I would not recommend this clinic. I had an appointment at 13:00. I was waiting in the hall next to my assigned exam room at 12:50. The doctor never called my name and instead took a patient 20 minutes before my appointment, causing me to have to wait. When I went to the counter at 13:36 I asked for them to reschedule the appointment. Only after I asked this question did they try to locate the doctor. After locating the doctor the doctor said she was looking for me and called my name. I told her that couldn't be true because I was sitting directly next to her door and no one exited the exam room until 13:30. Stay away from this clinic as they are not punctual. The desk staff, coordinators, and nursing staff all saw me waiting and no one volunteered to check on me or my appointment. A complete waste of time. I'm pretty sure public institutions are better then those who are at this so called private institution. Someone could have at least said the doctor is behind schedule or approached and offered to see what was taking so long. I'm from Chicago and lived in Korea, Germany, Italy, Romania, and Ukraine. I've been to clinics and all of these countries and MediCover Podgorska is the worse.

(Translated by Google) Private visit, so I will not complain about unavailability. I will complain about the location and signage. 20 minutes it took me to locate Medicower. There are 4 or five clinics next to each other in Podgórska. Each better marked. In text only we invite you to the Post Office in Podgórska. Well, my congratulations! Is it a problem to write Podgórska how much ??? I go to the site. I thought, I'll call. Of course, the phone only for the hotline. So someone in Warsaw or somewhere there will explain to me how much, because I, you know, I left Galeria Kazimierz and I am standing next to the hotel .... Finally, I locate Medicover and ... I am in a pharmacy !!!! So I retreat and check. Medicover. Well, embarrassment. Entrance to the clinic by a pharmacy. In addition, their Medistore shop had a malfunctioning site for two days. Unhelpful service. I do not recommend. On the plus side - the doctor I came to met the expectations. I will remember the names. (Original) Prywatna wizyta, więc nie będę narzekać na niedostępność. Będę narzekać na lokalizację i oznakowanie. 20 minut zajęło mi zlokalizowanie Medicower. Na Podgórskiej obok siebie jest 4 albo pięć klinik. Każda lepiej oznakowana. W smsie tylko zapraszamy do Placówki na Podgórskiej. No, moje gratulacje! czy to taki problem napisać Podgórska ile??? Wchodzę na stronę. Pomyślalam, zadzwonię. Oczywiście telefon tylko na infolinię. Czyli ktoś w Warszawie czy gdzieś tam będzie mi tłumaczył, jak dość, bo ja, wie pani, wyszłam z Galerii Kazimierz i stoję obok hotelu.... W końcu lokalizuję Medicover i... znajduję się w aptece!!!! Więc wycofuję się i sprawdzam. Medicover. No żenada. Wejście do kliniki przez aptekę. W dodatku ichni sklep Medistore przez dwa dni miał niesprawną stronę. Obsługa niepomocna. Nie polecam. Na plus - lekarz, do którego trafiłam, spełnił oczekiwania. To nazwiska zapamiętam.

It was good but now become worst place where they just want to earn money in the name of package. When you visit or want to make an appointment, they don't have doctor and suggest to visit public hospital. Why the hell people will buy private medical care when have to visit public hospital for doctor Consultation. Hire more doctor or stop looting the customer. It's pity that being a customer of medicover from past 7 years have to think about to leave and find better option. Paying every month 400 zl is not worth when you don't get appointment for an orthopedic.

The ladies at the reception are nice. The thing was the girl at the laboratory who took the sample of blood, she was rude. First, they were chatting (both women there), I thought there was a patient there, but no. Until a polish lady came and ask them, they let us pass. The girl seemed like angry because we interrupted their conversation. She took the sample in a bad manner and when I was going to ask something, she shouted at me "that's all!, Go!". At the end I tried to ask... and she told me to ask at the reception. I'm paying for a service, I asked nicely, I'm sorry if I interrupted their gossips!

(Translated by Google) Today they pissed me off massacre. I think they have reduced the number of parking spaces again. Protection did not let me in. I was late for the appointment I was waiting for almost two weeks. Embarrassment. (Original) Dziś mnie wkurzyli masakrycznie. Chyba znowu zmniejszyli liczbę miejsc parkingowych. Ochrona mnie nie wpuściła. Spóźniłem się na wizytę, na którą czekałem prawie 2 tygodnie. Żenada.

