5/5 Carol R. 1 year ago on Google
Jaime
Laino
(Hair
Stylist)
is
an
excellent
hair
stylist
and
I
really
liked
the
full
head
highlights
and
cut
that
she
completed
on
my
diminishing
short
hair.
However,
this
is
not
the
first
time
that
I
have
had
problems
with
bill
for
the
various
services.
I
had
read
the
menu
of
service
and
choose
"Cut,
Color
and
Highlights"
which
is
priced
at
$180
and
up..
on
the
website
menu.
I
tried
to
schedule
my
own
appointment,
but
if
you
do
not
know
the
system,
you
might
have
to
call.
Apparently,
when
you
look
at
the
schedule
of
times
which
are
listed
per
day...if
the
time
shows,
but
it
has
a
black
background...then
the
time
slot
is
NOT
available.
I
think
the
Spa
should
change
this
as
for
instance,
when
scheduling
a
restaurant
on
"Open
Table"...if
the
time
show
up,
it
means
the
time
is
available...but
not
here...if
it
is
black
and
shows
the
time,
it
is
NOT
available.
To
help
others
avoid
this
confusion
I
would
recommend
that
some
information
on
the
website
indicating
what
black
background
timeshlots
represent
should
be
made
to
clients
seeking
an
appointment.
Secondly,
since
I
couldn't
book
those
black
time
slots,
I
then
had
to
call
Bohdi
because
all
of
the
times
were
black
and
I
did
not
realize
that
meant
that
nothing
was
available
on
that
day
or
other
days
I
had
checked
So
when
I
called
I
indicated
that
I
wanted
a
"cut,
color
and
highlights"
which
was
listed
on
the
website
menu
as
website
*****Cut,
Color,
and
Highlight
$180
and
up
But
when
I
went
to
pay
for
this
at
checkout,
I
was
charged
$185
at
the
individual
item
rate
(not
the
package
deal)
for
Full
Head
Highlights,
where
the
Website
says
website
*****Full
Head
Highlights
$165
and
up
So,
I
was
surprised
to
have
the
upcharge
since
I
have
short
hair
and
not
much
of
it...
nor
was
I
charged
at
the
package
deal
rate
that
I
expected
when
I
made
my
appointment.
Secondly,
I
was
also
charge
$50
for
the
haircut
at
first...but
when
I
mentioned
the
website
saying
it
was
$35
for
a
haircut
with
another
hair
service,
they
reduced
it
to
$35,
website
*****Hair
Service
Add-Ons
website
*****Hair
Cut
(With
Hair
Services)
$35
I
am
still
curious
as
to
what
happened
to
the
package
deal
that
I
originally
signed
up
for
...????
website
*****Cut,
Color,
and
Highlight
$180
and
up
Probably
Bodhi
needs
to
spend
some
time
giving
further
information
on
what
is
included
in
their
packages
and
the
person
handling
the
bills
to
clients
at
checkout
needs
to
go
with
the
on-line
prices
and
charge
them
the
prices
of
the
services
indicated
on
the
website...
Something
needs
to
change
so
the
client
doesn't
have
to
be
in
the
very
awkward
position
about
questioning
the
bill
as
I
was.
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