I bought a luxury watch that had a pair in the case. The repair costs are my responsibility despite the warranty. All watches in showrooms have open crowns. It's a pity that I noticed it after the fact, because I would never have bought a watch there. It was the first and last purchase.

Unfortunately, I have only negative experiences with this company. In salons, the staff ignore me and approach customers who look wealthy. Shortening and connecting a jewelry bracelet if it breaks costs PLN 90, even if we theoretically have a warranty. I had to wait 3 weeks for the bracelet to be shortened, and 3 weeks to be connected when it was broken. I was charged 2x PLN 90 for both services separately. I do not recommend.

ONLINE STORE WHICH HAS SERVICE AT LEVEL -1. THE FIRST STORE IN MY LIFE THAT DOESN'T WANT TO SELL.

And of course I don't recommend it!!!!!! It's sad to say that a company like Rolex tolerates this type of behavior. None of the photos of the watches open, you can't see what they look like in reality, it's a failure, the distribution of such a company should be taken away, there are many companies in Poland more reliable than Kruk, e.g. Apart, I do not recommend it and I do not greet it, which is a pity because I want to buy a watch of this brand in the most expensive configuration, but unfortunately I will choose another company and definitely better than Rolex

Nie polecam. Na linii nie mila, opryskliwa Pani z meskim glosem. Nie weryfikuja spraw , calkowita amatorka

(Translated by Google) Very long online order fulfillment time (Original) Bardzo długi czas realizacji zamówienia online

Fatalna obsługa sklepu internetowego. Podejście do klienta jak w ZUSie lat 90’. Szczerze współczuję!

I absolutely do not recommend it. The prices of the products are very high and not necessarily so. You can forget about repairs or complaints. I was offered a repair of the leather bracelet, after two years of careful use, by shortening it by 1.5 cm for PLN 70. Read "for PLN 70 I will completely ruin your bracelet." This is how you mock the customer.