Doctors generally score 7-10 out of 10, but the staff at the reception lowers this rating... There are many examples - from asking to show your ID card three times during the same conversation, to constant problems with the system, printer, etc., but for example from today - I confirm my appointment for an X-ray in the machine, enter my PESEL number, select the appointment, provide my date of birth, confirm that I am a caregiver and I receive information that this visit cannot be confirmed in the machine. Ok... I go up to you and say that 1: why do I have to enter the year of birth after my PESEL number and 2. why does he ask if I am the guardian and about the year of birth after selecting the visit, since the machine cannot confirm it anyway. Couldn't this be improved. To which you were completely unimpressed: well, it's not me who deals with it 😆 I suggested that you can always pass such feedback higher, but he probably didn't connect the dots.

(Translated by Google) faster you can find a doctor in nfz than in a medicover. I do not understand what and why my company pays for. (Original) szybciej znajdziesz lekarza w nfz niż w medicover. Nie rozumiem za co i po co moja firma płaci.

(Translated by Google) Once everything was ok, now one big massach. They do not have free appointments for additional tests. I do not know what the wages are for, since I had to make an appointment elsewhere on the USG and cover the costs out of my own pocket. (Original) Kiedyś wszystko było ok, teraz jedna wielka masówka. Nie mają wolnych terminów na dodatkowe badania. Nie wiem po co za to płace, skoro musiałam umówić się gdzie indziej na usg i pokryć z własnej kieszeni koszty.

(Translated by Google) I do not recommend. The lady at the reception desk where the test sample is given as well as the nurse mistakenly told me how to give samples and when. Due to their lack of knowledge, I lost two weeks trying to pass these samples. When I finally met a competent nurse, I did it in two days. (Original) Nie polecam. Pani na recepcji gdzie oddaje się próbik do badań jak również Pani pielegniarka błędnie powiedziały mi jak mam oddać próbki i kiedy. Przez ich brak wiedzy straciłem dwa tygodnie na próbie oddawania tych próbek. Gdy w końcu spotkałem kompetentną pielęgniarkę załatwiłem to w dwa dni.

(Translated by Google) I strongly recommend it !!!!!!!!!!! :) I bought a 3in1 hygienization service at Medicover. Dentistry, the service cost about 120-160 zlotys, and what is the most fun in the whole story - the service I had had 3 months, last time and I lost this money because the service was not realized in time. Why? I called the number several times, I got answers, we do not have dates, then the dentistry is under renovation - closed, did you call deadlines and say a visit for 9 tomorrow ... which was not feasible for me because I work, therefore, the expiration date of the service was over, calling (it was still 11 days until the end) I was told that the next month's deadline was accurate, the smoke in the room :) (Original) Stanowczo nie polecam !!!!!!!!!!! :) Zakupiłem usługę higienizacja 3w1 w Medicover Stomatologia , usługa kosztowała ok.120-160 zł , i co jest najbardziej zabawne w całej histori - zakupiona usługa miała czas realizacji 3 miesiące , termin ubiegł a ja straciłem tę pieniądze bowiem usługa nie została zrealizowana w czasie ... dlaczego ? , kilkukrotnie dzwoniłem na podany numer , i uzyskiwałem odpowiedzi , nie mamy terminów ,następnie ze stomatologia jest w remoncie - nieczynne , co prawda dzwonili panstwo z terminami i mowili ze wizyta np jutro o 9 ... co dla mnie nie było wykonalne poniewaz pracuje , zatem termin waznosci usługi minał , dzwoniac ( zostało jeszcze 11 dni do konca ) powiedziano mi ze najblizszy termin za dokladny miesiac , smech na sali :)

(Translated by Google) A tape-based approach to the client. Worse than NFZ. (Original) Taśmowe podejście do klienta. Gorzej jak NFZ.

Worst experience since a long time! If you can you should choose other physician. Terrible service and terrible persons working there.

(Translated by Google) Today's visit to the gynecologist at Medicover on Podgórska Street was a total disappointment. The doctor did not even offer a gynecological examination, although I said that I wanted to make a control visit, because the last one was done over a year ago. She wrote out a prescription for contraception. I asked the prescription (for Op. 6) to have an expiry date longer than 30 days, she clearly did not know what I was talking about. She stated that this is how she issues prescriptions always and for everyone, because that's how she has it in the system. Of course, the pharmacy found that the prescription is only valid for 30 days. The pharmacist confirmed that the doctor should indicate the expiry date. It was my first visit to a Medicover facility. Unfortunately, negative. I hope that not all physicians have such little involvement in their work. (Original) Dzisiejsza wizyta u ginekologa w Medicover na Podgórskiej była totalnym rozczarowaniem. Lekarka nie zaproponowała nawet badania ginekologicznego, mimo że powiedziałam że chciałam zrobić wizytę kontrolną, bo ostatnia była robiona ponad rok temu. Wypisała receptę na antykoncepcję. Poprosiłam aby recepta (na 6 op.) miała dłuższą datę ważności niż 30 dni, wyraźnie nie wiedziała o czym mówię. Stwierdziła, że ona tak wystawia recepty zawsze i dla wszystkich bo tak ma w systemie. Oczywiście w aptece okazało się że recepta jest ważna tylko 30 dni. Farmaceuta potwierdziła że to lekarz powinien wskazać datę ważności. To była moja pierwsza wizyta w placówce Medicover. Niestety negatywna. Mam nadzieję, że nie wszyscy lekarze mają tak znikome zaangażowanie w swoją pracę.

