(Translated by Google) Two days ago my friend drove me to the ENT clinic in Ulm. In retrospect, I can say: luckily no other ENT practice had admitted me (waiting times until the end of July, beginning of August 😡). Arrived at the clinic, received a very friendly welcome at registration, no ifs or buts! Waiting time was a maximum of 5 minutes 👍. My doctor treated me immediately and started his examinations. I immediately felt well looked after and in good hands. I am slowly on the road to recovery, thanks to your support and advice. You felt comfortable and were fully appreciated as a patient/person. Thanks. Great team, but 3 times 👍👍👍 (Original) Vor zwei Tagen hat mich mein Freund in die Klinik der HNO nach Ulm gefahren. Im Nachhinein kann ich sagen: zum Glück hatte mich keine anderer HNO Praxis aufgenommen (Wartezeiten bis Ende Juli, Anfang August 😡). In der Klinik angekommen, sehr freundlich bei der Anmeldung empfangen worden, ohne wenn und aber! Wartezeit betrug max. 5 Minuten 👍. Mein behandelter Arzt war sofort bemüht und startete seine Untersuchungen. Ich fühlte mich sofort gut betreut und in guten Händen. Ich bin langsam auf dem Weg zur Besserung, Dank eurer Unterstützung und Beratung. Man hat sich wohlgefühlt und wurde als Patient/Mensch für voll- und wahrgenommen. Danke. Tolles Team, dafür 3mal 👍👍👍

I have been to this clinic a total of 4 times and I have to say it was a disaster every time. Nobody wants to work here and I always had to wait despite having an appointment. Unfortunately, I always had to take my son with me, who is just 2, and after hours of waiting, it was always unreasonable. So I think if you make appointments then they should at least be kept approximately and not still have to wait another 3 hours.

Very disappointed with the service. My Husband was very sick. After quite long waiting time, the Dr. simply dismissed him not knowing what to do with his mouth blister! He asked him to go to a dermatologist ! It was already so late to go anywhere at then, he asked him if he has Ibuprofen at home !!! My Husband was feverish and came back home with swollen lips and inflammed eyes, which are quite clear indications of hypersensitivity reaction even to the non-professional, I have given him antihistamine to cool down his symptoms. I wonder WHOSE RESPONSIBILITY IS THIS? What if his case gets worse! Very very unprofessional !!

(Translated by Google) I am currently in the Ulm University Hospital (ENT, Frauensteige 12, Ward 2) and I am very surprised at the care: Although the staff shortage is noticeable here too, EVERYONE takes a lot of time to talk to answer all questions. I can only recommend this clinic. Everyone is very friendly – ​​whether doctors or nursing staff. I have to spend a few days here after an operation on my cheekbone. I am very glad that I got a quick appointment here. A heartfelt "thank you" to all... Very special thanks to Prof. Dr. med Schuler and his team for the very good care ... (Original) Ich bin derzeit in der Uniklinik Ulm (HNO, Frauensteige 12, Station 2) und bin über die Betreuung sehr überrascht: Obwohl sich auch hier der Personalmangel bemerkbar macht, nimmt sich JEDER viel Zeit für Gespräche, um alle Fragen zu beantworten. Diese Klinik kann ich nur empfehlen. Alle sind sehr freundlich – egal ob Ärzte oder das Pflegepersonal. Nach einer OP am Jochbein muss ich hier ein paar Tage verbringen. Ich bin sehr froh, dass ich hier einen schnellen Termin bekommen habe. Ein herzlichen „Danke“ an alle … Ganz besonderen Dank an Prof. Dr. med Schuler und sein Team für die sehr gute Betreuung ...

Nice people but slow service. German required for getting things done faster.

I've been in the ENT department at the UniKlinik Ulm for almost a week now. Directly from the outpatient clinic I was greeted by Prof. Dr. med. T Hoffmann and his assistant physician were examined and sent to the ENT2. I can only report very positive things. Dr. Hoffmann and the assistant doctor always seemed very competent and sensitive to me. All the nurses and carers were equally competent and very nice. I felt comfortable at all times. The food was great and so was the view straight from the bed. Each bed had a minibar - unfortunately you had to fill it yourself :) Thank you HNO2 for the pleasant stay.

