DON'T SHOP AT THIS FURNITURE STORE. If I could give 0 stars to this Ashley Furniture location, I would. We order a bedroom set 3 months prior to to our anticipated delivery TO ANTICIPATE for "supply chain" issues. On two occasions, a month before delivery and 1 week before delivery, we checked in to see what the status of our furniture was to make sure we would get it in time. The initial check-up, the general manager assured us that our furniture was at the warehouse and just awaiting our delivery date. He assured us that the delivery window between mid-June to early-July was still ok. When we arrived to check-up a week before delivery, they told us that they "reallocated" OUR furniture that we PAID in FULL 3 months ago to somebody else and we are on back-order until November 2022. DON'T BUY FURNITURE if you want to have thousands of dollars taken from you and then have that furniture given to somebody else.

I wish I could give them a no star rating. The store likes to play a financing game with you where the “bank” won’t finance your full furniture purchase. They then try to squeeze you to pay out of pocket the difference asking what you feel “comfortable” with paying. Once you’re locked in with them with your purchase, you are at their mercy and discretion for delivery of your furniture. I definitely won’t shop here again and I’ll be sure to steer all my friends away from shopping here!

The sofa that they delivered it’s 100% different quality from what we saw in the showroom and when we asked for a return or exchange they said we need to make a claim and technician will come. To fix it , we told them it’s new and just delivered but who’s hear you , I newer recommend them and warn all friend and family to never Buy from them.

WARNING PLEASE SPEND YOUR MONEY ELSE WHERE!!! DO NOT purchase from Ashley’s unless you want flawed furniture & do not mind a headache!!! We have had the WORST experience with them & after 2 months, we have yet to have all of our furniture that we paid $6k for. We purchased a large sectional, coffee table, sofa table & accent chair. 1st delivery: $700 coffee table had a 12” scratch, they offered a $80 gc to keep it, I declined & rejected table. Part of our sectional was 1” shorter than the rest of sectional, may I add they only delivered 1/2 of sectional. 2nd delivery: coffee table was again flawed with sharpie marker on top, they offered to send technician out to repair I declined bc BRAND NEW furniture should not have to be repaired! Plus sofa table had a chip in it again they offered to send technician out, I declined. The end piece of sectional had a tear in fabric they also offered to repair. Plus they still did not have the other piece to our sectional that was 1” shorter. I spoke to customer service via phone plus went to store to voice how upset/irritated I was & asked about a refund, they said all sales final. They assured me everything would be ok this next delivery & would have a manager do a quality assurance check. 3rd delivery: Our sectional is off white, they delivered a gray sectional piece clearly wrong, coffee table had a deep scratch on the top, sofa table AGAIN had a chip & the end piece to our sectional fabric was AGAIN torn. Once again they offered to send technician out to do repairs which I obviously declined. We called & were told that someone failed to do a quality assurance check. Clearly!! We have tried to speak to a manager MULTIPLE times & was told a manager would call us back…weeks have went by & still NO word. No one seems to want to RESOLVE our issues or much less try to make things semi ok. They have our money but we have yet to receive our full order without flaws after 3 months. After telling friends, family, neighbors of our nightmare experience, we have learned that this is a very common problem with Ashley’s & that many did not recommend them. At this point I DO NOT think there is any hope in getting flawless furniture from this company & their customer service really sucks.

Awful experience. I was sure to order beds that were in stock and ready to deliver within 2 weeks. So I placed the order with help from sales and management at the location. Soon after Ashley told me the beds would not be delivered until January. However today the mattresses I ordered came (I had to call and beg them to at least deliver the mattresses as we just moved and have no beds), the queen mattress delivered was 4” shorter than a standard queen mattress (standard size iis 60x80, this was measure 60x76) and so I had to refuse the delivery (huge gap between mattress and head/footboard). The delivery people called customer support, but they would not help me whatsoever, said I would not receive a refund because all sales are final. They also told me Ashley’s standard for queen size mattress is 59x79 (what a joke). They said the only option I had was to call the store, which is useless because I have been calling them for 2 weeks, ever since I found out the beds would not be arriving on the date they assured me when I placed the order. Today, I have tried to call the store about 20 times and no one answers. I am deeply disappointed with my purchase and the major lack of Customer support; it’s simply nonexistent. Please DO NOT order from Ashley- This is my 3rd purchase and to be honest we have had big issues every time. Plus the quality is wretched. I have finally learned my lesson, and will never place another order with them again.