(Translated by Google) The reception, despite previous arrangements with the doctor, does not provide him with information from the patient. A contact request has been sent five times. (Original) Recepcja, mimo wcześniejszych ustaleń z lekarzem, w ogole nie przekazuje mu informacji od pacjenta. Prośba o kontakt został wysłana pięciokrotnie.

It's a joke, not healthcare. No matter what is happening to you, blood tests not more often than once per 6 months.

I can't say anything about medical services there because I didn't yet get there, but their customer service hotline is the worse. It's already the third day I'm trying to make an appointment with a general practitioner. I spent more than 4 hours just trying to reach them. Their line is busy, service doesn't work, or the connection gets broken in the middle of the conversation. I reached them over Instagram and described the issue in detail; they just sent me some links and email addresses, didn't even apologize. They showed that they didn't care. I hope Medicover is aware of their issues and does something about it. It seems that Medicover intentionally makes an effort to get rid of their clients. It was such a mistake to get medical insurance from them.

From the front desk to their telephone service contact, these people are great at telling you how they are NOT able to help you. I regret I chose this health service provider. If you are unhappy with life, have poor customer service skills or simply hate talking to people, this is where they will hire you!

(Translated by Google) I do not recommend, Lord at the reception not willing to cooperate and help (Original) nie polecam, Panie na recepcji nie chetne do wspolpracy i pomocy

(Translated by Google) Reception defeat, lost their visit. (Original) Porażka recepcja,zgubili wizytę.

(Translated by Google) I do not recommend this facility, especially for future mothers. Immediately at the entrance, a lady dressed in elegant clothes greeted the patients - clearly not medical staff and had a face mask pulled on her chin. In no other Medicover facility have I met with such disregard for the current situation. As for the point of collection for pregnant women - unfortunately I could not donate blood (before 11am). First, I waited a long time, the office was empty, only the light was on - that there was a patient. After a long time I went to the usual point of collection, where I was sent back, because apparently some lady Kasia is after all. Finally I waited, the lady came back. She asked what I wanted, I explained that I had blood tests - she sent me to the usual collection point, because she would not get me today. In addition, I waited a long time for results from the doctor because the system did not work, which did not happen once. I must admit that for a pregnant woman being in the 3rd trimester, sitting an hour and a half in a medical facility with a running lady from the staff without a mask and other patients is a stress during a pandemic. Especially since he makes an appointment for a specific time and goes to a private medical facility to avoid such situations. (Original) Nie polecam tej placówki, zwłaszcza przyszłym mamom. Zaraz na wejściu witała pacjentów pani ubrana w eleganckie ubrania - wyraźnie nie personel medyczny i miała maseczkę ściągnięta na brodę. W żadnej innej placówce Medicover nie spotkałam się z takim lekceważeniem obecnej sytuacji. Co do punktu pobrania dla kobiet ciężarnych - niestety nie udało mi się oddać krew (przed 11 do południa). Najpierw bardzo długo czekałam, gabinet pusty, tylko było włączone światło - że jest pacjent. Po długim czasie udałam się do zwykłego punktu pobrań, gdzie odesłano mnie z powrotem, bo podobno jakaś pani Kasia przecież jest. W końcu się doczekałam, pani wróciła. Zapytała co chcę, wytłumaczyłam, że mam zlecone badania krwi - to mnie odesłała do zwykłego punktu pobrań, bo ona już dzisiaj nie weżnie mnie. Dodatkowo długo czekałam na wyniki od lekarza, ponieważ nie działał system, co nie zdarzyło się też 1 raz. Nie ukrywam, że dla ciężarnej będąc w 3 trymestrze siedzenie godzinę i pół w placówce medycznej z biegającą pani z personelu bez maseczki i innymi pacjentami jest w czasach pandemii dużym stresem. Zwłaszcza, że od tego umawia się na konkretną godzinę i jeździ do prywatnej placówki medycznej, żeby takich sytuacji unikać.

(Translated by Google) I am waiting for the test results for the third day despite assurances that they will be on the same day. Zero responsibility. I think it's time to say goodbye to Medicover. (Original) Na wyniki badan czekam trzeci dzien pomimo zapewnien, ze beda w tym samym dniu. Zero odpowiedzialnosci. Chyba czas sie juz pozegnac z Medicoverem.