(Translated by Google) We were just here due to an emergency situation. I am heavily pregnant in the 8th month. My husband and I were made to wait here for 5 hours and were then told that they don't have to/can/WANT to treat it today. Although we were there the day before he was treated and we were told if it got worse we should come directly the next day. That's how we did it. And had to listen after 5 hours we are allowed to go. Rarely seen such a bad hospital or department. Nurses and doctors are not specialists! Having fun and keeping patients waiting. Thinkers can do anything because people are “dependent” on them. If you don't have to, DO NOT visit this clinic!!!! (Original) Wir waren soeben wegen eine Notsituation hier. Ich bin im 8. Monat hoch schwanger. Man hat mein Mann und mich hier 5 Stunden warten lassen um dann zu sagen, dass man es heute nicht behandeln muss/kann/WILL. Obwohl wir ein Tag davor dort waren er behandelt wurde und man zu uns gesagt hat wenn es schlimmer wird sollen wir am nächsten tag direkt kommen. So haben wir es gemacht. Und mussten nach 5 Stunden anhören wir dürfen gehen. Selten so ein schlimmes Krankenhaus bzw. Schlimme Abteilung gesehen Krankenschwestern sowie Ärzte sind nicht vom Fach!!! Amüsieren sich und lassen Patienten warten. Denken können sich alles erlauben weil Leute auf sie „angwiesen“ sind. Wenn’s nicht sein muss besucht diese Klinik auf KEINEN FALL !!!!

I was in the outpatient clinic, in the sleep laboratory and in the ENT clinic for an inpatient tonsillectomy. There is no reason at all to complain. Even as a legally insured patient, I didn't feel any disadvantages. There are only two-bed rooms with TV, beds all electrically adjustable and also good food, especially TE food. Various teas and water are available free of charge and are always refilled. All the employees were very friendly. On a Sunday evening at the time of the crime scene, I needed an emergency operation. At that moment I was very scared. In retrospect, I take my hat off to everyone involved. An operating team was ready within a few minutes. This is not quicker for patients with private insurance or self-paying patients. I was looked after as an inpatient for two weeks because of bleeding after TE. Thank you very much for that!

I was in the ENT department with my daughter for 3 days. We felt very comfortable, had a nice room with a great view. Everyone was very nice and friendly, 5 stars with great gratitude.

I was hospitalized there with my daughter for 5 days at the beginning of January 2024 (severe tonsillitis with a purulent abscess). 4 days in the pediatric surgery department and one day in the ENT ward 2. We were treated very, very nicely from the emergency room to discharge! Very nice nurses, great doctors and both rooms were great! Thanks so much!

Great ENT clinic - great employees I have been in the ENT clinic with my daughter (7) since Sunday. We were looked after incredibly well from the emergency room to our inpatient admission. Right from the start, all employees (whether doctors, nurses, nurses) are super empathetic, warm, competent and helpful. There are sooooo kind-hearted people working on ward 2! Our daughter is surrounded by loving caregivers at all times. I have never been in such good hands in a clinic as in this one. I am completely thrilled and can only recommend the clinic. Thanks!

(Translated by Google) Outrageous!!!! Have been here since half past seven and are treated very rudely when asked when it is our turn. Apparently everything here is an emergency, all the patients who came far after us have long since left. I have great understanding for emergencies, but the at least 30 patients who came before us were certainly not emergencies. The lady at reception preferred to be busy with her cell phone than to give friendly information. It's almost twelve now and we're still waiting. (Original) Unverschämt!!!! Sind seit halb acht hier und werden auf Nachfrage wann wir dran kommen sehr unfreundlich behandelt. Seien anscheinend alles hier Notfälle, alle Patienten die weit nach uns gekommen sind sind schon längst wieder weg. Für Notfälle hab ich großes Verständnis aber die mindestens 30 Patienten die vor uns dran gekommen sind waren sicher keine Notfälle. Die Dame am Empfang war auch lieber mit ihrem Handy beschäftigt als eine freundliche Auskunft zu geben. Mittlerweile ist es fast zwölf und wir warten immer noch.

Was operated on there. Only young, inexperienced doctors The operation didn't help, you feel like you're in a slaughterhouse... Staff is very arrogant and unfriendly

Unreasonable. Yesterday we were in the emergency room and waited for three hours. Others before us waited for five hours. In the three hours there were only three patients who were there for less than 15 minutes. I have no idea whether they had a coffee chat when no one was there. Then left again after the three hours. The ENT in the Ulm University Hospital is not recommended.

Went to the ambulance today for a broken nose. X-rays and referral provided. I should come to treatment for correction. Nose tilted. When the first doctor checked, she asked if I would perceive my nose differently, it would be straight. The doctor afterwards for a second opinion was simply disrespectful, sighed and rolled his eyes and said the nose was compressed, even though the fracture was clearly visible on the x-ray!! The doctor's manner was terrible. After I thanked him ironically for his kindness, he left the room without saying goodbye.

