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Aral

Restaurant Convenience store Gas station Atm Car wash

😠 Seit wann hat eine Tankstelle geschlossen Bis 5:10 (mir persönlich kommt es so vor als würde die Nachtschicht schlafen hinten, weil vor 2 Tagen war ich wieder in der Nacht tanken, ich stand 10 min vor dem Fenster bis der Mitarbeiter kam.) angeblich rund um die Uhr geöffnet. Hab eben da angerufen der... People often mention station, staff, time, nicht, Mitarbeiter, Aral, sehr, Personal, employees, long,


Address

Frankfurter Str. 390, 51103 Köln, Germany

Website

tankstelle.aral.de

Contact

+49 221 871436

Rating on Google Maps

2.80 (107 reviews)

Open on Google Maps

Working Hours

  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours
  • Friday: Open 24 hours
  • Saturday: Open 24 hours
  • Sunday: Open 24 hours
  • Monday: Open 24 hours

Featured Reviews


Frequently mentioned in reviews: station (12) staff (11) time (8) nicht (8) Mitarbeiter (7) Aral (7) sehr (7) Personal (7) employees (6) long (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Dirk H. 8 months ago on Google • 98 reviews
    The two employees who are on site in the morning should never work in service. Somewhere in the warehouse would be more appropriate. Coffee is simply slapped on the counter without a request or thank you. ATTENTION: If you fancy a roll with tartar sauce, you will be greeted with a snort. The two of them simply don't like people and the job that comes with it.
    4 people found this review helpful 👍

  • 1/5 tolu n. 1 year ago on Google
    Seit wann hat eine Tankstelle geschlossen Bis 5:10 (mir persönlich kommt es so vor als würde die Nachtschicht schlafen hinten, weil vor 2 Tagen war ich wieder in der Nacht tanken, ich stand 10 min vor dem Fenster bis der Mitarbeiter kam.) angeblich rund um die Uhr geöffnet. Hab eben da angerufen der Mitarbeiter meinte das er auf Klo sei deswegen schreibt man bis 5:10 geschlossen, also so verliert Aral sehr schnell sehr viele Kunden. (Translated by Google) How long has a gas station been closed? Until 5:10 (it seems to me personally that the night shift is sleeping in the back, because 2 days ago I was refueling in the night again, I stood in front of the window for 10 minutes until the employee came.) allegedly open around the clock. I just called the employee said that he was in the toilet, so you write closed until 5:10, so Aral loses a lot of customers very quickly.
    5 people found this review helpful 👍

  • 1/5 Anton R. 4 years ago on Google
    Had very and very bad experience with the guy with glasses working night shift. We asked him to sell us basic stuff (sausages and eggs to be precise) and he refused to do so! We were really hungry and tired so his answer shocked us. I have never seen anything like that anywhere else. I'm asking owners take some disciplinary actions against him if they cares about clients. His attitude is unacceptable.
    4 people found this review helpful 👍

  • 5/5 Gerrit Van H. 1 year ago on Google • 194 reviews
    We have tanked against fair prices and used the bathrooms they we're very clean. Keep up the good job
    1 person found this review helpful 👍

  • 1/5 Dr. A. 7 months ago on Google • 8 reviews
    This evening I filled up at the gas station. After filling up, I went to the checkout where a woman was standing, accompanied by a young man who was very close to her and was stroking her hair. They appeared to be talking about her hair, but it seemed like the lady had to answer uncomfortable questions. While waiting to be served, I had to listen to the boring conversation. When I finally pointed out that I was a customer waiting, the young man reacted in a highly disrespectful manner. He scoffed, laughed loudly, and tried to ridicule me. His behavior was completely unacceptable and hostile to customers. It is important to emphasize that friendly and competent staff is the key to success and brand reputation. It is extremely disappointing that I am not the only customer who has had such experiences. The many complaints about the disrespectful and unfriendly staff, coupled with the pointless comments from the Aral social media team, cast doubt on your brand's promises. I sincerely hope that you take this matter seriously and take appropriate measures to prevent such incidents in the future and improve customer satisfaction. Unfortunately, it doesn't work with 0 stars.
    3 people found this review helpful 👍