If the National Health Fund system worked at least 1/100 as well as Medicover, it would be much better in this country. Research in 1 day. Everyone tries hard there. I don't understand people who complain in the comments that they have to wait a long time because of the delay (30 minutes). I guess they always received private treatment and were not in the public health service.

Approx

Worst customer service

(Translated by Google) I had an appointment with an orthopedist on Friday, September 18th. I am devastated by how badly I was treated as a client, which pays 185 PLN for the visit. I came to the reception desk, the Lady started checking and filling in the documents, and suddenly the doctor came with a grudge against the Lady from the reception desk. She shouted at her even though I was sitting next to her the whole time. In my opinion, such matters should be dealt with without the participation of third parties. Let's move on to the visit itself, I entered my office at the same time as I was registered for. The doctor, if you can call him that, all the time he looked as if he hadn't slept for 3 days, he spoke quietly, his eyes closed and he was indifferent. Without any good morning, without any welcome in my office, he asked what was wrong with me. I explained to the Lord what was wrong with me, he told me to lie down, he moved his knee a few times asking if it hurt, with some movements I felt a lot of pain, so I thought there would be no problem with the diagnosis. After the "examination" was over, he told me that maybe this pain is only my imagination and it is possible that I have to do an MRI by issuing a referral, telling me that I can do it for PLN 800. I thought I would get directions for this time so I might get a knee brace, whatever. The Lord thanked me and asked me to leave my office. By buying a visit privately, paying money, taking time off from work, I thought that I would be treated better than an unpleasant 10-minute visit where only my knee was moved in a few directions. I'll never show up again. I try to never write negative reviews as anyone can have a bad day but here I was really disappointed. (Original) Miałem wizytę w piątek 18.09 u ortopedy. Jestem aż zdruzgotany tym jak źle zostałem potraktowany jako klient co płaci 185zł za wizytę. Przyszedłem do recepcji, Pani zaczęła sprawdzać i wypełniać dokumenty i nagle przyszła Pani lekarka z pretensjami do Pani z recepcji. Krzyczała do niej, chociaż siedziałem cały czas obok. Według mnie powinno się takie sprawy załatwiać bez udziału osób trzecich. Przejdźmy do samej wizyty, równo z godziną, na którą byłem zapisany wszedłem do gabinetu. Pan lekarz jeżeli w ogóle można go tak nazwać, cały czas wyglądał jakby nie spał z 3 dni, mówił cicho, oczy mu się zamykały i był obojętny. Bez dzień dobry, bez jakiegokolwiek ugoszczenia mnie w gabinecie zapytał się co mi dolega. Wyjaśniłem Panu co mi jest, ten kazał się położyć, poruszał parę razy kolanem pytając się czy boli, przy niektórych ruchach odczuwałem duży ból, więc myślałem, że nie będzie problemu z diagnozą. Po skończonym "badaniu" oznajmił mi, że może ten ból to tylko mi się wydaje i możliwe, że muszę zrobić rezonans wystawiając skierowanie mówiąc mi, że mogę u nich zrobić za 800zł. Myślałem, że dostanę na ten czas wskazówki, żeby może zakupić usztywniacz na kolano, cokolwiek. Pan mi podziękował i wyprosił z gabinetu. Kupując wizytę prywatnie, płacąc pieniądze, biorąc wolne w pracy myślałem, że zostanę lepiej potraktowany niż niemiła 10minutowa wizyta, gdzie tylko zostało poruszane moje kolano w parę stron. Nigdy się już nie pojawię. Staram się nie pisać nigdy negatywnych opinii, ponieważ każdy może mieć gorszy dzień, ale tutaj naprawdę się zawiodłem.

Tragedy. No specialists with any medical knowledge. Slow reception. Waste of time and money.

(Translated by Google) Delays, delays and again - delays. I come for a visit at 9.20 am - at 9.30 am the Lord waiting in front of me comes in. Customers knocking on the door asking for a test they wait for weeks. Already the NFZ works better, amazing. People quit their jobs earlier in order to arrive for an appointment, because, of course, Medicover gives a "penalty" for the late arrival of a patient in the form of not being able to make an appointment later, and what about the consequences for doctors for hours of delay? (Original) Opoznienia, opoznienia i jeszcze raz - opoznienia. Przyjezdzam na wizyte o 9.20 - o 9.30 wchodzi Pan czekajacy przede mna. Klienci pukajacy w drzwi upominajacy sie o wykonanie badania na ktore czeka sie tygodniami. Juz NFZ funkcjonuje lepiej, zadziwiajace. Ludzie zwalniaja sie wczesniej z pracy zeby dojechac na wizyte, bo oczywiscie Medicover za spoznienie sie pacjenta daje "kare" w postaci braku mozliwosci umowienia sie na wizyte pozniej, a co z konsekwencjami dla lekarzy za trwajace godzinami opoznienia?

