One has to stand in a queue outside the office, and by the time you get inside, it would be 90 minutes over. Then to reach the counter another 30 minutes. The staff handling the customer takes too long. Possibly the computer systems are slow. Need to quicken service delivery. Someone from top management needs to go incognito and experience the issues described above.

Quick service delivery. Appreciated.

Nice place but with rude security man He suppose to go for Customer service training. Being in security uniforms doesn't men you are above everything

They got the job done and that was great. It required some patience though, If you find many people there, you should expect to line up for some time.

Everything is good, but you need to wait a very long time

Slow service for a mere simcard registration.

A very good shopping center in the prime location. HQ of MTN and Mobile Money

Had to wait about an hour to get a new sim. Not enough seats so you have to stand in a queue most of the time which is exhausting. Good thing is, security guard kept reassuring me and customer service personnel was good, answered all my questions satisfactorily.

Had a good experience with the MTN service center in Kigali. The staff were helpful and knowledgeable, and they were able to resolve my issue quickly. The prices were also reasonable. However, the waiting time can be long, especially during peak hours.

The worst and slowest service you'll ever have in a the telecom industry

Service is extremely slow. Staff needs to improve on language and especially attitude!

Spend 2 hours just registering a sim card. Not sure how many systems they have to capture data into, but the system needs improvement.

I was well received, the service is excellent however it would be even better if there was a reception front desk designed to give directives concerning different services required by customers; that will avoid the fact of queuing for thirty minutes and finding oneself not having fulfilled the necessary conditions to obtain the service that someone came looking for.

I was assisted fairly quickly. I had to get a temporary data card and SiM.

MTN Service Centre was good...disciplined approach...spaciousness....washroom facility etc.

This place has only one real staff! All the other staff ask her about everything, making her ineffective. Long lines from outside the door. Definitely need better staff

Very helpful in getting me set up with an in country Sim.

They helped me with 3G internet configuration quickly. I recommend them rather than calling MTN Customer Service call center as they never took serious action about my issue even I called them 3 times! I even escalted the issue on the last call then opened a ticket on their online platform but no follow up whatsoever!

Love MTN service in Rwanda. It's fast and the coverage is great.

Loved customer care however but quality of service is still need improvement.

Long queues and grumpy service assistants. Half the counters are unstaffed, or the service assistants are busy chatting on their phones, leading to very long wait times; this service centre is best avoided.