(Translated by Google) From the conclusion. I wondered if there was any desire to respond from the customer's perspective. In addition to having the lens included in the JINS online purchase product. I brought in the glasses I bought at another JINS store the other day. I asked for this to be the same as several JINS handheld glasses, but the axis of astigmatism was made with a different numerical value. I brought it to this shop, which seems to be relatively decent, with reference to good access and word of mouth. I'm sorry that there is nothing wrong with this shop, but I would like you to explain the situation. Aperture Ichiban "There is no problem once" I was laughed bitterly as if I was amazed. That's right. I think you too think so in your heart. I know that once does not affect the appearance. The problem is. Please use the same frequency as the ones you are currently using. I was wrong. And that's what I'm aware of. When I gently tell that fact again. I tried to make some adjustments while saying, "The degree of hooking affects the appearance more than that." In the first place. I think there are some errors even if you create it with accurate numbers. Of course, I think fitting is also important. I know that. After that, I continued to interact with the mess, and finally I was able to exchange it. JINS has a lens exchange system. What is it for? Even though it's a story of another store, it's a fault there. If you leave some time to put the lens in and go to pick it up after the specified time. "I've made one adjustment, so please wait a little longer," he said, as if he wasn't sure if he was serious or stupid. I will wait for more. It's a fitting stage. I was surprised because the vine part of the person who bought it online had a cover made of silicon, but I handed it over as it was. It feels like I'm just listening to this opinion, without even trying to hang it up. I didn't care because I wanted to go home early and regretted it. Wasn't the fitting important? At the end I was asked if I had any questions. When I asked why something that had never happened before happened. (Since I used it all the time, it seems that the data remained.) He explained that he made excuses for the fact that one deviation is possible until the end. Even when returning a paper with incorrect data written on it. "The lens on one side has been replaced correctly, but this paper will be returned as it is without rewriting." Since I changed it, I thought it would be smoother without any mistakes in the future, but I didn't touch it because it was troublesome. I'm sorry when I left the store, and I feel like I've done something wrong. I felt uncomfortable. The customer service was good and bad, but it was a polite atmosphere. Luckily. It may be a good shop for those who can buy glasses lightly. In the case of me this time, I will see one side of JINS, which is cheap or bad. From the beginning, I would have been able to use it with confidence if I had the exchange response with the attitude of excuse me. It's a shame as someone who has used JINS without any problems. (Original) 結論から。 顧客視点で対応する気持ちはないのかなと思いました。 JINSネット購入商品にレンズをいれてもらうついでに。 先日JINS他店舗で購入したメガネを持ち込みました。 こちらは数本あるJINS手持ちメガネと同じでお願いしたけれど、乱視の軸が１度違う数値で作られていたものです。 アクセスの良さやクチコミを参考に比較的まともそうな、こちらのお店に持ち込みました。 こちらのお店に非はないので申し訳ないが対応して欲しいと、事情説明すると。 開口一番「１度は問題ないですよ」呆れた様に苦笑いされました。 ですよね。 私があなたでも心の中ではそう思うと思います。 こちらとしては１度が見え方に影響ないのはわかっています。 問題は。 現在使用してる数本と同じ度数でお願いし 間違っていた事と。 それに私が気づいている事なのに。 再度やんわりとその旨を伝えると。 「それよりも、掛かり具合等の方が見え方に影響を与えます。」と言いながら調整でなんとか誤魔化そうとしてきました。 そもそも。 正確な数値で作成しても、多少の誤差はあると思います。 もちろんフィッティングも重要だと思います。 そんな事はわかっています。 その後もごたごたとやりとりをし、ようやく交換対応してもらえることになりました。 JINSにはレンズの交換制度があります。 何のためのものなのでしょうか。 他店舗の話とはいえ、そちらの落ち度なのに。 レンズを入れる時間をあけて、指定時間過ぎに引き取りに行くと。 「１度の調整をしていますので、もう少々お待ちください」と真面目なのだか、馬鹿にしているのかよくわからないような感じで言われ。 さらに待ちます。 フィッティングの段になり。 ネット購入した方のツル部分に、シリコンでカバーがついていたのに、そのまま渡してきたので呆れたのですが。 ろくに掛をみようともせず、こちらの意見だけ聞く感じ。 もはや早く帰りたいのと後悔とでどうでも良くなっていました。 フィッティング重要じゃなかったでしたっけ？ 最後に質問ありますかと問われたので。 今までなかった事がなんで起こったのでしょうねと聞くと。（ずっと利用していたのだから、データは残っていたと思われるし。） 最後まで１度のズレはあり得る話ですとあれこれ言い訳めいた事を説明され。 間違ったデータの書かれた紙を返却の際も。 「片側のレンズは正しく交換してありますが、この紙は書き換えなどせずそのままお返しします」と言われ。 変えたのだから書き換えていただいた方が、今後の間違えもなくスムーズな気はすれども、面倒なので触れませんでした。 退店の際もすいませんでしたもなく、なんとなーく悪いことをさせた様な気分。 気持ちの悪い感じでした。 接客対応は良くも悪くもたんたんとしていますが、丁寧な雰囲気でした。 運良く。 さらっとメガネが買えた人にとっては良いお店となるのかもしれません。 今回の私のような場合は、安かろう悪かろうのJINSの１面を見ることになりました。 最初から、すいませんという姿勢とともに交換対応してもらえていれば安心して今後も利用していたでしょう。 これまで問題なくJINSを愛用していた者として残念な気持ちです。