If you are considering Medicover, please keep in mind that you will be left for endless minutes on the phone to get any assistance, and when you are about to be done, someone might disconnect your call for no reason. This has happened to me several times.

After booking online, showed up at the spot and was told that there had been an error on their end and my appointment was cancelled. Would not recommend.

Worst private healthcare provider. Everything is quite OK when it comes to issuing prescriptions and sick leaves, but when it comes to diagnosis and treatment based on the diagnosis - it's a disaster. They don't have enough doctors, they rely on teleconsultations. The waiting time to see any specialist is at least a month, if it is possible to book such an appointment at all. And all this with the upgraded package to the premium version. Only comment: please check the application. In my opinion, this is a scandalous approach, especially when it comes to health. Ps. I have been writing this comment sitting outside the office for 45 minutes. Has anyone reported the delay? Well, of course not.

(Translated by Google) Chaos at the reception desk, their phones made a mistake, they registered me wrong, I spent 40 minutes waiting in front of the wrong office and explaining the situation. It happens, but in the end it would be worth apologizing. : / (Original) Chaos na recepcji, pomyliły im się telefony, źle mnie zarejestrowali, z 40 min spędziłem na czekaniu pod złym gabinetem i wyjaśnianiu sytuacji. Zdarza się, ale na koniec warto byłoby przeprosić. :/

(Translated by Google) Steer clear !!! As much as I have experienced complications with this institution, I do not wish anyone to ask for 3 weeks to prescribe a badly written prescription by a doctor is a mockery !! Even talking to Ms. Manager did nothing. I honestly DO NOT RECOMMEND! (Original) Omijać szerokim łukiem!!! Tyle ile komplikacji przeszłam z tą placówką nikomu nie życzę, żeby się prosić przez 3 tygodnie o przepisanie źle wypisanej recepty przez lekarza to kpina!! Nawet rozmowa z Panią Menadżer nic nie dała. SZCZERZE NIE POLECAM!

(Translated by Google) It was my first time at Medicover in Podgórska Street to do some research. Taking blood turned out to be a nightmare! The collecting lady stuck into the veins of both hands. Both had pierced. 5 days after the examination, the bruises only get bigger, the hand hurts. I paid over PLN 250 for the test, and the results, although they are already in the system, will be sent to me by e-mail from 3 to 7 days. scandal (Original) W Medicover przy Podgórskiej byłam pierwszy raz, zrobić badania. Pobieranie krwi okazało się koszmarem! Pani pobierająca wbiła się w żyły obu rąk. Obie przebiła. 5 dzień po badaniu sińce stają się tylko większe, ręka boli. Za badanie zapłaciłam ponad 250 zł, a wyniki choć już są w systemie do mnie na maila trafią od 3 do 7 dni. skandal

(Translated by Google) Today I was with my daughter for an appointment with an optometrist. As a result of misinformation because the receptionist directed us only to the office. We waited 20 minutes for admission and were informed by doctors that we were late and would not be accepted. I am very dissatisfied with the service because the date was canceled and I had to travel with my daughter over 30 km to the facility for this visit. I do not recommend. (Original) Dzisiaj byłem z córką na umówiona wizytę u optometrysty. W wyniku niedoinformowania gdyż recepcjonistka po kierowała nas tylko pod gabinet. Czekaliśmy 20 min na przyjęcie po czym zostaliśmy poinformowani przez lekarze ze jesteśmy spóźnieni i nas nie przyjmą. Jestem bardzo niezadowolony z obsługi gdyż termin został mi odwołany a ja musiałem dojechać z córką ponad 30 km do placówki na ta wizytę. Nie polecam.

(Translated by Google) The worst Medicover center in Krakow for years. Even though I live next door, I prefer to go to another center where I can sort things out faster anyway. It is clearly mismanaged. Every time I'm there there is a problem with the reception or someone is arguing with the staff. More than once, I have seen doctors have to correct the front desk staff. The staff probably took it as a standard way of working. (Original) Od lat najgorsze centrum Medicover w Krakowie. Mimo, że mieszkam obok wolę jechać do innego centrum gdzie i tak szybciej załatwię sprawę. Widać, że jest źle zarządzane. Za każdym razem jak tam jestem jest jakiś problem na recepcji, lub ktoś kłóci się z obsługą. Nieraz widziałem jak lekarze musieli poprawiać osoby z recepcji. Obsługa chyba przyjęła to za standardowy sposób pracy.

