Honestly, didn’t expect much because the hotel was cheap and can understand that it isn’t a luxury hotel. However, two stars given because even though we stayed at the “new” area, it still looked pretty run down. Also, although we selected a non-smoking floor, the smell of smoke was evident in the hallways and even in the room at times.

Would not recommend First World Hotel for people travelling at all. The room we are staying in is a basic room with little to no amenities. The room is very small. Unlike other hotels, no tooth brush or tooth paste offered. Only a shower cap. The towels are also very cheap and thin. We are staying in the non smoking level and very disappointed to find that our room ranks of cigarettes as soon as we walked in. Saw many cigarette buds outside the window sill also which we noticed when we opened the windows to air out the room. We presented to the lobby to speak to one of the hotel clerks and kindly asked if there was a different room available on the non smoking level. Sad to say there was nothing available. Stayed there for 2 nights. Aside from the location and the shops here, I would rather choose a different hotel to stay at and travel here for the activities instead. For a hotel that prides itself for being one of the biggest and most popular, they have really chose quantity over quality. What a waste of money.

Big hotel with lots of rooms. Located right in the middle, which makes going everywhere within Genting Highlands easily accessible in minutes. Room was not that big even though it is a suite, 4 people is just nice. Clean. Many lifts which is perfect for big hotel with tonnes guests going up and down. Foods are nice but price is abit steep. Overall experience is good, lots of activities for adults, children and even the very young ones. Recommend for family stay

Okay, the room is really small. I think they splited one big room into two smaller rooms so they can serve more guests. I can see and open door connect my room to the next room 😬 The room is quite old compared to the image they uploaded, the water took a while to be drained but the good thing is that it wasn't smelly . The locker, the fridge worked well, there are free clean water dispensers in the hall of each floor which is very great, better than giving just one bottle per guest a day What I don't like is the quality of the TV, it is hard to watch movies with such noises. Giving that they have 7000 rooms to take care of, they can't buy 7000 new TVs and throw the current 7000, which is a very big waste and harm the environment.

Nice hotel with great view. Very convenient as all the places are near to the hotel. If you love to be in a carnival atmosphere then this is the right place. Indoor theme park can be accessed from the hotel. The hotel is very well maintained so no worries on that, but bring your own toiletries though. Overall experience was great

The rooms are nothing but disappointing. They are dusty and stinky. Asked for an extra blanket front desk said they were understaffed and ran out of blanket. Offered a bedsheet instead. The water cooler provided is not even cold. So many other guest were smoking openly at the corridor in a non smoking level floor. Checking out is a nightmare as you can't even get onto the lift to go to the ground floor. It's always full. Even when it's full , the lift literally stopped at every level. It feels like a rock concert at the front office to check in or check out. The human traffic is a nightmare especially if you have little ones. Please avoid this hotel at all cost. Old and run down. The drop off area feels so unsafe with Taxi and cars constantly honking and blocking the area. The auxiliary police can't do much but just stare at the traffic 😳. Want to have a terrible experience in Genting ? This hotel is for you.

The hotel rooms in tower three was horrendous, it was a non smoking room however I found cigarette butts hidden under the table. The rooms were also not properly cleaned, my pillows smelt like oily hair and the shower temperature was crazy. A min it is icy cold the next boiling hot, the hair drying cuts power every 1min, it completely stops working and you have to wait for it to cool down before using again, it tool me 3 hours to dry my hair. Extremely bad experience, will never go back to tower three ever again!