(Translated by Google) I bought two pairs of glasses here and changed the lenses about three times. My astigmatism was no longer correct, and I requested a lens replacement in the evening of October 24th. The lens exchange of the two-point frame that I used to deal with can only be exchanged here. When I stopped by on the night of October 21st, they told me that they had lenses in stock, so if they could come to the store by 6:00 pm, they would be able to process them in about an hour. I went there around 17:45 on October 24th. It was a very unpleasant clerk 👎 Even if you tell them what was announced on October 21st, they almost ignore it. I can't do it right away. All I can say is that I will keep it for a week. It's in custody. It takes a week to make one piece. When I measure it, it doesn't get any better, it doesn't get any better. No more. Responds to cold sensations. I felt that there was a slightly different way to convey it. The clerk on the 21st was very kind and helpful. It is not the impression of the whole store. If you use this store, if you feel uncomfortable with the correspondence, it is better to have the clerk change. (Original) ここで、眼鏡2本買ってレンズ交換3回くらいしてます。乱視が合わなくなり、10月24日夕方にレンズ交換をお願いしました。 昔扱っていたツーポイントフレームのレンズ交換は、ここでしか交換できないんです。 10月21日夜に立ち寄った際、レンズ在庫あるので18時までに来店頂ければ、1時間くらいで加工できますといわれ、計測した値を印刷してお持ちくださいと、とても親切でした。 10月24日に17時45分くらいに行きました。 すごく感じ悪い店員でした👎 10月21日に案内された内容をお伝えしても無視に近い対応。すぐには出来ません。1週間預かりますとしか言わない。預かりです。1週間かかりますの一点張り。 計測した時も、これ以上改善しません、これ以上善くなりません。これ以上無理です。冷たい感じに対応。もう少し違う伝え方あると感じました。 21日の店員さんは、すごく親身になって対応してくれました。店舗全体の印象ではございません。 この店舗を利用するのであれば、対応に違和感を感じたら、店員さん替えてもらった方が良いです。

As Advertised. Eye glasses at 1/4 the price they are in North America. Great service. Highly recommended.