(Translated by Google) During my stay in June 2022 on Ward 1 for a parotidectomy, I felt that I was in very good hands. Everything was clean and the food was good and sufficient. Prof. Dr. Greve did a great job and all the nursing staff were friendly and competent. A big thank you for everything! With the negative reviews here regarding poor accessibility and waiting times, you have to consider that there are emergencies that have to be processed in the day clinic and that this takes time. Now I'm waiting and hoping for a good result. (Original) Während meines Aufenthaltes im Juni 2022 auf der Station 1 anlässlich einer Parotidektomie habe ich mich sehr gut aufgehoben gefühlt. Alles war sauber und das Essen war gut und ausreichend. Herr Prof. Dr. Greve hat die OP super gemacht und das ganze Pflegepersonal war freundlich und kompetent. Ein herzliches Dankeschön für alles! Bei den negativen Bewertungen hier bezüglich schlechter Erreichbarkeit und Wartezeiten muss man bedenken, dass es Notfälle gibt die in der Tagesklinik abgearbeitet werden müssen und dies Zeit beansprucht. Nun warte und hoffe ich auf einen guten Befund.

(Translated by Google) I was first in the outpatient clinic and 1 week later in the day clinic. All visits were very well organized and structured. All of the employees were friendly and explained and advised me very well. The surgery also went very well. I can only recommend! (Original) Ich war erst in der Ambulanz und 1 Woche später in der Tagesklinik. Sämtliche Besuche waren sehr gut organisiert und strukturiert. Sämtliche Mitarbeiter waren freundlich und haben mich sehr gut aufgeklärt und beraten. Auch die Durchführung der OP hat super geklappt. Kann ich nur empfehlen!

(Translated by Google) I had surgery on my right salivary gland. Everything went well. The nurses, the doctors and everything really perfect. Friendly and always with a smile. You helped me a lot. Clean room, food can improve but of course we don't stay in a restaurant 😅.. I stayed 2 nights and 3 days and it was really relaxing my recovery. Thank you all who are a fantastic team. Now I'm just waiting for the result of the biopsy. We hope it's good 🤞🍀❤️😊 (Original) Ich wurde an meiner rechten Speicheldrüse operiert. Alles lief gut. Die Krankenschwestern, die Ärzte und alles wirklich perfekt. Freundlich und immer mit einem Lächeln. Sie haben mir sehr geholfen. Sauberes Zimmer, Essen kann sich verbessern, aber natürlich übernachten wir nicht in einem Restaurant 😅.. Ich blieb 2 Nächte und 3 Tage und es war wirklich entspannend meine Genesung. Vielen Dank euch allen, die ein fantastisches Team sind. Jetzt warte ich nur noch auf das Ergebnis der Biopsie. Wir hoffen, es ist gut 🤞🍀❤️😊

We went to the outpatient clinic to make an appointment for surgery. We were there at 11 a.m. and out shortly after 2 p.m. Total treatment time or conversation - about 15 minutes... Everything else is just waiting time. You have to take a ticket, wait, register, wait, wait, wait, wait, wait, wait... conversation and short examination... change of location... wait... wait... wait... hearing test. .. Change of location... Wait... Wait... Wait... Wait... Conversation and clarification... Then you are told that they cannot offer you an appointment at the moment or for the rest of the year. You should write an email in 6 months and ask?! We've been trying for 3 years! To get an appointment with every possible doctor in the LDK and beyond or to finally find someone who won't be able to operate for another year... That's unbelievable. There is a snack machine on site. Everyone was friendly, the only thing that really needs to be reconsidered is the organization of the wait and perhaps also the chance of an operation appointment. It was pretty sobering.

Really disappointing, the doctors are not professional, they are all young students! The senior doctors have no time, even for surgery and it will be done by young doctors! They changed easily our surgery schedule many times, without giving any reasonable reason! After many times they called suddenly that tomorrow is a free date, if you don’t accept, next date is fully unclear, could take even more than 3 months. Even after surgery the seniors have no time, and there is no conversation how is surgery gone! Even for histological conversation the senior dr had no time for us! The surgery caused effects and there is no sign of responsibility that they took! I wrote all the things here, because that was the worst experience in my life! Be careful and go to other clinic.

The very best treatment at the Ulm University Hospital ENT: My emergency room in the ENT Ulm intensive care unit due to a suspected tear in the esophagus was quick and professional. The care provided by the intensive care unit staff was always very competent, friendly and always very responsive to my problems. I had the feeling that I was in good, well-trained hands. Due to another ongoing emergency operation on a child, I had to wait some time, much to my chagrin. During the transition period leading up to my surgery, I received the best possible care and pain relief. My condition was now unbearably bad, despite all the painkillers. Every swallowing movement caused maximum pain in the throat and upper chest area. I could hardly speak anymore. Prof. Dr. S. performed the operation perfectly. He triple stitched the tear in my esophagus. The left outer neck area was closed with 16 metal clips. An approximately 15 cm long surgical scar can still be found today. He did great. Immediately after waking up, when I swallowed, I had the good feeling that Prof. Dr. S. everything was “repaired” correctly and well. The subsequent care and further treatment was always great and full of empathy. I can't think of a time when my questions and concerns weren't addressed in a friendly, quick and competent manner. I received the best possible medical and human support around the clock until I was discharged today. Many thanks to all the people who accompanied me so lovingly on my difficult and painful journey. On the negative history at the Heidenheim Clinic: During a "swallowing echo examination" (TEE) at the Heidenheim Clinic (Brenz), the attending physician managed to pierce my esophagus with the ultrasound probe without having completed the examination. After several interventions on my part, after waking up in the room because of unbearable pain when swallowing, I was quickly referred to the University Hospital Ulm ENT for an emergency operation due to life-threatening conditions. It is a mystery to me and some knowledgeable friends of mine how such gross negligence can occur and then you are pushed into the room as if nothing had happened.