The hotel prides itself as the world's largest hotel, but the room is tiny, the bathroom ceiling is moldy, the walls and floor are dusty, the windows let cold air in even when closed, no air conditioning, to turn off the main lamp, I have to turn off all the lamps, housekeeping only happens every 4 days, everything is crowded, especially the lift. I had to wait nearly 20 minutes just to get down to lobby. Every once in a while I hear some kind of alarm from a speaker in my room, it was very anxiety inducing. The only good thing about this hotel is that it's in the same complex as the shopping center

First World Hotel with a Third World customer service!!! [ 25 OCT ] Booked 3 rooms for our family vacation. Had difficulty checking in on self-help kiosk as my parents have recently renewed their passports. Hotel staffs gave confusing directions to different queues, before telling us to queue for Kiosk Check-In Assistant. I was eventually greeted by a female hotel staff. She took our passports, left them on the kiosk and told us to wait before walking away. We waited 10 minutes before realizing that she was actually chatting and laughing with other staffs at another check-in counter. I approached her and politely asked if she was still attending to us. She stared blankly at me, and told me not to disturb her while she was resting on a break!!! Anyhow, a hotel manager was later informed and helped us with the check-in. This entire episode had wasted our 1 and a half hour. [ 27 OCT ] Had a long and wet day at the outdoor theme park. We were returning to our room to freshen up before dinner. However, found that our hotel cards were deactivated; my wife and I were unable to access to our room (Tower 2, Room 7950). We returned to the hotel lobby and approached a female hotel staff at Kiosk Check-In Assistant for help. To our horror, this staff interrogated us why we were issued with 2 cards when the room was booked under 1 Genting member card. I patiently explained that we had provided our passports earlier and requested for 2 hotel cards during check-in. She repeated her question without clarifying her intention. This had dragged on for 15 min, before she was finally convinced to reactivate one card. Without giving any apologies or explanation for the inconvenience caused, the hotel staff rolled her eyes when she returned the card to me. What a horrible experience with First World Hotel!!! Really dampened our vacation mood!!!

Prompt check in process via kiosk and clean room. The room spacious in tower 2 with basic amenities and good room cleaning team. They are polite and did a great cleaning job. However a lot of unknown people offer room in the lobby. How these people can offer me room to stay? They can access to hotel system? Scary...

Just AVOID THIS HOTEL AT ALL COST! We booked a deluxe Y5 room. There was nothing deluxe about it, the room is meant for 3 but has barely enough space for 2. For. The reviews you can tell this hotels is in bad need of a renovation. The rooms are infested with bagworms on the walls and some even on the beds. The plugs are coming off. The toilet has mold all over the silicon, dusts on the headboard. The doors sounds like they are about to come off. The basins are dirty. Seriously just avoid booking here. The toilets in the mall is better than the room. And I am not joking. And if you want to check in early, you want a view you have to pay extra. The view is worth it go for it if you have already booked for this hotel.

Self-check-in is closed after a certain time. Counter check-in took almost 50mins. Super inflexible. They say we can only change room in the morning and only in the same tower. Given 2 single beds and smoking room, when we requested for nonsmoking room & 1 double bed. The lift is super damn slow. There's no staircase. Even though we stay on level 2 we had to wait v long for the lift

Self check-in is easy. There is someone there to assist if needed. Room can be better as 2 of their basin (one inside the toilet) was stuck and dirty. I like the way they put up a sticker at the room door mention room had sanitized. The design of the room is not suitable if going with friends as their bathroom is not fully covered, everything have to hang outside the door before shower (a bit embarrass). Toilet is separated. We are lucky to get a good view without paying extra.

