1/5 Mike C. 4 months ago on Google • 2 reviews
I’ve
been
commuting
from
Heidelberg
to
Mannheim
for
over
10
years.
My
local
train
is
RARELY
on
time.
If
there’s
ever
a
crisis
(e.g.,
strike,
disturbance
on
a
line),
it’s
absolute
chaos.
Trains
are
often
switched
to
other
platforms
and
then
switched
back
again
last
minute.
The
announcements
can’t
be
heard
during
rush
hour,
and
the
overhead
boards
don’t
match
the
changes.
The
personnel
who
I
have
encountered
have
not
been
helpful
and
have
often
been
extremely
rude.
My
biggest
problem
is
the
smoking.
I’m
highly
allergic
to
cigarette
smoke.
Every
day
that
I
wait
for
my
local
train,
I
can
count
numerous
smokers
who
don’t
adhere
to
smoking
in
the
smoking
zone.
I
have
never
seen
DB
personnel
enforce
the
non-smoking
rule,
and
occasionally,
the
smokers
are
DB
employees
standing
far
from
the
smoking
area!
One
day,
a
person
was
smoking
next
to
a
DB
worker.
I
asked
him
why
he
doesn’t
tell
the
person
to
go
to
the
smoking
area.
He
said
it
was
no
´t
in
his
job
description.
Clearly,
the
current
approach
is
not
working.
Change
to
a
completely
non-smoking
rule
and
enforce
it!
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