(Translated by Google) The location is Yaesu North Exit Underground Mall. There is also a competitor just behind the aisle. The selection was good, and the service was pleasant and very polite. It seems that hygiene management such as disinfection is thorough. I was impressed by the thoughtfulness of returning the point card after wiping it at the time of payment. There were several full-length mirrors, and I was able to choose while looking at the balance of the whole body. You can choose from a variety of eyeglass lenses, such as bifocal lenses, polarized lenses, blue light cuts, and lenses that change color when exposed to the sun. I had a normal lens, so the price was the same as the displayed price, but I think it's reliable because it's from HOYA. I was able to make a good purchase. (Original) 場所は八重洲北口地下街です。 通路を挟んですぐ裏に競合他社さんもあります。品揃えも良く、応対も気持ちよくとても丁寧でした。消毒などの衛生管理も徹底しておられるようです。 会計時にポイントカードを拭いてから返してくださるお心遣いに感動でした。 姿見もいくつかあり、全身のバランスを見ながら選べました。 眼鏡のレンズは遠近両用、偏光レンズ、ブルーライトカット、日に当たると色が変わるものなど、プラスいくらかすると色々選べます。 自分はノーマルのレンズでしたのでお値段は表示価格そのままでしたが、HOYAのものですので信頼できると思います。 良い買い物ができました。

(Translated by Google) I was in trouble because the lens was damaged and I didn't have a spare. It took me 30 minutes to pick it up and buy it because it was in stock with ordinary lenses. It was fast, cheap and helpful. Personally, it was good that the reception desk was also computerized. I felt like I wouldn't go to the expensive and slow eyeglass shop. (Original) レンズが傷ついてスペアも手元に無く、困っていました。 選んで購入し普通のレンズで在庫ありのため、受け取り30分でした。早くて安くて助かりました。 受付対応も電子化してるのが個人的には良かったです。高くて遅いメガネ屋さんには、行かなくなる気がしました。

The staffs speak English! Amazing quality and customer service! This is the second time I’ve purchased glasses from this location. The quality of the glasses are excellent! The best part is that it is super affordable! My first pair of glasses from them was roughly 10,000 yen. This time, they raised their prices a little bit for a similar style (12,000 yen). These prices include everything (frame and lenses). In Canada, you are lucky to find a frame (without lenses) at this price. If you have your foreign passport, you don’t have to pay tax. The service was really fast. My glasses was ready after an hour and a half. They will give you a receipt with the time to pick up your glasses. The staffs were extremely friendly and spoke English. They also have great attention to detail. When I picked up the glasses, they made sure that the glasses was completely even on my face. I didn’t really mind but they really wanted everything to be perfect.

Went to this outlet after hearing about their quick service. It was a bit difficult to find them in the maze of shops underneath Tokyo station. However, once i got there, getting my eyesight tested and obtaining a pair of glasses was a breeze ! The entire process, from eye testing to selecting the glasses to collecting them, took about 1 hour. The service was friendly, and the staff spoke English, which was helpful for someone with limited Japanese vocab like mine. And, they also helped with the tax deduction side of things on the spot ! Saved me the hassle of filing it separately at the airport.. Great experience overall 👍🏽 Many thanks to the staff on shift 🙏🏽

These guys are the best, they have a wide range of glasses here and staff are very friendly and helpful. Went there to get an emergency pair because daughter lost a screw in her glasses but they just fixed it for her without charging and having us buy anything. Talk about Japanese hospitality! We are so grateful! Arigato gozaimasu!!

None of the staff speak English, I asked if there's any1 speaks Chinese by any chance. I was told the one who does is helping some1 else from China. They told me to wait. I waited for like 25 mins and still standing there doing nothing with no help. I left without coming back.

Super friendly and helpful staff. I got one pair of prescriptions glasses yesterday. Love them and go back again today to get another pair. Lots of selection. Super lightweight. Same day pick up service available and ready in 30 mins. Really exceed expectations. Highly recommend.