Paid in zl, transaction was canceled in usd with 7% comission, cancelation reason - wrong appoitment scheduled.

Always kind and reasonable service, good specialists in general, well-organized structure and clean environment.

In Medicover on Borzbrzyńskiego 37 I paid for my vaccines 410 PLN, my girlfriend for the same vaccines paid here 900 PLN. Not recommend.

Good location, big underground parking

There is no problem with this center, good and less good doctors walk around. It can be very busy at times (especially in the weekend) To have your blood taken, for whatever reason, can take up to one hour (waiting). The radiology department however needs people that know how to work with computers better, especially burning XRay pictures on to CD's (which they give to clients, vthis ery handy by the way). I went ther to have pictures taken on 12/05, they gave me a CD, my neurologue could see them (on his internal system) but when I got home the CD was empty, so it was not burned onto the cd. The radiologist probably just dragged the files to the disc (which creates a temporary file). To actualy burn the files on the CD you still have to click 'BURN TO CD', the lady probably forgot to do this. Today 24/05 I went again to ask for a correct copy because I need to show the pictures for an MRI scan on Tuesday, they did without questioning (very correctly ppologized) and said everything should be ok now (I trusted them BUT again when I came home, the CD was empty!! Annoying, because this is unprofessional, time consuming, and in my case extremely painful to have to go there again (severe pabckpain) and wait for all this again. Aside from this center, which besides these 'small but annoying problems is fine' Medicover in generral hasa a problem with it's contact center / help desk. It seems they hire unexperienced / untrained 'I do this just for the money" young girl with no interest or knowledge of what they are doing. Last week I called them to ask if I could see my neorologist to request an extention of my L4, previously I had asked him online about it but no reply so I decided to call. I told the center that I did not want an appoiment (because I had seen him on the 12th and have a new appointment on the 26th, I only needed him to fil lin and give me a new L4 form for 2 more weeks. They said they would call him to ask him and call me back. They called me back saying the doctor had no time and they made me a new appointment with another doctor. 3 hours later my own neurologist replied online that he could see me before noon (this means he did have time and they probabely didn't even call him). Also today I called the center to ask about a new copy of this Xray CD to pick it up today or Monday and the girl simply said "I can't call the center today it's closed" stupid because I just told her I was there TODAY and it is open until 14:00 PM 'oh yes yes, Im sorry my mistake' so the girls from this contact center are often unexperienced / unknowledgable or simpley too uninteligent/uninterested to do this work which, which is important work, they are dealing with real people with health problems whom you have to have a client / customer relationship with, they lack in this. Too bad because most doctors I've met are very capable, professional and helpful up to their etxtent of kowledge in their field. Long story y but that's it. If id have to rate Medicover Podgorska based on my experience: Doctors 9 (always helpful) Receptionests 8 (some are often in bad mood) Center helpdesk 6 Average: 7.6

(Translated by Google) e-visits / chat today: from 12:50 I am waiting for my chance, it's 16:10 - the website still says that 15 minutes .. bravo Medicover yes you will surely sell more subscriptions! (Original) e-wizyty /chat dzisiaj: od 12:50 czekam na swoją szansę, jest godz 16:10 - strona nadal podaje że 15 min.. brawo Medicover tak na pewno sprzedacie więcej abonamentów !

(Translated by Google) Already at home after surgery. Big congratulations to the medicover hospital for building a high level of intimacy in the facility. Women who are serious after typically female treatments feel very comfortable here. The atmosphere and contact with staff very friendly and open. Staff helpful at every stage before and after the procedure (Original) Już w domu po zabiegu. Duże gratulacje dla szpitala medicover za zbudowanie wysokiego poziomu intymności w placówce. Kobiety po poważnych zabiegach typowo kobiecych czują się tu bardzo komfortowo. Atmosfera i kontakt z personelem bardzo przyjazny i otwarty. Personel pomocny na każdym etapie przed i po zabiegu

(Translated by Google) My husband was here for blood tests for the first time. Unfortunately, despite the agreed time, he waited an hour for a blood test because there was such a line. Worse, however, is that the ladies from the reception did not have anything in the system and were so lazy with filling in his referral that unfortunately they had to wait so much. I do not recommend. We will definitely not come back here. (Original) Pierwszy raz mój mąż był tutaj na badaniach krwi. Niestety, mimo umowionej godziny, czekał godzinę na wykonanie badania krwi bo taka była kolejka. Gorsze jest jednak to że Panie z recepcji nic nie miały w systemie i tak się guzdrały z wypełnianiem jego skierowania że niestety przez nie musial tyle czekac. Nie polecam. Napewno już tutaj nie wrócimy.

