1/5 Matt Burt (. 4 months ago on Google
My
recent
experience
at
the
Golden
Bean
Hotel
has
been
incredibly
disappointing,
and
I
feel
compelled
to
share
my
feedback.
From
the
moment
we
arrived,
the
issues
began.
Our
room
wasn't
ready,
and
we
had
to
wait
an
extra
30
minutes
despite
our
reservation.
During
our
welcome
drink,
I
had
to
deal
with
a
bug
on
the
floor
–
not
exactly
the
kind
of
welcome
one
expects.
Adding
to
the
frustration,
we
were
charged
extra
for
our
2-month-old
infant,
a
fee
that
was
not
communicated
clearly
during
the
booking
process.
The
room
inconveniences
continued
with
a
malfunctioning
kettle
that
not
only
leaked
but
also
had
the
wrong
plug.
Despite
bringing
this
to
the
staff's
attention,
it
took
multiple
attempts
to
get
a
suitable
replacement,
and
they
seemed
ill-prepared
to
address
the
issue
promptly.
The
Wi-Fi
troubles
were
equally
exasperating.
Despite
making
three
requests
for
assistance,
no
one
came
until
I
personally
followed
up
at
the
front
desk.
To
my
surprise,
the
root
cause
was
a
misspelling
of
my
name
in
their
system
–
a
basic
oversight
that
prolonged
the
problem
unnecessarily.
Even
arranging
a
taxi
proved
to
be
a
challenge.
The
staff
misunderstood
the
protocol,
expecting
me
to
come
to
the
front
desk
when
the
taxi
arrived,
despite
my
explicit
request
for
a
notification.
This
miscommunication
further
added
to
the
frustration
of
an
already
unpleasant
stay.
Overall,
my
experience
at
the
Golden
Bean
Hotel
has
been
marred
by
a
series
of
disappointments
and
a
lack
of
attention
to
detail.
I
hope
this
review
serves
as
constructive
feedback
for
the
management
to
improve
their
services.
1 person found this review helpful 👍