I was visiting Tokyo for about 5 days and heard about the good reviews of glasses from Japanese retailers. I visited JINS with my wife and we ended up both getting a pair of glasses which we loved. The staff are friendly, English-speaking and knowledgeable which helped us to make our choice. The eye exam was included in the purchase of the glasses and mine were ready for pickup within the hour. My wife, who has a higher prescription needed to wait two days for the lenses to come into stock but was still really happy with her purchase. She found her glasses from JINS were much better than another pair that she had bought from an alternative glasses store. Special thanks to the staff member, Huang, who took his time and really made sure that we were happy with our purchase. Overall, I would highly recommend JINS for glasses

Super kind staffs and service. They speak English so it’s a to go place for foreigners!

(Translated by Google) At this kind of glasses chain store, the impression changes greatly depending on the person in charge. This is the second time I've been to this store, but the resin part at the back of the vine is cracked, so I went to ask if it could be replaced. "It's okay. If it's in stock, we'll exchange it for free," said a female sales clerk. So, the stock was only in different colors, but it wasn't strange, so I asked for it. The replacement work was completed in a few minutes, and the comfort was confirmed, but there was no problem. Even in the same JINS, depending on the store (clerk there)? There are some places, but Coco's shop is good. Thank you very much. (Original) この手のメガネチェーン店では担当者によって印象が大きく変わる。この店は2度目なのだが、ツルの後部の樹脂の部分が割れてしまってるので交換できるかどうか聞きに行った。 「大丈夫ですよ。在庫があれば無料で交換させていただきます。」と女性の店員さん。で、在庫が色違いしかなかったのだけど、別におかしくないのでお願いした。 ものの数分で交換作業が終わり、かけ心地を確認されましたが、問題なし。 同じJINSでも店舗（そこの店員）によって？な所はありますが、ココのお店はgoodです。 ありがとうございました。

Bought a pair of glasses from this branch. Nomura san was very patient and communicated with me in English during the eye examination. She is very polite and full of smiles. Kudos to her customer service. I got my glasses ready in about 30 min. 👍

(Translated by Google) 1 customer and 3 staff members When I brought my glasses and checked if I could do ○○, I didn't stop working and replied that I couldn't do it. Without any other proposals, the staff started talking with each other. I will never go again. this store (Original) 対応しているお客は一人、スタッフ3名 メガネを持参し、○○が出来るか確認すると、作業の手も止めず適当な感じで、できないですねーと返答。 別案などの提案もなく、他の作業に入りスタッフ同士で会話。 二度と行かない。この店舗

(Translated by Google) Thank you for your thorough eye examination. Are you a foreign (Asian) person with black hair and a ponytail? was. It was very kind and nice. (Original) 丁寧に視力検査もしていただき、ありがとうございました。黒髪、ポニーテールの外国（アジア）の方？でした。とても親切で良かったです。

(Translated by Google) The guidance that is often vacant is also smooth. There are many shops nearby, so you won't get tired of waiting time (Original) 空いてることが多い案内もスムーズです。待ち時間も お店が近辺に沢山あるので飽きることはありません

(Translated by Google) It was past 5pm on a weekday, so the shop was still sparsely populated, and the waiting time from reception to guidance and measurement was 0 minutes. The store clerk is also nice and I would like to use it again. (Original) 平日の17時過ぎだったので、店内はまだ人もまばらで受付から案内、測定まで待ち時間は0分でした。 店員さんも感じが良くまた利用したいと思います。

(Translated by Google) You can consult with us about glasses in various ways. You can also make adjustments and re-examinations of items purchased from the online shop. Many of JINS's staff at other stores also respond properly, but the staff at this store was particularly impressed. (Original) メガネについて、色々と丁寧に相談に乗って頂けます。オンラインショップで購入したものの調整や再検査なども、しっかりやってもらえます。 JINSは他の店舗もきちんとした対応をするスタッフが多いですが、こちらのお店のスタッフはその中でも特に良い印象を受けました。