(Translated by Google) Unfortunately, the store is an eternal mess. Getting to the department of clothes for small children size 50-86 with a pram is bordering on a miracle. Mega narrow alleys, on which there are always extra hangers or boxes and an eternal mess with socks ... To find someone who is kind to service is bordering on a miracle. The store should give up the part of the assortment for the space in the store and, above all, the order, which is very lacking (Original) Niestety w sklepie panuje wieczny bałagan. Dostanie się na dział ubrań dla małych dzieci rozmiar 50-86 wraz z wózkiem dziecięcym graniczy z cudem. Mega wąskie alejki, na których wiecznie stoją dodatkowe wieszaki czy pudła i wieczny bajzel przy skarpetkach.. Trafić na kogoś miłego z obsługi graniczy z cudem. Sklep powinien zrezygnować z części asortymentu na rzecz przestrzeni w sklepie i przede wszystkim porządku, którego bardzo brakuje

I have a different experience here at the Bronowice shopping mall, I visit it very often and I have never encountered unpleasant service, which I am very happy about and I like coming there and receiving online orders. In addition, a great approach for pregnant women. Ladies and gentlemen, pay attention to priority at the checkout. Assortment, there is a lot of it and there is plenty to choose from, but it's a mess? Well, unfortunately, I have encountered it many times that children visiting the store make a mess, and that's ok, but why do the parents of these children allow it?

Obsługa klienta na najwyższym poziomie. Panie sprzedawczynie są bardzo uprzejme, chętnie doradzały podczas zakupu zabawki dla dziecka. Szybka obsługa.

This is the worst-serviced Smyk in southern Poland. If you have too much time and like to wait in lines, go to this store. The saleswomen are as free as flies, and if someone has a return or an online order, it becomes a huge problem - all the saleswomen are involved and people stand in line for half an hour or even longer. The incompetence is astonishing. Good advice ; If you want to buy something in Smyk, go to any other one - you will save time and nerves.

(Translated by Google) I like the store as a shop or assortment but I do not recommend the service point. Zero help, constantly switching customers from place to place because they put the goods and a total mess on the shelves .. And the manager misleads customers when it comes to deliveries from the online store .. because he wants to sell more expensive from the state of the store ... 5 days maybe in December this trwa😉 (Original) Lubię sklep jako sklep czyli asortyment ale nie polecam punktu pod kątem obsługi . Zero pomocy, ciągłe przestawianie klientów z miejsca na miejsce bo wykładają towar i totalny bałagan na półkach.. A kierownik wprowadza klientów w błąd jeśli chodzi o dostawy ze sklepu internetowego.. bo chce sprzedać drożej ze stanu sklepu..5dni to może w grudniu to trwa😉

(Translated by Google) A large selection of toys and children's clothes. However, in general, it is one of the smaller stores of this chain. There is no point in looking for baby cots, prams, car seats or larger toys. In the sale season, not enough service, huge queues to the cash registers which 2 ladies cannot cope with. Everything in stock, hard to find. (Original) Duży wybór zabawek i ubranek dziecięcych. Natomiast ogólnie to jeden z mniejszych sklepów tej sieci. Na próżno tu szukać łóżeczek dziecięcych, wózków, fotelików czy większych zabawek. W sezonie wyprzedaży za mało obsługi, ogromne kolejki do kas z którymi 2 panie nie dają sobie rady. Wszystko na kupie, ciężko cokolwiek znaleźć.

Цена на ценнике не соответствует действительности. Пластилин стоил 11.99 злотых, с карты списали на злотый больше и чек выдали на сумму 12.99, на мое замечание развели руками. Я очень спешила, не было времени требовать возврат(хотелось сделать принципиально, нельзя так обманывать людей). Мелочь, но не приятно.

I wanted to buy a backpack. The sign on the shelf says that the backpack costs PLN 129 with a Smyk card. At the checkout it turned out to be 200. On the website it was 150.

I don't know who is responsible for security in this store, but this gentleman from Justus seems to be exceeding his competences. A boor and a simpleton, he snatched a toy from a child, shouted and lectured because everyone steals. It was sad, but people usually judge others by their own standards. If you don't like children, change your job. When it comes to the store and service, I have no objections, quite the opposite. We are regular customers, but today we finished shopping in another store. We had to take our younger granddaughter home, the child was very traumatized by the incident, she didn't want to go into any store, we couldn't calm her down for several hours.

10 people in the queue, 1 lady at the cash register with a smirk on her face, scanning the goods like a fly in tar... waking up, it's Santa Claus season!

My child likes this store, but I don't like it anymore. Work on customer service and staff training to make shopping more pleasant, because you often leave a lot of money here, and it would be nice to shop without unnecessary nerves.

They bought a children's piano for 140 zlotys. At home, they noticed that 1 key was falling. They came and changed it to something else. At the cash desk, the girls do not check for fitness! Do not insert batteries. After arriving home, they checked and realized that the speaker was not working. And the second hisses. I'm sorry, but this is not normal. There was no third piano in the store. There is nothing to exchange it for. Employees need to check the goods you sell! Because when you ask about it, they stand and just look at you without understanding why? I am not going to go to the store for the third time. It takes time. In other stores, this piano costs PLN 75. Also, I can't advise the store about toys. They are transported incorrectly, so they all break.

