2/5 The M. 1 year ago on Google
UPDATE:
I
have
upgraded
this
review
from
one
to
two
stars
as
I
have
since
received
a
full
refund,
which
is
very
much
appreciated.
This
review
is
concerning
the
Bamford
Wellness
Spa
only:
Uncomfortable
and
disappointing
experience.
I
booked
the
90
minute
signature
facial
and
didn't
receive
most
of
the
services
described
on
their
website,
which
for
£200
is
outrageous.
The
description
says
you
receive
a
foot
bath
and
that
the
back
massage
involves
hot
stones.
Neither
of
these
things
happened
for
some
reason.
Also
you
would
think
for
a
facial
that
the
service
provider
would
discuss
your
skincare
routine
as
well
as
skin
concerns
and
goals
with
you.
According
to
the
website,
you
will
receive
a
"complete
skincare
consultation".
Nope.
I
did
try
to
engage
her
in
this
discussion,
but
she
didn't
seem
to
understand
what
I
was
saying.
I
mentioned
I
use
actives
in
my
skincare
and
whether
or
not
the
ingredients
would
conflict
with
the
products
she
was
going
to
use,
but
she
had
no
idea
what
I
was
saying.
I
also
explained
that
this
was
my
first
facial
so
you
would
think
she
would
do
you
the
courtesy
of
explaining
that
blackhead
extraction
is
really
painful!
My
eyes
watered
during
the
procedure
and
I
told
her
it
was
hurting
me,
but
she
just
laughed
and
carried
on.
I
also
wish
I
had
been
told
in
advance
that
this
was
a
procedure
they
were
going
to
perform
because
in
retrospect,
I
think
it
was
completely
unnecessary!
Also
the
noise!!!
So
bizarre
that
a
spa
would
be
such
a
stressful
environment
to
be
in!
They
put
me
in
a
room
where
there
were
construction
works
outside
so
all
I
could
hear
was
crashing
and
banging
throughout
my
entire
session.
Why
not
put
me
in
another
room
or
suggest
I
come
in
another
day?
Not
to
mention
the
near
constant
chatter
at
the
reception
area,
which
you
can
hear
whilst
you're
waiting
to
be
seen.
Nothing
about
the
experience
was
relaxing
at
all.
"The
result
is
a
truly
personalised
treatment".
I
think
not.
The
only
thing
I
actually
did
enjoy
was
the
30
minute
head
massage,
although
for
£85
I
can
confidently
say
I
was
ripped
off.
£285
for
this
kind
of
service
is
unbelievable.
I
won't
be
coming
here
again.