Living proof that bigger isn’t necessarily better. The hotel likes to advertise that it’s the largest in the world (by room number) with over 7000 rooms, and rightly so… it’s earned those bragging rights. But what you don’t get told (understandably!) are the problems that come with a hotel of this size. Upon arrival, check-in was an absolute mess. There are self-service check-in kiosks with staff around to help which is supposed to speed things up, but there aren’t enough kiosks for the number of guests so you can end up queuing for quite some time. When we checked in, the first of our two rooms went quite smoothly, albeit with a RM5 charge for checking in 15 minutes early. But when we tried to check in our second room, we just got an error saying “no rooms available” and asking us to seek assistance. After queuing for what seemed like an eternity for a different assistant (apparently the one manning the kiosk could do nothing), we were told that it’s just that the room hadn’t been cleaned yet. That was despite it being a good 15 minutes at least past the check-in time. Why couldn’t the largest hotel in the world just give us a different room that was clean? Or at the very least, tell us that was the problem at the kiosk rather than making us queue another 20 minutes for someone else who couldn’t actually help us? Why is it that if we’re 15 minutes early, we have to pay RM5, but if our room isn’t ready for an hour after the check-in time, we don’t get at least a RM5 discount? After getting something to eat, when we came back to the kiosks (and queued for a good while again) we managed to finally get our second room key. As for the rooms themselves, they’re fine, mostly. As other reviewers have said, the rooms are small, but I don’t find that a problem for a cheap hotel like this. What I did find bizarre though, is that we had to fit the bedsheets ourselves… the clean sheets and towels were all just left in a bag on our (unmade) bed. I’ve stayed in a good number of budget hotels in my time and I have never had to make the bed myself… not even in a youth hostel. Bizarre. I also had a tear in one of my pillowcases and the pillows themselves were awful, so neither me nor my wife were able to get a good night’s sleep. There was no working extraction in our bathroom so everything was still wet in the morning after having a shower the night before. Other than that, the room was okay. It should be noted that there is no air conditioning, though the ceiling fan was cool enough for us. There’s also no toothpaste or toothbrushes (there is shower gel/shampoo), so make sure to bring your own or head to the nearby Watson’s to buy some before it closes.

Room is better than my expectation (can see improvements), maybe it's renovated. Room amenities are basic so do not expect much since we won't be spending time in the room, except to rest/sleep. Check in service is too slow, we spent half an hour queueing (perhaps can open more counters to speed up the process).

We love the mountain view. We booked 2 Y5 triple rooms. When we arrived around 1pm, a staff member helped us to check in. The check-in time is 3pm. So, for the early check-in, extra 5RM for each room. Mountain view, extra 5RM. Connecting room, 5RM. Everything you want, extra 5RM. To request the higher floor, we have to queue and ask the front desk. Another extra 5RM. The room was okay. Seperate toilet and the shower with the vanity in the middle. No AC, only fan, so it can be very hot to stay in the room on the hot day. But the view was amazing.

I am a frequent flyer. Staying in First World Hotel was the worst experience ever. I paid for rm345 for a room, was assigned with a very run down room at a smoking floor (nothing near the advertised picture). The room is smelly. the bathroom is moldy. My request of changing to twin beds non smoking room was declined with a lie (that no room available because all rooms fully booked out). I knew it was a lie because my brother booked a new room for me, right after the discussion (in front of the receptionist). I, later check-in to a non smoking floor twin bed (my exact request). I can't believe the SOP of the receptionist was telling lie. Unbelievable! I would not recommend transacting with dishonest business. In term of room, wall is thin. If you are a light sleeper, is not a good place.

Rooms and service are average. Although it was extremely busy, the setting and atmosphere are ideal if you like a carnival-like atmosphere. The hotel has an amazing view. The indoor theme park that can be accessed from the hotel has recently undergone renovations. Suitable rides for children of all ages. Adults can also have fun.

Had a 3D2N stay at First World Hotel (Tower 2). Great stay for me and my partner, both of us. We had a small room and it's enough for us. Its very convenient as eatery/restaurants and casino are just few distance away. The only concern I have is our room doesn't provide the toiletries. We brought our own so we didn't check with the staff. Overall, still satisfied. Will definitely visit again!

The check in queue is snake-long But its user friendly .Staffs were overwhelmed by many enquires but they were very efficient. Room is decent and clean for the price.Very basic but had no complains for 2 night stays..Good experience overall. Will stay there again. Not haunted of course and feels safe too.

My family booked a basic room for 3 nights, yes, just the ordinary room unlike the premium ones. The room is okay, but it's small. The bathroom is narrow and necessities aren't that complete, just some towels, soap dispenser that smelled like Dettol, not separated bottles of shampoo and shower gel. No water bottles, toothbrush, toothpaste or even hair comb provided, that sucks. But sometimes you can see the view outside, only if you're lucky you can see the mountains, and see everything clearly. Even worse, there is no option for no smoking room, if its available still, There is cigarette smoke. Better to open the windows to let the smoke out. There is no AC (Air conditioner) in the room, its just a fan on the ceiling. You can open the window for cold air from outside. Overall, this hotel is pretty good (basic room) if its just for a short stay. Booking a basic room is not recommended to book for long nights.