  • 1/5 Karin K. 1 year ago on Google
    Seit Jahren Kunde , seit Wochen entsetzt!!! Schmutzig , Unfreundlich, Hygiene ist fraglich!!! Auch die Aussage keine Cent Stücke zu haben , wo vermutlich jeder sagt " ist gut " Unglaublich! Schade sowas (Translated by Google) Customer for years, horrified for weeks!!! Dirty, unfriendly, hygiene is questionable!!! Also the statement to have no cent pieces, where probably everyone says "is good" Unbelievable! What a pity
    3 people found this review helpful 👍

  • 1/5 D 1 year ago on Google
    Jedes mal aufs neue wenn man tanken geht, trifft man auf unfreundliches Personal. Kein Hallo, kein Tschüss. Desweiteren wird man auch noch um Geld betrogen. Sehr inkompetentes Personal (Translated by Google) Every time you fill up, you meet unfriendly staff. No hello, no bye. In addition, you will be cheated out of money. Very incompetent staff
    3 people found this review helpful 👍

  • 1/5 Алексей Ковалев (. 1 year ago on Google
    Ich bin 01:55 angekommen (13.10.22 01:55), langer Zeit auf Mitarbeiter gewartet , aber umsonst. Er hat zu früh mit seiner Pause angefangen, und als er angekommen, gesagt einfach "ich habe jetzt Pause", und ihm war alles egal... *****! Bitte um Maßnahmen. (Translated by Google) I arrived 01:55 (10/13/22 01:55), waiting for staff for a long time, but in vain. He started his break too early and when he got there he just said "I'm on break now" and didn't care... *****! Please take action.
    3 people found this review helpful 👍

  • 1/5 Hakan 4 months ago on Google • 45 reviews
    the wash boxes are the worst I've ever seen. as if there had never been any cleaning or maintenance done there. The vacuum cleaners are also defective or not working properly. the whole property is obscured and neglected.
    2 people found this review helpful 👍

  • 3/5 Brigitte T. 2 years ago on Google
    (Translated by Google) I've been filling up here for years and have also driven through the car wash for a long time. So far I've always been very satisfied, but now that my bonus booklet is full, as announced there, I wanted the 11th wash for free. Then I was told that we don't do that anymore at the moment. I was very disappointed. Then I can go somewhere else. (Original) Ich tanke hier seit Jahren und fahre auch schon lange durch die Waschanlage. Bisher war ich immer sehr zufrieden, allerdings wollte ich jetzt, da mein Bonusheft voll ist, wie dort angekündigt, die 11. Wäsche gratis haben. Da wurde mir gesagt, dass machen wir zur Zeit nicht mehr. Das hat mich sehr enttäuscht. Dann kann ich auch woanders hingehen.
    2 people found this review helpful 👍

  • 5/5 Eva S. 3 years ago on Google
    (Translated by Google) I often shop there now in Corona times because discounters are simply too far for my health at the moment. Very, very nice staff who do not shy away from a personal conversation with me because they already know me and it warms my heart when the staff inquires about me worriedly after I have not been there for a few days. I keep seeing friendliness and hard work, and the warm dishes and sandwiches are simply amazing. (Original) Bin jetzt in Corona Zeiten häufig dort einkaufen, weil mir Discounter zur Zeit für meine Gesundheit, einfach zu weit sind. Sehr sehr nettes Personal, die auch ein persönliches Gespräch mit mir nicht scheuen, weil sie mich schon kennen und es wärmt mir das Herz, wenn das Personal sich besorgt nach mir erkundigt, wenn ich einige Tage nicht mehr dort war. Freundlichkeit und Fleiß beobachte ich immer wieder und die warmen Speisen und belegten Brötchen sind einfach eine Wucht.
    1 person found this review helpful 👍

  • 1/5 Ewelina G. 2 years ago on Google
    (Translated by Google) Toilets closed due to corona. I would not be allowed in Pregnant far from home. I'm sorry but the service is ZERO (Original) Wegen corona Toiletten geschlossen. Ich Schwanger weit von zu Hause würde nicht reingelassen. Es tut mir leid aber Service gleich NULL
    1 person found this review helpful 👍