The worst Smyk I've ever been to. The store employees are unable to help. I needed the pants right away, so first, before arriving, I called the hotline and they told me that there were 3 pieces in this store. And at the checkout in the store, the lady said that they actually had 3 pieces, but they couldn't sell them to me because they were in stock, and even you didn't know. I don't know if I'll be able to find them tomorrow... I just lost time.

Złodzieje! trzymają kasę od ponad tygodnia i nie wysyłają zamówienia. Pani na infolinii w kółko mówi "ja nic nie mogę zrobić"

I agree with previous opinions. The service is absolutely perfect, it wasn't like that before. Zero good morning, please, thank you and sorry for the mistakes made by the lady at the cash register. It's a pity, because the store is quite nice.

(Translated by Google) Prices are different products good. Good quality. I recommend (Original) Ceny są różne produkty dobre. Dobre jakościowo. Polecam

I called customer service, the person I talked to spoke perfect english but she tells me that the help line is only in Polish. What a shame.... When you take my "foreign" money, you don't care if I speak Polish or not.

(Translated by Google) The gentleman from security, Justus, is not only a bully, but there is also ongoing sanitary segregation It's a pity you are taking part in this. #StopSegregacjiSanitarnej (Original) Pan z ochrony Justus nie dość, że gbur to jeszcze jest prowadzona segregacja sanitarna Żal, że bierzecie w tym udział. #StopSegregacjiSanitarnej

(Translated by Google) The quality of after-sales service "on-line" is, unfortunately, a disadvantage. It is more important for employees to label things than to handle the cash register. At your kind request, such a whiff that you don't want to go back there. (Original) Jakość obsługi po okresie sprzedaży "on line" niestety na minus. Ważniejsze dla pracownicy jest metkowanie rzeczy niz obsluga kasy. Na uprzejmą prośbe taki foch że odechciewa sie tam wracać.

(Translated by Google) Nice shop I shop there often because I live nearby I am happy a large selection nice atmosphere obliging service many promotions especially attractive clothing sales I recommend. (Original) Fajny sklep robię tam często zakupy z racji że mieszkam niedaleko jestem zadowolona duży wybór fajna atmosfera uczynna obsługa wiele promocji szczególnie atrakcyjne wyprzedaże odzieży polecam.

(Translated by Google) I recommend with a clear conscience, recently after opening stores nice clothing promotions, calm atmosphere, helpful ladies :-) (Original) Polecam z czystym sumieniem ostatnio po otwarciu sklepów fajne promocje na odzież, spokojna atmosfera ,pomocne panie :-)

(Translated by Google) I recommend, I was surprised that despite the small number of sellers, someone expertly helped me and dispelled my doubts, and this is not such a big plus !!!! (Original) Polecam byłem zaskoczony że mimo małej ilości sprzedawców ktoś mi fachowo pomógł i rozwiał moje wątpliwości a nie jest to takie oczywiste duży plus!!!!

(Translated by Google) Nice store I recommend !! friendly service you can always count on help, maybe a little tight especially for a person in a wheelchair. (Original) Fajny sklep polecam !! miła obsługa zawsze można liczyć na pomoc ,może trochę ciasny szczególnie dla osoby na wózku.

(Translated by Google) I do not recommend it, I feel cheated, I bought a porcelain mug for a child on promotion, the mug turned out to be chipped and the defect was skillfully hidden under the price sticker, unfortunately the sharp edge completely eliminates it from use by the child. I believe that such practices are a fraud and are not worthy of the SMYK brand, most likely for a few zlotys you have lost a customer who has a small child and for the next 10 years I will be buying toys, clothes or other children's goods, but not in your store ... I advise you to think whether such a policy of concealing defects is profitable in the long run. Editing on SMYK's answer: it's not about a complaint or about PLN 5, but about the fact that you are selling a defective product on purpose ... instead of the copy / paste rule, usually 'sorry for the problem, please contact us' would sound better ... (Original) Nie polecam, czuję się oszukany, kupiłem na promocji kubek porcelanowy dla dziecka, kubek okazał się uszczerbiony a defekt został zręcznie ukryty pod naklejką z ceną, niestety ostra krawędź całkowicie eliminuje go z użytku przez dziecko. Uważam, że takie praktyki to oszustko i nie są godne marki SMYK, najprawdopodoniej dla kilku złotych straciliście klienta który ma małe dziecko i przez najbliższe 10 lat bedzię kupował zabawki, ubranka czy inne artykuły dziecięce, ale nie w waszym sklepie... radzę przemyśleć czy taka polityka zatajania wad jest opłacalna na dłuższą mete. Edycja na odpowiedz SMYK: nie chodzi o reklamację ani o 5zł tylko o fakt, że celowo sprzedajecie wadliwy towar... zamiast regułki kopiuj/wklej zwykle 'przepraszamy za problem, zapraszamy do kontaku' brzmiałoby lepiej...

Out of three cash registers, one was open, I waited 0.5 hour in a queue that stretched throughout the entire store.