Average rooms and service. It was quite crowded too, but the location and ambience is too good if you enjoy a carnival mode. The view from the hotel is awesome . The indoor theme park accessible from the hotel is well renovated and maintained..Good rides options for all ages of kids. Adults can enjoy too..

As world largest hotel In the world. I'm not impressed by the cleanliness and amenities in the hotel. The room not clean and many broken things. We met few unfriendly staff and some quite rude. Specially the one that guiding people for desk check in counter. Location somehow very convenience. Not far from theme park and also walking distance to looking for food and shopping.

Location definitely good.. Handy that everything in genting u can enjoy from this hotel... But sadly rooms too small, not having mineral water bottles, not changing basic things like towels. Bathroom size so small that u cant keep toiletries and clothes, no hangers, no toothpaste, So dark in room, limited lighting.... Have to request reception staff few times for room service... Worst come worst, after paying we have to wait for 2 hours in morning to get self. Checked in kiosk..... Only one helper and at least more then 20 people are trying to check in by kiosk and struggling.. On counter only 2 staff were working physically... U have to carry all your luggage by yourself to rooms... All in shambles!!! Can't believe such low standards of service for such a big hotel! Be careful before booking.

I’ve booked the Y5 deluxe room on my recent stay. Room wise, it is really small, as expected from a 3* hotel. It provides 2 bath towels, a 3 in 1 shower and shampoo dispenser in the shower area. No other amenities are provided, but you can purchase it from the vending machine below. Conditions were also not the best. WiFi is provided with my room, but it is as good as nothing due to the very weak signals that you receive. Better off using your own data. The only good thing is the location where it is near SkyAvenue Complex.

First, don't expect too much from this hotel ok! I just curious about the largest hotel in the world within 7000++ rooms wow 😳 This budget hotel is really nice although the cheapest rooms are very small but clean 😁 The check-in system uses a machine so you don't have to queue for a long time.. I'll be back soon, very recommended for backpackers ^^

We get the 3 rooms at tower 2. Although booked 3 rooms but unable to get at same floor or connecting room. Remember to prebook to enjoy lowest rate. Room is clean and simple. The room service guy come in early in the morning around 8+ which made us shocked 😳

I would like to give my honest feedback. The receptionist provided really poor service. We used the Genting app to reserve three rooms. On 26/12/23, we queued and waited 30 minutes to get an early check-in around 10.36 -10.40 a.m. A female concierge assisted us in getting all three of our rooms on the same floor. One of the rooms is not yet available, therefore,we can return at 1:00 PM with the pink slip on which she had written some noted to get the room key from her without having to wait in the queue again. When my husband arrived at the receptionist at 1pm, he was informed by a male concierge that lady concierge was having lunch. He advised my husband to come back later since he couldn't give us the room key. I went back to ask the manager on duty when the lady concierge would return from her lunch, but despite listening to my question and reading the notes on the pink slip, the male manager responded in a very unprofessional and impolite manner, asking me to queue up again if I wanted to collect my room keys. My husband tried to explain to him that the lady concierge informed us we didn't need to requeue. However, the male manager intercepted my husband and insisted that we must line up and that this applies to all customers that left the Counter and he walked away! We were extremely discontented with the service provided by this male manager. Fortunately, one of the male supervisors (wearing spectacles) noticed us standing there, perplexed, and approached us to assist us with the key collection. * We requested for non smoking room but we were not given non smoking rooms. I would like an explanation from First World Hotel regarding the male manager on duty on December 26, 2023 at 1.05pm. As a hotel manager, how can he deliver such inadequate service to customers?

