Our stay was comfortable. That being said, I wouldn't stay here more than a couple of days. The location and restaurant are by far the highlights. The food and service was top notch. The room was comfortable, clean but very small and cramped. The shower in the bathroom was falling apart and almost none functioning. Thankfully each room is equipped with a mosquito net, mini fridge and TV!

The Heaven Boutique Hotel is a great place to decompress after a long flight to Africa. They have a great restaurant, comfortable (but small) air conditioned rooms, and a really nice pool. Staff is outstanding. They are friendly and love to serve. I come here every trip to Rwanda.

The restaurant food is great. They know how too cook the meat. Cannot express how friendly and helpful the staff was , specially Innocent.

Couldn't recommend The Heaven Boutique highly enough. The staff are extremely friendly and helpful. The room was very nice- comfortable bed, spacious and had an outstanding shower. Linked with the Retreat restaurant, breakfast is a real feast. Amazing choice of food, all of which is top quality. I would highly recommend the eggs benedict, french toast and of course the coffee is amazing. The lunch and dinner options are also fantastic. We really loved the burger, the beef fillet and the noodles. I wouldn't stay anywhere else when I return to this beautiful city. Rwanda you were amazing!

I went there today for lunch and I would like to say, if you are reading this and planning to visit, please please order their cheese cake 🍰! It's the best I had in Kigali and you will thank me later. The service is also excellent.

Heaven is my "Happy Place" in Kigali! Love the vibe on its dining deck The view from the deck is great and the peace in the setting is comforting. Food and drinks are good, too.

Such a beautiful place. There is a breathtakingly beautiful tree inside which seems like hundreds of years old.

This is hotel is so clean and have full service. They invested in things that makes your stay more pleasant. Coffee or tea in the room. Free bottle of water. I recommend it.

We’ll never stay anywhere else in Kigali and it’s all because of the wonderful people that work here! (And the food was good too!) We connected with them and appreciated them so much, especially Nina, Evas, Honorine, Cedric, and Alice was also always helpful in the boutique. Even down to the security guards, we started feeling right at home. Our rooms on the lower property were small and basic but clean, and the upper property is especially beautiful. All the grounds are lovely and we’re always wondering when we can return one day to see everyone again. Thank you all for a memorable stay!

Wow! What a stunning welcome into the county. We stayed here our first night and I couldn’t recommend it more! The staff has been so lovely and helpful. We really appreciated Janet’s helpfulness in getting our rooms ready for early check-ins as our flight arrived at 8am. We received complementary massages and they were the best we’ve ever had! The rooms themselves are fashionable and clean. I appreciate having our own bathroom in our room. We have a king sized bed and it is really comfortable.

I recently visited Heaven Restaurant with a large group of friends to celebrate Mother's Day. We are all Expats from the U.S. and Europe. We experienced the buffet and I most say I was very impressed with the prepared dishes. The flavors were delicious and the variety was enough to satisfy many pallets. We will most definitely go back again and have told others to make it a point to dine there as well. In addition to the good food, was the excellent service provided by the staff. They attended your every need in a efficient manner. I would like to thank the following employees, George, Arlene, Evas, Alice and Roeben[excuse spelling]. They exemplified excellent customer service and are definitely an asset to the restaurant. Their personalities and skills made the entire dining experience more than we could have imagined. They contributed in making our Mother's Day a most memorable event.

We had the pleasure of staying here for 9 nights and it was the best hotel stay I have ever had. We got a complimentary 20 minute massage on arrival. The food was always amazing and so fresh. There were a number of staff members we would like to thank: Elvis Emma Nina Happiness Arlene Liliane Chantal Derrick and Solange because with out these staff members our stay wouldn't not have been as amazing these employees went above and beyond for us whether it was the banana wine making or even the walking tour we always had help. We cannot wait until we are back to see our Heaven family again. !!!

Very fine food. You will have a perfect evening here with choices that range from Ethiopian goat stews to good grilled white fish. The service is also faster as usual... The only uncomfortable feeling you are getting is that it is a very big try to this is not Rwanda anymore. But thats just a feeling.