Was told by Sarah that we would get our delivery on today (10/11/2022). Yesterday (10/10) never received a call about delivery window. Called customer care found out the delivery had been set for 10/18. My wife asked several times about the delivery and Sarah told us the delivery would be made on 10/11 (today). We have family coming over this weekend and my wife wanted to make sure we would get the furniture before they arrived. I can't have elderly family members sitting on the floor. We have shopped and purchased furniture from Ashley's stores at various location. Never had a problem before because the salesperson was upfront about the delivery date. Thankfully, we were able to come to a resolution and the furniture will be delivered on this Friday (10/14). Salespeople be better. Listen to your customers. Don't over promise and under deliver.

Difficult to get hold of anyone in Ashley if you have issues with their product. If you call the store, they will ask you to call customer care; call customer care, they will ask you to call another number. They advertise taking a extended protection plan for their products but what is the use if no one is there to listen. I purchased a sofa set with recliner and a bed set from Ashley and the recliner did not work. It is almost 2 weeks now and I am still calling the customer care numbers and waiting for an appointment. Irony is, a customer care representative over an email says to schedule an appointment by calling the number. Poor experience with Ashleys.

Jordan has completely changed my mind about buying furniture. Right from the beginning when he greeted me with family with a relaxed, approachable, and caring and not to mention going above and BEYOND to find exactly what I came in looking for. He is such a sweet and nice man I will ONLY buy from this beautiful store again. I now look at buying furniture in a positive way & I couldn’t have gotten a better man help me and my picky mother change our minds forever and he is a hardworking family man and I can’t want to come back to your store and have another great experience

Ahmad was so incredibly patient as we tested so many pieces! He was knowledgeable and very helpful throughout the process! Can't wait to get our new furniture into our new house! Thanks Ahmad!

Sarah Darwash was absolutely phenomenal. She understood our requirements, made great suggestions and helped us close an awesome deal. Will recommend the location and Sarah highly

Ali was so helpful as first time couch buyers. He was patient through our indecisiveness and even came in on his off day when we were finally ready to purchase. He helped us customize the couch to fit our space and got us the best price. Highly recommend working with Ali!

We ordered furniture on a Sunday in store and guaranteed delivery for Friday. We never got notification of a delivery time the day before but I figured it was a holiday so that was why. I called Friday morning and said our order was never ready for delivery and that the earliest they could do was the following Tuesday. We already had our old furniture removed and we’re hosting 15 people at our home. Nobody was able to do anything to remedy the situation. NOEL, the store manager on that day hung up the phone on me. I said I wanted a discount on the purchase and they was denied too. I said I wanted to cancel the order and that I would only get store credit back. This is a joke of customer service. Take your business elsewhere because these people do not know what they are doing.

Ali in the Sterling store helped me buy my bed and night stand. He took special care on all of my visits, kindly and diligently showing me around, and offering me the best deals. He provided the best possible service I could have ever received. In addition, Wayne the manager is very kind and helpful. I am extremely happy with the bed I bought, and even happier with the service I received from Ali and Wayne.

From the minute I walked in the store I experienced exceptional service - Wayne, the manager and Ali were wonderful! What I liked the most they didn’t waste my time like most furniture stores like to do … sell you more and talk a lot into upselling you erected , but Not here. Respect your time and they’re straight to the point! Wayne, a big thanks to your team for making my experience worth it!

Ali was a huge help and I was really impressed by Ashley Homestore’s options when we visited on April 29. My partner and I went to 3 different furniture stores before Ashley and none of them had what we were looking for. Ali helped us look at 4 different couches and quickly got us all the details. The other furniture store we visited practically laughed at us when we said we wanted a couch in under 2 weeks, and Ali was able to find us a great one to be delivered in 2 days!

I would encourage anyone reading this review to not buy anything from the store. The customer service is not great. They do not deliver your item on time and if you call the showroom, you will get a response from the customer service associate that the manager will call back and there is no response from the manager. Sales agents are very good in showing all the furniture and getting you to buy the furniture. We just lost $4323 by buying from this store and not receiving any items and no update on the delivery date changes. Your card will get immediately charged even if you receive your item 3 or 4 months down the line. Also there is no option of canceling the order or getting a refund.

If you visit this store, ask for Cameron specifically! He was exceptionally nice and informative. He understood us being first time parents and provided finance options without having us feel any pressure to purchase anything and everything in the store. He was patient while we made our decisions and answered all our questions. Will definitely return when time comes because of him.

Excellent customer service by Travis. He answered all queries satisfactory and helped with payment plan options. overall good experience shopping at Ashley store.

Would recommend Sayed highly. He helped me and my girlfriend pick out an amazing sectional sofa and dinning table. Incredible customer service.

Purchased a beautiful couch today walked in and Sarah Dar was very helpful and wonderful to work with, made the process super easy. First time shopper at Ashley Furniture and I highly recommend! Everyone was very nice and welcoming!