Great location, however rooms very very old and a bit dirty. Had lots of mosquitoes 🦟. In dire need of an upgrade. Lifts are extremely slow, as place got many rooms. Sometimes takes 10-15 minutes to get down on a crowded weekend. I wonder how clean the room and blankets truly are with over thousands of rooms. If you aren’t planning to spend much time in your room, and you are willing to compromise on space and cleanliness, then ok. Otherwise best to pay a bit more and book elsewhere.

The check-in was not well-managed and the self-check-in kiosk was very slow and lagged a lot. There were many counters but few people manning them, so the check-in there would have been very time-consuming as well. They also messed up the accomodations initially by giving us a single queen sized bed instead of two single beds as requested. Furthermore, we requested non smoking rooms on a non smoking floor but somehow managed to get smoking rooms on a smoking floor. Sometimes, the lifts to our room didn't work, and they are a little dirty/sticky. The room was a little dusty, the TV connection/quality was quite bad, there's no wi-fi in the room and even in the lobby the wi-fi doesn't actually work. Even though we had a room in the non-smoking floor, we could smell the smoke in our room and we saw cigarette remnants on the trash bin. The toilet was also pretty small and there is no privacy since the toilet didn't have a door. at one point they forgot to give us towels so we didn't have towels to use for showering, but it was late at night so we didn't bother calling room service. There was also nowhere to hang clothes in the showering area. The rooms are not sound-proof so we could hear the pipes when people shower. The fridge was also quite stinky so we couldn't really use it, even after we called room service for it. However, it really is quite convenient as the tourist attractions and shops/restaurants are all nearby. Also, the room service did give us a lot of tissue packs. And fortunately, the rooms were cheap when we bought them.

Could have been better. The services and sign boards could have been clearer for the people to understand. The security personnel do not know much about the location of different restaurants in the hotel . They don't know about the timings of the indoor games and cable car. The instructions should have been clear as there is a language problem. Wheel chair r Non chargable everywhere in the world , but Malaysia is the only place where it was changed. We had to pay RM60 for an hour in the hotel. It is inhuman.

Stayed here when I visited Genting, the room was okay, don’t expect it to be very new or clean. There are also no amenities so remember to bring your own toothbrush. However, the location is really really good. It’s located right in the center of the mall/amusement park so it’s really easy to access it. There are also shops on the ground level that are open till late so you can have supper there.

Hi Genting, i dun think we deserve this kind of service. Room didn't clean before we check in. Calling front desk for housekeeping service, waiting for 15min no one pick up. call few times to reach front desk, but attitude is not good, like rushing to set me off, understand staff is busy, but dun think this is a good reason for this kind of service. after 1hours waiting, room still not cleaning. thanks Genting, spoiled my day :)

No one pick up call for almost half a day since checked in early and paid for it for early check in Room cleaning services are bad 3days once for cleaning You need to dispose your rubbish at your own Room environment super dirty, with spider web , dust which is visibility No shower gel, some day no towel changing Room is not clean before we check in Call for service not avail Go counter a lady said not incharge for tower 3 ,I need to call but call no one pick up In the same level of hotel room house keeper doesn't entertaining your request House keeping extremely terrible Non smoking level but all around with heavy cigarettes smoke smell. Some guest even smoke while walking along the walkway of the hotel room Fan is not working well only max speed lower speed not working This is the 1st time I had the experience Before COVID the service is good

The room is small, only had ceiling fan rather than AC. Room appear tidy. Bathroom also small. Towel so thin. Overall room tidy but look spooky n old decor at the same time.

No toothbrush, shower cap, Have tisu shampoo, USB charge place Car park 2day rm38 Book standard room. Very basic room. Toilet, bathroom and sink are very old. No water bottles, just kettle. during check in and check out, through machine. The check-in time is 3pm. So, for the early check-in, extra 5RM for each room. Mountain view, extra 5RM. Connecting room, 5RM. Everything you want, extra 5RM. To request the higher floor, we have to queue and ask the front desk. Another extra 5RM.