Heaven is a masterclass in how not to do service recovery. I booked a room at Heaven on 10/10. On Oc10/13, I messaged Heaven asking for an airport pickup at 21:25 the day of my arrival. By 10/24, I hadn't heard back. (The platform showed that the message was read on 10/18.) By then, I changed my arrival time. On 10/24, I emailed Heaven directly that my flight would be arriving at 00:45 on 10/27 instead. (I also let them know that I'd be leaving at 14:30 three days later.) Heaven confirmed my pickup for that new time. They also confirmed the time on the booking platform. On 10/27, I make it to the car waiting area at 00:50. Heaven's not there. I wait. I email Heaven but get an auto-reply that I'll hear from them when the main desk opens six hours later. That's helpful. I try calling, but because of my cell plan the call didn’t go through. I can't confirm there’s someone at that front desk to check me. At 01:20, I flag a driver for Four Points, where I pay double the rate at Heaven for a room. I write Heaven, asking why they didn't pick me up as previously confirmed. By this time, it's past 03:00 and I'm physically and mentally exhausted. The next morning, I get a call (and email) from Heaven apologizing. They say tehy sent the driver at 21:00—the original time, notwithstanding they confirmed the 00:45 pickup twice. They admit it was their screw up: "Please accept my sincere apology for the inconvenience caused, I really take the blame on us, there might have been miscommunication between the staff and the transport manager, who was at the airport at 21:00 instead of 00:45." So how did they attempt to recover from this bungle? They offered to pick me up at the Four Points for free and offered to let me use my first night as a late check out. Remember I am leaving at 14:30 on my last day. Heaven's checkout is at 11:00, when I would need to leave for the airport anyway: so, a useless offer. That’s it, until my last day. They had myriad other ways to recover: Heaven has an upscale sister proper next door, the Retreat. Given the extra cost of my Four Points room, they could put me there. They knew I wanted a cooking class or a city tour. They could have booked one gratis. They could have discounted the last two nights. They did none of this. I basically lost a day in Kigali. I had to completely rearrange my travel to fix their cockup. Yet they haven't even refunded the first night—I’m on the hook for a far more expensive night at a chain hotel plus the unused night at Heaven. I had to book a later flight on my last day to make sure I actually got to do what I wanted to do in Kigali. There was a, admittedly, a belated attempted to do something. On my final day when checking out, the desk agent asked how my stay was, not knowing how badly Heaven screwed things up. When she learned, she offered to book me a massage for later that day. (All guests receive a 20-minute massage, so I'm giving her the benefit of the doubt that this was on top of that.) But I had an all-day tour and couldn't use it. Now, to the hotel itself. The staff, when they're not not picking me up, were friendly. The room is small for the price; I could have used a bit more space and some furniture to place my suitcase. Instead, it was on the other side of my bed the entire time. The mattress is also too hard for my tastes, but I recognize that's an individual preference. The breakfast spread at Heaven Restaurant isn't bad. Lunch and dinner are more hit or miss, as I'll write later. The servers at the restaurant also screwed things up—giving me the wrong drink, with one server at first claiming it was the right drink, which ran three times the cost of the drink I actually ordered. But that's for a different review. In sum, I can't recommend Heaven at all. Perhaps if you can get yourself to the hotel things would be better. If things go wrong, however, be prepared for a really bumpy ride.

A lovely place to dine and enjoy the amazing ambiance, you can enjoy local music, dance and group fun. Food can be improved, may one need to be more specific in the selection to suit your taste. Prices are on higher side, but worth paying due to the fun part.

We stumbled upon Sunday brunch buffet and it was wonderful. Looks of options. Very tasty. Beautiful setting. Looked like a lotof tables were reserved, so could be good to make a reservation.

Being at heaven today for the brunch was a great deal for sure! We came over under the recommendation of Clemence who works here, she was so lovely to us and really appreciates her work! The whole team helps us to celebrate our 2 friends birthday! Joselyne, Michaela, Josephine, Clementine and Hussein….. they were all so sweet to us and we appreciate that!

I love the milkshakes, it was so yummy. Highly recommended. Great music too.

The food was cold and they gave my friend one pancake when they ordered a stack. The staff was nice but the room was simple and ordinary. The menu was very limited and the options were not great.

I went to the restaurant and all was fantastic. Nice attention, nice place and location. The food also really good and a quick service!

