Smoke Nation Ehrenfeld image

Smoke Nation Ehrenfeld

Hookah store

😠 Rarely have I experienced such an unfriendly seller. No good day, no goodbye - no manners or just any customer orientation. Hopefully no more packages from me will get lost there. Very successful customer defense, unfortunately can only confirm the bad reviews!! People often mention packages, store, package,


Address

Venloer Straße, Köln 332 ecke, Hansemannstraße, 50823 Köln, Germany

Contact

+49 221 56091369

Rating on Google Maps

2.10 (32 reviews)

Open on Google Maps

Working Hours

  • Tuesday: 12 to 8 pm
  • Wednesday: 12 to 8 pm
  • Thursday: 12 to 8 pm
  • Friday: 12 to 8 pm
  • Saturday: 12 to 8 pm
  • Sunday: Closed
  • Monday: 12 to 8 pm

Featured Reviews


Frequently mentioned in reviews: packages (7) store (6) package (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Marcel w. 11 months ago on Google • 200 reviews
    Rarely have I experienced such an unfriendly seller. No good day, no goodbye - no manners or just any customer orientation. Hopefully no more packages from me will get lost there. Very successful customer defense, unfortunately can only confirm the bad reviews!!
    8 people found this review helpful 👍

  • 1/5 albina i. 1 year ago on Google • 30 reviews
    Wow. I would prefer not to give a star. The man who was on shift today was so rude (and he didn't seem to realize that he was a service worker). First I come in and he's on the phone (no problem with that), then he starts complaining that it's annoying that the store has this parcel station (maybe he should look for another store, it wouldn't be a loss for the owner) . Then he wanted to know which service provider in a disrespectful tone. Murmured complaints about me on his part. I have two packages that I need to pick up and I named the wrong one. He went into the back room and came out without a package. I politely ask you to look again under the Dpd packages, after 5 seconds he had my package and mumbles about how incompetent I was. I have never been treated so unkindly. He should rethink how he treats other people. They didn't ask for my ID or a signature, which I find more than questionable. NEVER AGAIN.
    8 people found this review helpful 👍

  • 1/5 Timo D. 1 year ago on Google • 4 reviews
    I agree exactly with the other reviews. 10 minutes after the store opened, the employee was already sulky, unmotivated... had no interest in dealing with customers: "There's no package, what should I do?" and it WAS the next business day. He found out about the previous customer after repeated probing, he called me "chicken" and threw me out.
    8 people found this review helpful 👍

  • 1/5 Pasci 1 year ago on Google • 10 reviews
    Catastrophic. I had to pick up a package from UPS and it stank to the point of collapse. Even if it is a shisha accessories store. Can you let some fresh air in there? It also took almost 20 minutes until they found my package. Not to mention he couldn't find his UPS scanner for the packages... which also took up more time. In addition, the UPS card says opening hours are 10:00 a.m. - 8:00 p.m. The store itself says 12:00 p.m. - 8:00 p.m. - not exactly customer friendly! Conclusion. Dirty shop. Have your packages sent somewhere else...
    7 people found this review helpful 👍

  • 1/5 John D. 1 year ago on Google • 9 reviews
    Was there because of a UPS package. The gentleman in the shop doesn't even think it's necessary to look at you while you're serving him, let alone say hello or goodbye, and he just barks at you. I have no idea what's wrong with them, but it's not my problem. Unpleasant shop.
    7 people found this review helpful 👍

  • 1/5 Silvan L. 8 months ago on Google • 44 reviews
    No longer works with UPS and GLS (although still listed with UPS and the relevant signs are still stuck to the door.
    1 person found this review helpful 👍

  • 1/5 Orion The A. 6 months ago on Google • 11 reviews
    Danger! Is listed as a parcel shop by the sender. Owners and staff simply have their packages sent back! Why, why, why? ...
    1 person found this review helpful 👍

  • 5/5 Justin J. 5 months ago on Google • 47 reviews
    Good selection, I can recommend it. Nice staff and advice🔥

  • 1/5 Simone K. 10 months ago on Google • 2 reviews
    Disgraceful employee, totally unfriendly and completely incompetent. Insulted 3 customers in front of me who wanted to pick up or drop off packages. It is best to close a shop like this straight away. (One star is waste.)
    5 people found this review helpful 👍

  • 5/5 Udo N. 2 months ago on Google • 2 reviews New
    Great store, really friendly seller We felt we were given great advice. We would love to come back ❤️


Call +49 221 56091369 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
  • Service options
    • ✗ Delivery
    • ✓️ In-store shopping

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