We had a great shopping experience at this Ashley store. Natali was helping us choose the right product, providing details on warranty, delivery. We ended-up finalizing a sectional. I would recommend this store for good furniture options, and Natali for extended help if you visit this store! Thank you

We had a wonderful experience with Sarah. She assisted us with all our questions and was very knowledgeable. She made recommendations based off what our living room looked like. She understood the exact arrangement of our space without seeing it. We are extremely grateful for Sarah’s knowledge and assistance! Thank you!

I have had a very good experience with Ashley Furniture. My sales person was very kind and helpful. She worked hard to meet my needs and within our budget which involved communicating to her manager. I will definitely shop there again for future furniture needs.

We had a great experience shopping for our beds. Lenny was at our service in the store and she showed us various options fitting our budget. She was a knowledgeable sales person who helped us making our decision. We are a happy return customer to Ashley

We needed bedroom furniture with quick turn on delivery. Abraham was great to work with. He was friendly, not pushy, gave us pricing as we walked and showed us all the options that met our style criteria. We found a bed we love, got a great deal and delivery scheduled next week!

I recently visited Ashley Furniture Store and received exceptional support from Leny. From the moment, we entered the store, we were greeted warmly and made to feel welcome. She is incredibly knowledgeable about the products and provided valuable insights to help us make informed decisions. She went above and beyond to ensure I found the perfect pieces to fit my style and budget. Overall we are happy with our purchase.

Sarah and the team were so great. We were in and out with amazing choices. Kitchen dining office and family room!

As a frequent shopper at Ashley Home Store, what brings me back time and time again is the vast selection of choices, quality furniture for affordable prices. I am especially impressed with the superb level of customer service I received during my last visit. Cameron Smith greeted me at the door with great enthusiasm, made an effort to listen and understand my needs. He went above and beyond to find me the piece of furniture I had in mind. I felt heard and cared for. My intention was to only look around, but because of the VIP experience I received and the exceptional prices during a sales event, I ended up buying more than what I had in mind. Cameron's knowledge about the product and his eye for design shows how much he cares about his clients. His professionalism, his humble demeanor coupled with a servant heart truly sets him apart from the typical sales people. I highly recommend shopping at Ashley Home Store specifically with Cameron for a great experience.

As soon I entered in the ashley store i met Ali he took care of me and my family, he was very knowledgeable about all the merchandise and he acted like a designer and helped us to get the best deals with the help of his manager Shiry. We got our best deal for mattress, living room, and dining. Please come and see Ali i attached some pictures for what we got. Thank you Ali for your help

Mr. Ali made our purchase experience great. I met him at the store and I found a few more items later online, had him to order them all. He took his time and treated us with respect and patience. Thank you Ali

TLDR: Despite the snafu that wasn't technically Ashley Furniture's fault, salespeople Wayne Eddie, Ali, and Abraham were helpful in getting us into our new home with a beautiful/comfortable couch. However, the new couch sold to us had a small tear upon delivery and it has taken 3 months to get it fixed. We believe the repair people are outsourced by Ashley and it is a pain to wait months for a repair on a couch we paid thousands for. --- In the early fall, my partner and I bought a 2 piece sectional for our first apartment together. It was large so we, out of precaution, contacted our leasing agent to confirm it would fit in their noticeably small freight elevator. We even provided dimensions. We were assured it would fit. When delivery day came a month later, it - surprise surprise - did not fit. We contacted customer service and they were understanding. We knew we now needed a 3-piece couch to fit in the elevator. The next day, we picked out another couch which was ready for delivery within just a couple of days. The new movers came, picked up the old pieces that the original movers had left (for reasons unbeknownst to us), and delivered the new couch. The new couch was a tad more expensive but we were able to apply the cost of the old couch (plus the taxes, delivery fees, etc) to the new one and just paid the MSRP difference. The reason this isn't a 5-star review is because the new couch was delivered with a quarter size hole on one of the corners and we officially reported it within the first few days of owning. It has now taken more than 3 months to get it repaired (and it's still not done) because it appears Ashley furniture outsources their repair services, and the repair technician has canceled without prior warning 2/3 times - our window came and went without clarity. We just want our couch repaired as we were promised before it's no longer under warranty. The repair system sounds nice when they sell you the furniture but good luck getting the follow through.

We had a great experience at Ashley’s furniture. Our sales rep Abraham was amazing! He helped us find the best deal in the house as well as walked us through the entire process of delivery, shipping, and coverage fro our 3 piece sofa. I’ve shopped at this location before and the manager Wayne has always been helpful and cheerful. Definitely a must visit when buying furniture.