3/5 Anja G. 4 months ago on Google • 71 reviews
Okay,
just
ordered
for
the
first
time
ever,
as
this
place
was
recommended
to
me.
1.
Delivery:
The
average
delivery
time
stated
on
Lieferando
was
30min.
*After*
placing
my
order,
my
delivery
time
was
given
as
1.5
hours
(!!!)
😳
….I
have
never
ever
in
my
life
had
to
wait
over
an
hour
for
food
delivery.
I
tried
to
call
them
to
cancel
the
order,
but
no
one
picked
up.
I
thought,
it
might
just
be
a
mistake,
surely
they’ll
be
quicker…
No…no
they
weren’t.
My
food
came
after
1
hour
and
50
minutes…
I
am
not
gonna
lie,
I
was
han
-
gry
by
that
point.
0
stars!
2.
Customer
service:
So
I
called
them
again
just
before
they
finally
came
to
ask
if
my
food
is
still
coming,
and
in
typical
German
fashion
the
guy
tried
to
partially
blame
it
on
me
for
being
angry
about
the
MASSIVE
delay.
He
gave
me
a
discount
in
the
end,
so
that
was
nice
enough,
but
it
wasn’t
the
best
attitude
initially.
Also
he
said
two
drivers
called
in
sick.
Fair
enough
it’s
not
your
fault,
but
you
can
actually
stop
accepting
orders
on
Lieferando
if
something
like
that
happens.
If
you
can’t
keep
up,
it
would
be
better
to
stop
accepting
orders
at
some
point
than
making
customers
wait
for
2hrs.
2.5
stars!
3.
Food:
The
peanut
veggie
dish
was
amazing!
I
ordered
the
snow
starter
thingies
as
well,
but
the
sauce
was
sadly
missing,
so
I
didn’t
try
them
as
they
seemed
too
dry
without
sauce.
I
also
had
a
sweet
smelling
porridge-like
looking
food
item
in
my
bag,
that
was
either
put
there
by
mistake
or
maybe
it
was
an
apology
for
the
long
wait?
Not
sure.
4
stars
all-together
for
food!
Overall
that’s
2-2.5
stars!
Shoutout
to
the
sweet
delivery
guy
though,
who
came
all
the
way
up
to
the
5th
floor
without
complaining!
❤️
I’ll
add
an
extra
star
just
for
him.