  • 1/5 Youssef R. 11 months ago on Google
    Ich bin nicht verpflichtet, mein Fahrrad schnell für andere zu waschen. Ich wasche mein Fahrrad nicht umsonst. Alle waren wütend, weil ich ein Fahrrad gewaschen habe. Ich habe gewartet mehr als 30 Minuten und zeigte keinerlei Verärgerung
    1 person found this review helpful 👍

  • 1/5 Martin “G-S” S. 1 year ago on Google
    Das war mal eine der besten Tankstellen in der Gegend. Mittlerweile seit Monaten keine Möglichkeit Reifendruck zu korrigieren Und fast alle Schläuche der Staubsauger nur notdürftig geflickt so das fast keine Saugkraft da ist. Schade da wird am falschen Ende gespart. Da sollte das Unternehmen Aral anstatt nur auf die Preise beim Spritt im Auge zu haben auch mal Prüfen welchen Schaden schlechter Service hat. (Translated by Google) This used to be one of the best gas stations in the area. No way to correct tire pressure for months now And almost all hoses of the vacuum cleaner only patched makeshift so that there is almost no suction power. It's a pity that savings are made at the wrong end. Instead of just keeping an eye on fuel prices, the Aral company should also check the damage caused by poor service.
    1 person found this review helpful 👍

  • 1/5 Kevin S. 2 years ago on Google
    (Translated by Google) Stand at the counter at 3 o'clock in the morning ... just listen ... after asking several times ... I have a break !!!! Photo available, around the clock !! (Original) Steh um 3 Uhr morgens am Schalter...hör nur..nach mehrmaliger Nachfrage...Ich hab Pause!!!! Foto vorhanden.Rund um die Uhr!!
    1 person found this review helpful 👍

  • 1/5 Almaz A. 1 year ago on Google • 23 reviews
    Even the one star is too much. The vacuum cleaner hoses have been broken for months and the air pressure has been broken for over 3 months. There are so many employees working and none of them can forward them or repair them themselves????? You don't always have to save. I used to love being there but never again. catastrophe

  • 2/5 Leon C. 9 months ago on Google • 22 reviews
    The column for measuring air pressure has been broken for a long time and they can't do it. You go to fill up extra to connect the two and end up having to go to another gas station. A pity.

  • 1/5 emin h. 1 year ago on Google • 9 reviews
    On February 4th at 2:00 a.m. I was at this gas station. This guy who works doesn't feel like it. I don't understand why such people work and are unfriendly. He doesn't want to serve. Every time I go there I want to take a break so you get a star from me and I will never recommend it to anyone else.

  • 5/5 Xhezon B. 1 year ago on Google • 9 reviews
    Parking

  • 1/5 Mr. M. 1 year ago on Google
    Katastrophe! Unfreundliche/unfähige Mitarbeiter(vorallen Nachtschicht), Luftdruck seit mehreren Monaten kaputt und kein Wasser zum auffüllen vorhanden. Und wenn man das Personal fragt entweder genervt oder keine Ahnung. Diese Tankstelle wird leider von Woche zu Woche schlechter was Service angeht.. (Translated by Google) Catastrophe! Unfriendly/incompetent employees (especially night shift), air pressure has been broken for several months and no water to fill up. And if you ask the staff either annoyed or have no idea. Unfortunately, this gas station is getting worse from week to week in terms of service..