(Translated by Google) Long delays, you have to wait a long time for the doctor to call and zero information, besides, I would ask the specialists at the dentist to be as diligent as possible to thoroughly disinfect all the tools after each patient, because here is the health of people ... (Original) Duże opóźnienia, trzeba długo czekać na wywołanie przez lekarza i zero informacji, poza tym prosiłbym, żeby specjaliści u dentysty przywiazywali jak największą staranność przy dokladnej dezynfekcji wszystkich narzędzi po kazdym pacjencie, bo tu o zdrowie ludzi chodzi...

(Translated by Google) Inability to collect the results online if you do not have a medicover subscription, there are such opportunities in the poorest facilities (Original) Brak możliwości odebrania wyników online jeśli nie ma się abonamentu w medicover, w najbiedniejszych placówkach są takie możliwości

Please promote the receptionist Aleksandra with black hair at the stomatologist section. Pure customer service and great help👍

10/10 experience. I came to Medicover as an uninsured backpacker from the US seeking a primary care physician. Couldn't get my phone to get through to their number, so I walked in on a Monday morning to schedule an appointment. The receptionists were very kind and helpful and all spoke great English. I was able to schedule an appointment for just a couple hours later. The doctor spoke great English, was very mindful of my symptoms, and provided great care. He wrote up a couple prescriptions for me, which the pharmacy next door had. I walked out feeling much more comfortable. Overall, the visit was very cheap out of pocket, especially by US standards -- I think 240 PLN plus 20 PLN for a streptococcus test.

Another visit to this place (at a different time) and the same problem. No place to park the car. In addition, the service/porter was very rude.

Nice services. Highly professional, polite and respectful staff.

I had an appointment with an ear nose and throat specialist, made the appointment a day before, only paid $100AUD as a tourist. Despite the doctor not speaking English, he gave excellent care. The receptionist came in to the room and translated. They went above and beyond to accommodate for me and help fix my ear problem.

A Wonderful service. I have recommended two of my friends to use Medicover.

Very good location, comfortable parking. Lot of doctors speak english.

(Translated by Google) In terms of service, it is probably the best Medicover facility in Krakow. (Original) Pod kątem obsługi to chyba najlepsza placówka Medicover w Krakowie.

(Translated by Google) And I assess this establishment very positively. Staff very kind and helpful. For this nice atmosphere and most importantly treat people as people and not a necessary evil as it often happens in the National Health Fund. (Original) A ja zaś bardzo pozytywnie oceniam tę placówkę. Personel bardzo miły i pomocny. Do tego miła atmosfera i co najważniejsze ludzi traktują jak ludzi a nie zło konieczne jak to bywa często w NFZ.

Good Medicover Center

Friendly customer service, nice atmosphere and very professional patient care

(Translated by Google) Nice and professional service. Unfortunately, it's expensive. (Original) Miła i fachowa obsługa . Niestety drogo.

(Translated by Google) I have to comment negatively on the change that is from August - to use the collection point, you must make an appointment for a specific time in advance. Everything would be ok if not for the fact that, despite the agreed time, you are waiting in line and the nurses are calling "in turn" because they do not have insight into what time the patient has the examination 😅 So it goes a little different. 🤷‍♂️🤷‍♂️ The whole situation is made up by the nurses - very nice and sympathetic so I forgot to wait :) (Original) Muszę skomentować negatywnie zmianę która jest od sierpnia - aby skorzystać z punktu pobrań należy wcześniej umówić się na wizytę na konkretna godzinę. Wszystko byłoby ok gdyby nie fakt iż mimo umówionej godziny czeka się w kolejce a pielęgniarki wołają „po kolei” bo nie maja wglądu o której dany pacjent ma badanie 😅 Wiec trochę się to rozjeżdża. 🤷‍♂️🤷‍♂️ Cała ta sytuacje nadrabiają Panie pielęgniarki - bardzo miłe i sympatyczne wiec zapomniałem o czekaniu :)

(Translated by Google) Registration is a drama. 25 minutes in line. I have never been able to confirm the visit electronically and you spend so much time in registration that I am always late for the visit, although I am much earlier. I have no objections to most doctors, mainly because of the correct treatment, although you have to ask and ask about everything, because they have an approach like the NHF. (Original) Rejestracja to jakiś dramat. 25 min w kolejce. Jeszcze nigdy nie udało mi się potwierdzić wizyty elektronicznie a w rejestracji spędza się tyle czasu, że zawsze spóźniam się na wizyte, chociaż jestem sporo wcześniej. Do większości lekarzy nie mam zastrzeżeń, głównie ze względu na trafne leczenie, pomimo że o wszystko trzeba dopytać i poprosić, bo podejście mają jak na NFZ.

