4/5 Jane R. 3 months ago on Google • 24 reviews New
We
were
a
group
of
11
people.
We
waited
more
than
40
minutes
to
place
our
food
order
-
and
that
only
happened
because
I
went
and
told
the
waiter
we
wanted
to
order.
The
food
was
excellent,
we
all
enjoyed
it.
We
sat
for
more
than
four
hours
-
NOT
ONCE
did
anyone
from
the
service
personnel
come
to
our
table
and
ask
if
we
were
ok
or
whether
we
would
like
further
drinks.
Again
the
waiter
was
fetched
and
informed
that
we
wished
to
order
dessert
and
coffees.
The
coffees
took
more
than
30
minutes
to
arrive.
On
both
occasions,
I
did
not
get
the
impression
that
the
restaurant
was
full.
The
young
man
who
served
us
was
pleasant
and
friendly
-
he
just
lacked
basic
training.
The
fact
that
he
gave
me
a
QR
code
when
paying
and
said
he'd
welcome
feedback
made
it
clear
that
he
was
completely
unaware
of
how
truly
poor
the
service
had
been.
I
worked
for
almost
10
years
in
hospitality
when
I
was
younger
-
including
in
management
positions.
The
fact
of
the
matter
is
that
these
young
people
didn't
even
have
the
most
basic
of
training
IMHO.
No
overview,
no
pro-active
service,
no
interim
checking
on
guests'
needs
or
checking
that
everything
is
in
order
with
the
food.
And
I
don't
think
I
have
ever
sat
for
four
hours
in
any
establishment
without
an
enquiry
as
to
whether
more
drinks
or
food
might
be
welcome
!
It
didn't
spoil
our
enjoyment
of
the
great
food
and
the
ambience
-
we
were
a
group
of
old
school
friends
re-uniting
after
many
years,
so
that
our
attention
was
taken
elsewhere.
I
just
find
it
a
shame
that
the
staff
didn't
do
justice
to
the
establishment
-
and
that,
in
my
opinion,
is
a
failure
of
the
management
to
provide
even
the
most
basic
training
-
and
I
suspect
the
final
bill
could
have
been
considerably
more!