There is plenty of parking but the parking lot needs some serious paint job immediately. The kiosk check in failed our check-in 3 rounds, when we tried to go to the reception, there's a guy blocking the entrance & kept asking u to go back to the kiosk. After a long and slow queue, the receptionist has very low level of customer service, crude remarks and unprofessional. The room is clean, concise, and clean. There is water dispenser on the corridor. But the corridor has a strong stale cigarette smell.

Very basic room. Room is very small but ok for 2 nights since you're not in room most of the time. Toilet, bathroom and sink are very old. No water bottles, just kettle. Be prepared for long queue during check in and check out, be it via kiosk or counter. Parking is RM12 per day.

Booked the rooms because the hotel I wanted has no available rooms. Convenience of the location is probably the only good thing about the hotel. It's near casino, cable car and lots of food. The automatic check-in kiosk is SUPER lag and user unfriendly. We managed to get a staff to help us with the kiosk instead of checking in via the counter itself because it will cost you $15 (ringgit) more per room + the long queue. No toiletries provided, only towels. The water dispenser has no hot water, I cannot even make my own coffee and cup noodles. The elevators are scary. Sometimes cannot close, sometimes it went back to the highest level halfway going down to level 1. I would strongly suggest spending slightly more for other better hotels.

The room are so big and very convenient place to stay. It is super easy to check in and out. I am very satisfied with the service provided here. It also very near to the attraction place to go with family and friends! The price are also affordable. Make sure plan your trip first before you go and have fun with your loved ones.

Nice hotel and very comfortable to stay. Its very convenient and all the entertainment are surrounding of it. Clear signature to everywhere you like. Great personality and friendly staffs there. The hotel rates is reasonable. The most important is the room is very clean.

Had a 3D2N stay at First World Hotel (Tower 2). Great stay for me and my partner, both of us. We had a small room and it's enough for us. Its very convenient as eatery/restaurants and casino are just few distance away. The only concern I have is our room doesn't provide the toiletries. We brought our own so we didn't check with the staff. Overall, still satisfied. Will definitely visit again!

Nice hotel with great view. Very convenient as all the places are near to the hotel. If you love to be in a carnival atmosphere then this is the right place. Indoor theme park can be accessed from the hotel. The hotel is very well maintained so no worries on that, but bring your own toiletries though. Overall experience was great

The room is spacious and super clean as it is the new building/tower. Easy access but a little bit far from the lobby. Our primary agenda is to enjoy our morning & evening walk while breathing the fresh chill air. Hibernate in the comfort room. Good view from mountain side rooms. Value for money and very close to the casino.

Compact room I can say. Just for normal hotel/ room to doze off, nothing fancy. Room is very very clean, well maintained. Towel is provided but toiletries you gotta bring along. The standard room I book only have fans but it’s already cold enough! Don’t expect to get any room if you plan to walk-in to book. It’s always fully booked! You gotta book in advance, best is few months ahead for a good rate.

I won’t recommend. No air con. It’s not cheap. The room is too tiny. Toilet & shower doors have no locks. Water dispenser is broken. Over crowded hotel. Generally quite clean. Self check in kiosks are too few. Queue is long. Lacking of staff. Waiting for lift sometimes is a nightmare. Bed is too short. Disappointed experience. It might be my last time here. Nothing good about this hotel except its own title having 7381 rooms the most rooms in the world . So what 😂😂😂

A no frills hotel. Generally clean and acceptable for a short stay. Toilet is a little cram and there is no wifi. The automatic check in and check out process is smooth and fast. Take not of peak periods where all 7000+ rooms are usually fully booked, you can’t even pay for the early check in.

Compact room I can say. Just for normal hotel/ room to doze off, nothing fancy. Room is very very clean, well maintained. Towel is provided but toiletries you gotta bring along. The standard room I book only have fans but it’s already cold enough

Booked the superior deluxe suite, meets the minimal requirement of a hotel. Compared to my last visit in August, the cleanliness is better this time around. Last time the hygiene was horrible, especially the toilet🤮🤮 but this time far far FAR better, so far everything seems clean. Also to my fellow vision four watchers, vision four is no longer available🤣 but I don't mind trading it for the hygiene.