Jollibee and it’s food is always great, no doubt at all. However, service at KB Sentral can be improved. I am not sure if it is a lack of efficiency or manpower, but the waiting time can sometimes defeat it’s whole idea of “fast food”. Usually only one or two counters open, but the que can be backed up all the way to Pastamania. Expect to spend at least 30-60mins waiting during peak hours. Also, there is an “advanced order” number for you to call for take-away. I’d say my luck of getting it answered is only 10% - most times, it just gets ignored. Hoping to see some improvements.

Delivery service getting worst

The Filipino McDonald’s of Southeast Asia. The food is delicious.

Well,one of few fast-food resto here once in a month is not bad and the crew was always smiling:)

Friendly staff, clean place and fast service.

Very good in counter srvice and all the food are very very satisfied...

The food was delicious and halal foods ready to enjoy it..🤗

The burger is simple but tasted delicious.

I liked their spicy chicken burger. On par with Mcspicy chicken but less oily and I had it twice in my trip.

Simple yet delicious as always. 🥰

The food from Jollibee is always great, no doubt about that, in fact, it's so popular it's always jam-packed during peak hours. The queue can be quite daunting so I agree with Amir's review, service could be improved. Whenever I see a long queue, I'd just order them online so I don't have to wait in line but when I come back later to pick-up my order, I still have to wait in line to pay for my meal, they do not have a pick-up counter or specific instructions for pick-up. Once, I tried to stand in front of an empty counter to try to get the attention of the staff to ask about my order but everyone just ignored me so I have no choice but to get back in line.

Great food at affordable prices

chicken 🤟

Jollibee food is tasty...sedap...nyaman and the best thing is...Its affordable for all level of people!...Unlike other places that charge mahal only the fried chicken but Jollibee comes with a full set of fried chix..nasi..gravy..and drinks with just a small price that evryone can afford...Jollibee...thank you so much for the affordable price and the great service team!....👍👍👍👍👍😘😍

Made an order.. takes 3 hours to arrive. Understaff? Note to self, don't do delivery, they can take anywhere from 45mins to 4 hours. Update, they call me backed saying they forgot my order, wish it was a free order..

Very slow service, and the cashier keeps making mistakes. We asked for takeaway, they forgot some of our orders, they didn't even give us napkins or even spoons and forks.