sure we walked out of there happy with the piece we loved. Kay jewelers you need more Rosas!!

I liked this store, I couldn't afford there promise rings , so I had to get it from Macy's , which I'm still very satisfied with hopefully she will get it this weekend :)

Great store, bought a birthday gift for my husband the salespeople were great not pushy and provided excellent service. I would highly recommend.

Wendy was super helpful and made it easy to do my inspection and cleaning. She was friendly and was knowledgeable.

I went in to this location and was helped by Diana she was very helpful and patient with me.. She gave me a ton of information and I cant wait to make my decision and come she her for my future purchase. Thanks Diana you are truly amazing.

Wendy was such an amazing lady! She was absolutely wonderful! She definitely went above and beyond for me and my cousin! Sweetest lady ever! Definitely would recommend her! 100% 🥰

My fiancé and I went to Kay’s and received amazing customer service from Diana. She was kind, patient and knowledgeable of all the products. Whenever we need jewelry, we will definitely be coming back to see Diana to help us with our needs! Thank you

Diana provided excellent customer service with both a new purchase and a service repair order on an older piece of jewelry. She was patient and answered all my questions. Thank you again and I will definitely be back for your assistance on all my future purchases.

Wendy was amazing!!!! She was very helpful and polite. She made the process very easy. She is an absolute gem. If you go to Kay Jewelers at Fashion Fair Mall ask for her she will make the entire fun and easy.

I just love my Leo Diamond engagement ring!!! It is exactly what I wanted. Michael and all the staff were amazing. I was so nervous ordering it, and they were very comforting, and very reassuring that everything was going to be perfect. I just love my ring.

Chy was absolutely amazing! She helped me find a Diamond and Pearl earrings. I’ll definitely be going back to get more jewelry because of her!

Wendy was very helpful. I always like going to the Fresno fashion fair Mall Kay's because I get great customer service there. I've been a loyal customer since 2016 and have bought many things there. I've never had a complaint.

I was treated with the up most respect been a member for 15 years and was treated like family and Wendy was just amazing she is awesome all around I will most definitely make my 15 year journey with you guys a 30 year plus journey

I worked with Wendy and she was absolutely amazing! I did not know anything about diamonds when I first came to just “look”. A few months later I came back to Wendy and she was patient with me to find the perfect engagement ring. 10/10 would recommend a Wendy for all your Kay needs!

Employee that helped me has such a great personality and she was such a big help with the gift I was looking for. She made me feel completely comfortable and confident in my purchase. I definitely plan on coming back I. The future

I believe you spell it Shy… she is one of the best sales person. We are always leaving the store with something new which is awesome. She is really good at her job❤️

I have a credit card with Kay’s. Everytime I go in it’s alway such a breeze and so easy. The staff is always friendly and cheery and so so helpful. Lethe (total butchered her name) was extremely helpful this last time I went in. She even wrap my gift and I really appreciate that!! Kays will always have my business!

Lety was very patient and helpful. I love the wedding band that I picked. Her recommendations were on point when it came to matching my engagement ring to the band.