The food is delicious but the portion sizes are very small. We ordered a pasta dish and while it was amazing it was the size of a small appetizer. The location and ambiance are also hard to beat. Must visit while in Kigali and be sure to check out the owners book telling their story in Rwanda.

This restaurant is bad. I mean really bad. I ordered a banana flower salad that was inedible and rotten. The vegetable curry with tofu was served with what tasted like expired tofu. Also the rice was cooked with so much cinnamon it was beige and also inedible. The chicken brochette was so dry it was difficult to chew. To add insult to injury, the waiters all had their backs to us all the time. The warm hand towels provided to us smelled like mold and left our hands smelling foul throughout the whole meal. Oh and it was also significantly more expensive than other commensurate places. It is unconscionable to sell this to the public. Shame on you.

I had a beautiful dinner at Heaven when in Kigali. Very nice cocktails and flavors in a beautiful setting! What was even more wonderful was my patient and helpful server, Patrice - he made sure I was perfectly taken care of! I would absolutely recommend this restaurant for a special dinner! The only reason for 4 stars is that my shrimp was slightly overcooked, everything else was perfection!

The staff is great but our room was not. There was a perpetual humidity in the room and we could not open the window to our room because the screen was ripped all across the bottom. Our room was small, there is a shower, toilet, and bed. If you want to relax and lounge around you had to do it in the public common area with all the other guests. This was our first hotel on our tour and it did not set the best tone. It was uncomfortable to be surrounded by stale air and the AC just circulated the same air. Also, I really don’t want to relax in my pajamas with all the other guests. If you want a space to relax after a full day of site seeing, this is not the place.

We encountered many, absolutely, beautiful employees. I can't speak enough about the phenomenal, pretty young staff. The food was enjoyable. The chef, also, accommodated our dining request. In other words, it's the staff that makes Heaven work, not the accomodations ( at least, not in the villa). Now, I will address areas of concern. Front entrance, screened closure, to Villa lobby & side entrance door @ stairwell, should remain closed at all times to help keep out mosquitos. Instead, all entrance doors, are ALWAYS, wide open. Also a ceiling fan, would be nice, in Villa lobbies to help cool the area and, maybe, lessen mosquitoes. There's bed nets and anti-malaria med used to mitigate contracting malaria, so why not add the aforementioned measures. And it takes very little effort to open & close a screened closure. There was only one key for my sis/hubby rm. We found this after they were asked twice to unlock door for rm service. After checking w/ front desk, we were told that a guest had lost the other rm key. There should have been a lock change immediately & once again, there would be more than one key. This is a safety and poor customer service issue, for sure. The reception asked if the key can be left @ desk (for rm service) & picked up later for our use. We paid for 26 nights stay. With the time & attention that has gone into the building of the luxury suites of the newer 'Retreat', there's neglect that's taken place @ the Villa. From the areas of unsightly caulking in the bathroom, work needed in toilet area, unsightly shower grouting, not so well managed bed netting with oversized bed in small space to bathroom window that invites mosquitos because doesn't close properly, the pride of 'Heaven' has diminished. We were told that because of high season, a change in RM was difficult. Lighting needs to be better on the premises-hazardous. Wi-Fi is erratic. Training needed for housekeeper to keep clean linen from dirty; separate baskets. Accomodations and service should be great for the ordinary person, as it is for a prince or president. They call this place 'Heaven'. Maybe one day soon it will return to that vision

We were not staying there but went to the restaurant for some drinks and food in the evening. The food was ok, I had the beef skewers,they were ok, I had better than that in local places, but my highlight was the complementary pineapple and chilli sobey they gave us in the end!!!! The service was very good and professional. Josiane who served us was very friendly and professional!

The resort is beautiful food at the restaurant is incredible staff is very friendly and helpful. Highly recommend if you are visiting Kigali

After a long hike and trek in Musanze, relaxing and staying at Heaven was an excellent decision. Upon arrival, you can indulge in a free 20-minute massage. I booked the budget room and was very happy to access the 2 pools and 2 restaurants that are both part of the hotel. The Heaven restaurant, where breakfast is also held, is delicious. I had a lovely Nile Perch Stew at Fusion Restaurant which I gobbled up, and finished with a refreshing & delicate tree tomato sorbet. I especially loved the pool situated in the Fusion restaurant. The team at Heaven was also very kind and helpful-- they went out of their way to help me send a post card (thank you, Kayitare!!). I also enjoyed that the hotel is located within walking distance to many other places in Kigali-- on my last day I went for a longer 45-min walk to the Genocide Memorial; and walked back from the Repub Lounge, passing by many lovely cafes along the KN 41 street. I'd highly recommend this hotel, and next time, I'd book myself at least a couple more nights at Heaven :)

