1/5 Tihana M. 1 year ago on Google • 3 reviews
Had
very
unpleasant
situation
with
the
staff.
Lady
that
was
working
at
the
reception
was
rolling
her
eyes
at
us
when
we
asked
why
our
bill
was
50€
more
than
we
expected.
Apparently
if
you
use
their
towels
for
sauna
they
charge
you
extra
and
that
would
be
ok
if
the
other
staff
member
didn’t
told
us
otherwise.
We
specifically
asked
if
we
will
have
to
pay
more
and
he
said
no,
once
you
return
the
towels
at
the
end
of
your
time
in
spa
you
don’t
have
to
pay
extra
for
towels.
So
obviously
we
wanted
to
solve
the
issue
by
speaking
with
both
staff
members
and
solve
the
situation.
Nevertheless
the
lady
at
reception
did
not
want
to
call
the
other
staff
member,
was
rolling
eyes
at
us
and
ignoring
us
for
10
minutes.
At
the
end
we
gave
up
and
just
payed
the
amount.
It
was
not
really
about
the
money
but
it
was
really
rude
and
unprofessional,
unfortunately
we
will
never
go
back.
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