(Translated by Google) After I was sent through 3 doctors with an acute sore throat, I was transferred there because nobody had any idea what was going on. Thanks to the lovely and nice doctor at the late emergency hour, it was immediately determined that it was tonsillitis. Thank you very much for the great care. Highly recommended ENT clinic. A lovely team. (Original) Nach dem man mich über 3 Ärzte schickte mit akuten Halsschmerzen wurde ich dort hin verlegt weil keiner eine Ahnung hatte was los ist. Dank der lieben und netten Ärztin zur späten notfallstunde wurde gleich festgestellt das es eine Mandelentzündung war. Vielen lieben Dank für die tolle Versorgung. Sehr empfehlenswerte hno Klinik. Ein liebenswertes Team.

(Translated by Google) Anesthesia area only one doctor available. You wait hours. It is now worse than in the T become in the hospital my opinion . Keep it up and let people wait no matter if pregnant or with a child old or young the waiting time is way too long .😒😒 (Original) Anästhesie Bereich nur ein Arzt zu Verfügung. Man wartet Stunden. Es ist mittlerweile schlimmer als in der T im Krankenhaus geworden meiner Meinung nach . Macht so weiter und lasst die Leute warten egal ob schwanger oder mit Kind alt oder jung die Wartezeit ist viel zu lange .😒😒

(Translated by Google) We were in the emergency room with my mother and she was really not well. A young female doctor started asking why my mother doesn't know German and was being arrogant all the time. I asked her if they would give us painkillers, she said ,- "If you run out of painkillers, do you come to the emergency room for more?". After all, she helped my mom, which was important to us! Because of the attitude, I won't rate 5 stars! We walked around the ER all day in severe pain, and the least we expected was that attitude. (Original) Wir waren mit meiner Mutter in der Notaufnahme und ihr ging es wirklich nicht gut.Ein junger Ärztin fing an zu fragen, warum meine Mutter kein Deutsch kann und die ganze Zeit arrogant war.Ich fragte sie, ob sie uns Schmerzmittel geben würden, sie sagte,- "Wenn dir die Schmerzmittel ausgehen, kommst du in die Notaufnahme, um neue zu bekommen?". Immerhin hat sie meiner Mutter geholfen, was für uns wichtig war!Aufgrund der Einstellung werde ich nicht mit 5 Sternen bewerten!Wir gingen den ganzen Tag mit starken Schmerzen in der Notaufnahme herum, und das Mindeste, was wir erwartet hatten, war diese Einstellung.

(Translated by Google) A very well run department, highly qualified and friendly doctors, nurses and secretaries. State-of-the-art equipment. Low waiting times. I would go back here with my children at any time, absolutely recommendable. (Original) Eine sehr gut geführte Abteilung, hochqualifizierte und freundliche Ärzte, Schwestern und Sekretärinnen. Modernste Ausstattung. Geringe Wartezeiten. Ich würde mit meinen Kindern jederzeit wieder hier her gehen, absolut weiter zu empfehlen.

It's true that there are often long waiting times despite an appointment. But I don't understand the negative reactions, if I need help I accept waiting times. The ENT Ulm saved my life twice and I am extremely grateful to the doctors and nursing staff. When you're really sick, waiting can be the least of your problems. I had tongue cancer twice and am indescribably grateful that I am still alive. Maybe think about what is more important.

More than a clinic: Pansinus revision surgery on both sides. A total of 3 days in the clinic. Perfect care, staff extremely friendly and accommodating. Very knowledgeable doctors. Attractive hospital rooms with very good infrastructure. Can only recommend the ENT clinic.

This clinic is absolutely recommended. The nursing staff is competent and very friendly. The doctors take enough time and willingly answer the patient's questions. I felt at home there and comfortable

Terrific

Was hospitalized for ear surgery for 3 days. I've only had positive experiences. Doctors very good who still talk to the patients. Nurse very friendly and helpful. In general, I can only recommend the clinic to everyone