(Translated by Google) I have very fond memories of this point in some aspects, the most important is the underground parking available for patients, unfortunately not many free spaces, so parking may be difficult. A well-marked road through the pharmacy, with the rest of the lady in front of the entrance who checks the temperature, directs you where to go. Unfortunately, there was a queue at the reception, and the patients did not keep to the agreed distances (fortunately, it is possible to confirm the visit yourself at the screen). In the back, the places were not marked as in other Medicover points, but people sat every second place, disinfectants and information boards everywhere. I didn't wait long to see the doctor, only two minutes after the agreed time. The doctor is very kind and professional help. When I wanted to register for another appointment, there was a line to the reception again, and it was not possible to make an appointment for another month right away, because there was no schedule, but the staff was very nice and explained everything. Overall, I am satisfied. (Original) Bardzo miło wspominam ten punkt w niektórych aspektach, najważniejsze jest podziemny parking dostępny dla pacjentów, niestety mało miejsc wolnych, więc mogą być trudności z zaparkowaniem. Dobrze oznaczona droga przez aptekę, z resztą pani przed wejściem która sprawdza temperaturę, kieruje gdzie trzeba iść. Przy recepcji była niestety kolejka, a pacjenci nie dotrzymywali ustalonych odległości (na szczęście jest możliwość potwierdzenia wizyty samodzielnie przy ekranie). W głębi miejsca nie były oznaczone jak w innych punktach Medicovera, ale ludzie i tak siedzieli co drugie miejsce, wszędzie dostępne środki do dezynfekcji i tablice informacyjne. Do lekarza nie czekałam długo, tylko dwie minuty po umówionej godzinie. Pani doktor bardzo miła i fachowa pomoc. Kiedy chciałam się zarejestrować na kolejną wizytę, znowu była kolejka do recepcji, i nie można było się od razu umówić na kolejny miesiąc, gdyż nie było grafiku, ale obsługa bardzo miła i wyjaśniła wszystko. Ogólnie jestem zadowolona.

(Translated by Google) Mass but good medical care. (Original) Masowa ale dobra opieka medyczna .

Great pharmacy, very big choice of drugs, near a foctor, very handy

(Translated by Google) Registration for a visit to the doctor has never been so effective. Ladies at the reception very helpful and patient, great organization of work, you can see that the center of the specialist's hand is watching over this center. I definitely recommend it. (Original) Rejestracja na wizytę do lekarza jeszcze nigdy nie była tak sprawna. Panie na recepcji bardzo pomocne i cierpliwe, świetna organizacja pracy, widać że czuwa nad tym centrum ręka specjalisty. Zdecydowanie polecam.

Today I've been late for a few mins (I know it's my fault.. but still). So I wasn't able to confirm my visit as soon as I arrived and hadto wait in a queue for receptionist. Needless to say, that doctor canelled my wisit before I got to receptionist. It is dissapointibg. So it is ok, when patient waits for approx 10-20mins for a doctor and not ok when patient is late for a few mins. I see some room for improvement here)

Hi All, I had a visit 9.10 to the dentist (Pilecki Lukasz) and I'm completely satisfied. Thank you Lukasz for your care and good treatment. Regards.

They don’t do vaccination here

Use to be our go to place,great staff and found quite a few good doctor's too.

(Translated by Google) I have good experiences with this clinic. Polite staff, short lines, very neat and modern interior. There was always a free space in the parking lot (underground) (Original) Mam dobre doświadczenia związane z tą przychodnią. Uprzejmy personel, krótkie kolejki, bardzo zadbane i nowoczesne wnętrze. Na parkingu zawsze było wolne miejsce (podziemny)

made an appointment by phone, came early. however, the reception did not find the card in the system. the passport and pesel did not help. instead of creating a new account and visiting a doctor - spent 30 minutes looking for a record that somehow went missing. strictly not recommended :(

Just been today to the podgorska branch today. The young, blonde receptionist and Dr Ewa are amazing! I don't speak Polish and made a mistake with my appointment, but they both helped greatly. Thank you both very much! 🥰

I was at the dentist there I'll tell you how it was: A tube, an implant, another matter, Medicover gives advice... At the reception, Mrs. Ola, he has a heart of gold. Even if the matter is difficult, she will always give advice. He'll check something on the computer, click click once or twice, you won't even notice and you already have an action plan :) And Mr. Doctor or Ms. makes bubbles that sparkle, the wallet is thinner, but that's okay, Well, you have something to bite again ;) Do I recommend it? A relative matter, My jaw is happy, and with you I don't know, go and try it yourself :) Best regards, satisfied patient Andrzej M.

Great service at the reception, thank you Mrs. Patrycja!!!