1/5 lana m. 3 years ago on Google
Good
day
I
am
very
disappointed
in
the
service
receiving
from
the
Adendorff
branch
in
Kimberley,it
is
utterly
poor
customer
service
and
very
frustrating.
We
bought
an
item
from
them,
it
is
still
under
warranty,
it
already
went
in
for
repairs,
came
back
to
us,
hardly
2
days
same
problem
occurs.
Item
was
send
back
for
repairs
once
again,
it
is
now
3
months
that
we
wait
for
the
item
to
be
repaired
and
returned.
Every
time
we
contact
them,
their
are
not
available,
phone
rings
forever
and
eventually
when
they
answer,
it
is
if
they
don't
know
what
we
are
talking
about,
every
time
a
new
person
that
assist
us,
as
if
they
keep
changing
they
staff.
The
last
time
we
contacted
them,
they
never
started
the
repairs
on
the
item,
but
the
item
is
with
them
already
more
than
3
months.
Our
business
can
only
operate
with
the
specific
item
at
at
it
is
best,
in
the
mean
time
we
lose
customers,
we
lose
a
sale,
we
lose
a
income,
does
Adenhorff
care??
No!!
Why
should
they
care
or
be
in
a
hurry
to
attend
to
our
problem
as
long
as
they
get
sales
and
customers
daily!!
Who
will
cover
our
lost
that
we
suffer
due
to
being
unable
to
speed
up
our
production.
Our
daily
productivity
suffer
due
they
incompetency
to
deliver
to
us
what
they
promise,
and
due
to
that
that
our
production
process
are
slower,
and
that
results
in
us
can't
deliver
the
efficient
products
that
we
are
supposed
to.
I
am
really
so
disappointed
for
the
service
received
from
such
a
big
company,
knowingly
how
important
customer
service
and
production
is
for
any
company.
I
will
contacted
they
customer
service
via
email,
not
knowing
if
it
will
help
us
in
any
way.
As
I
writing
this
review
our
our
item
are
still
with
them
for
repairs
for
almost
3
months
now,
this
is
totally
unacceptable,
because
our
business
is
suffering
due
to
this.
I
really
hope
that
this
will
be
sorted
as
soon
as
in
yesterday.
Thank
you