  • 4/5 christina b. 1 year ago on Google
    immer freundliches Personal blöd ist das die selbstwaschanlage oft sehr voll sind,, sowie die staubsauger (Translated by Google) Always friendly staff It's stupid that the self-washing facilities are often very full, as well as the vacuum cleaners

  • 1/5 Tesmeralda 2 years ago on Google
    (Translated by Google) Unfortunately I only have to give this gas station one star because of 2 employees. I was cheated of my money by both of them. The friendly smiles of these two young men are only used for their own perfidious game. I didn't take my receipt which was my fault for trusting them, however I still had the prices in mind and I get an email as an invoice, just had to go back to check and I was right. This is a warning to customers to always double check and I will never make the mistake of going there again. I am definitely disappointed by the blond young employee. (Original) Leider muss ich dieser Tankstelle wegen 2 Mitarbeitern nur einen Stern geben . Ich wurde jeweils von beiden um mein Geld betrogen .Das freundliche Lächeln dieser beiden jungen Männer dient anschneiden nur für ihr eigenes perfides Spiel. Ich hatte zwar meine Kassenbon nicht genommen, welches mein Fehler war weil ich ihnen vertraut habe ,allerdings hatte ich die Preise noch im kopf und ich erhalte eine Email als Rechnung , musste nur nochmal dahin um es zu überprüfen und ich hatte recht . Das ist eine Warnung an die Kunde ,immer alles nochmal im Kopf durch zurechnen und ich werde diesen Fehler nie wieder machen dort hin zu gehen. Von dem blonden jungen Mitarbeiter bin ich definitiv enttäuscht.

  • 4/5 M 1 year ago on Google
    Sehr nette Mitarbeiter, kann dort immer problemlos tanken und nutze gerne die Waschbox. Allerdings frage ich mich warum dauernd der Luftdruckmesser kaputt ist. Jetzt ist er schon seit über einem Monat defekt und wird nicht ausgetauscht. Auch der für LKWs ist seit Monaten defekt. Checkt niemand seinen Reifendruck, dass da keiner was sagt? (Translated by Google) Very nice employees, can always fill up there without any problems and like to use the wash box. However, I wonder why the air pressure gauge is constantly broken. It has now been defective for over a month and will not be replaced. The one for trucks has also been defective for months. Doesn't anyone check their tire pressure so that nobody says anything?

  • 3/5 lili l. 2 years ago on Google
    (Translated by Google) Used to be a lot better. Since the staff changed, it takes a long time to check out and the gas station is a bit run down. For example, the adapter is missing from the air station. Only the hose is still hanging (Original) War Mal wesentlich besser. Seitdem das Personal gewechselt hat, dauert das Kassieren lange, und die Tankstelle verkommt etwas. Bei der Luftstation fehlt zB der Adapter. Nur der Schlauch hängt noch

  • 5/5 Sven 2 years ago on Google
    (Translated by Google) I'm often there after 10:00 p.m. and the staff present are always very nice and polite. The gas station also has a good range of drinks. (Original) Ich bin öfters nach 22:00 Uhr dort und die anwesenden Mitarbeiter sind immer sehr nett und höflich. Außerdem hat die Tankstelle ein gutes Sortiment an Getränken.

  • 5/5 Robert W. 11 months ago on Google
    Stacja ma dobre ceny (04.'23) i jak widać jest w zgodzie z naturą :)

  • 1/5 denizli207 d. 10 months ago on Google • 1 review
    You should finally repair your toilets. Since the change of tenant, the toilet has never been functional. The employees always told me that the toilets were broken. Self-service wash boxes have been unclean and partially defective for a long time. Today half of the boxes were locked again. Only 2 of 4 open, really bad and inconvenient for a Saturday. The gas station looks like it's closed late in the evening. Apparently you save on lighting. Since the change of tenant, the overall appearance and the service have unfortunately deteriorated drastically. I will avoid this Aral in the future and use the Aral a few meters away. Unfortunately, even one star is too much.

  • 1/5 Maibow 11 months ago on Google • 2 reviews
    Even this one star is too many. Minus 3 would be the reality. - Never drink completely - Croissant so hard as if it was from 2 days ago - Vacuum cleaner a disaster - You have to pay for compressed air for tires This gas station is a complete disaster. It wasn't like that before, since the owner changed. In 2022 nothing works anymore. I drive around the gas station. Even just when refueling, something goes wrong every time. Very bad.


Call +49 221 871436 Open on Google Maps

Amenities


  • Offerings
    • ✓️ Car wash
    • ✓️ Diesel fuel
    • ✓️ Full service fuel
  • Accessibility
    • ✓️ Wheelchair-accessible toilet

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