Excellent restaurant and hotel. We stayed here our last night before flying back home after 2 weeks in country, and this place was exactly what we needed before the long journey home. It's very much styled after a Western hotel, and everything is very geared towards tourists. The staff here is what makes this place shine. Everyone is friendly and takes the time to listen and help you out. The whole place has really beautiful touches wherever you turn, like local artwork on the walls or delicious cookies that come with turndown service. For the room: Their standard double room was spacious and clean, and the bathroom contains many amenities you usually don't see in Rwanda hotels, such as a full set of towels. You can also book pretty much any experience you want through the hotel, from banana wine making on premises to gorilla trekking up north, but just know that the average price is significantly higher through them compared to arranging it yourself. The restaurant was also a highlight, and we frankly enjoyed the ambience and food here more than the fancier restaurant Fusion next door.

We arrived to discuss a project with two other females. The server gave the menu to two white ladies that we went to together, I had to ask 2 times to get a menu. When I shared this with a close friend, she told me that she stopped going there because this is a habit. From their experience, they asked something on the menu and they were told it was not available but then served to new guests who were not local like them and came after them. I say this because for the server to be able to give the menu to 2 of my white colleagues and not me, it was clear because they saw it and felt uncomfortable and asked right away why. I was very close to the server but she went over me to give to the other two ladies. I am writing this so that you improve your service because apparently, this is your reputation with your local clients. Do better and treat all guests equally. The food is good but not worthy the price.

Great food, cocktails, wine, and staff. The place is beautiful, the staff was attentive, especially Emmy, and everything tasted great. Highly recommended for any occasion.

Nice and calm ambient, well mannered and polite staff. Do plan the visit it is worth it.

The door to the exterior had a broken lock and could not be fully closed, which meant that our room was never actually secured. After the cleaning staff entered the room, they left the outside door fully open and we returned to a room full of mosquitoes. The coffee station in the room was not cleaned and the water heater was full of old coffee grounds. Rooms are quite small and the hotel offers very limited to no vegan options at the two restaurants.

Nice looking place, food is fairly good and takes long too, staff are great.

Welcoming staff. It's a chain of about 4 hotels but very close to each other. Staff are always willing to redirect you to which department you're meant to go according to your reservation and booking details

Beautiful property and great value. Rooms are nice with mosquito netting and air conditioning, and guests are even given a 20 minute free massage voucher upon arrival. The restaurants are both delicious, and service is great.

Can I give this place 10 stars? It is over the top amazing. Definitely heading here next time I’m in Kigali. Everything from service to rooms to food was superb.

We were all so happy to be here for the Sunday brunch at heaven! We were showered with love by all the staffs who were there.... thanks to Clemence for showing us around and making us look forward to a staycation soon! Thanks heaven team for the great work you did for us! We were happy

What a wonderful oasis in the middle of the city. Fine dining with excellent services a d courses that match the rating. The drink of the day was also very special. Would come back again.

Really disappointed on the way they treated us, food was great, venue is algo nice, but customer service, omg… awful, they were charging me for a plate they forgot to bring me to the table, I was in shock, took more than one hour to sort out the bill, avoid this place.

Food was excellent. Service was rubbish. Management did not care about the customers. Price were double than it should be. There is no chance for me to visit this place again. I will recomend my friends to avoid this place.

The name is perfect- this is a little slice of heaven in Kigali - actually, in the world. The hotel is magnificent, the restaurant delicious, the spa exceptional, but the team makes it the most special Can't wait to go back!

Had a great time at the restaurant. Amazing view, tasty cocktails and delicious food. Our waiter, Patrice, made us feel very welcome. Heaven most certainly is a place on earth here in Rwanda!

Overpriced and small rooms, but sufficient. The gym and restaurant however were amazing! Best food we have had in Rwanda, as well as breakfast!

Beautiful hotel in a beautiful country. The Service and food at the restaurants are both first class.