Worst food and service ever. Do not expect to get a decent meal here. This is a smaller resort with limited dining options. The restaurants require reservations but unless you want to eat at 9:30 pm, you must make reservations 3-4 days in advance. We were only staying 4 days so we could not get a reservation at any of the supposedly nicer dining options. By default, we were forced to eat every meal at a terrible buffet. I have been to many all-inclusive resorts as well as many cruises so I know not to expect too much from a buffet but this one was especially bad. Very limited options and all of it was less than mediocre. Forget about getting a drink before you even finish a meal. Several times we had to hunt down drinks for ourselves. The buffet is outdoors with flies landing all over the food. The service from housekeeping was terrible. Had to call multiple times to request an extra pillow and/or refill the coffee supplies which you would expect them to do when they cleaned the room but they did not. We never got a decent meal our whole stay because we were only there for 4 days. If you are staying longer you can probably get dinner reservations for the later days in your stay but expect to eat at a buffet for the first 3 days. The hotel seemed to be very understaffed. I would never go back here.

Just finished an 8 day stay here. Summary below: First Impression, 1/5: The road to the resort is terrible. Not a complaint, just something to be aware of. On arrival you are given an orientation where they guilt you into attending a timeshare sales pitch the next day. They literally tell you "We will give you the keys to your room after you sit here." [Queue the timeshare pitch.] In exchange for "half price" massages (half price of outrageously priced massages) they want a $20 "deposit" and a promise to attend which I gave just to end the meeting so we could get into our room and relax after a day of traveling. Talking with others, the duration of the sales pitch can extend anywhere up to 3 hours. No thanks not on my limited time. Amenities: 1/5: Gym, gift shop, spa and pools. There is a hot tub but its for members only. Gym is nice - lots of equipment, clean, and no one else was in there. Pools: Scenic pools are well maintained. Get up at the crack of dawn to reserve your chair as seating is limited. (Seriously - by 9:00 a.m. or earlier on weekends there are no chairs left.) Gift Shop: Upon arrival we realized we forgot sunscreen and went to the gift shop After conversion we were made to pay nearly $40 USD (600 MEX) for a $10 bottle of sunscreen. I''ll get a picture of that before I leave. Still cant believe it. Spa: The Spa charges $200 USD and up for massages (unless you spend several hours in the timeshare pitch). For us these are outrageous prices which we won't forget. Location 5/5: Beautiful setting by the beach, however be aware it is at least $30 for Uber to Sayulita and more than $50 to PV - one way. The location is remote and its pricey to leave and return. Room Quality: 3/5 A small issue is the only english channels are the mainstream news channels and some sports. Our first room (Canada building) had an overwhelming smell of mildew which was attempted to be masked with sage oil. We requested a transfer to a different room and they did without question which was greatly appreciated. Unfortunately, there is a faint mildew smell in the second room as well. It may just be a feature of this place so close to the ocean or the fact they had a hurricane last week. It also might be due to the mold forming on the backside of the curtains (see photos) Aside from that, the rooms are well serviced and have a nice layout. Service 5/5: Aside from the timeshare incident, all service staff were exceptional. Extra special service from Alberto at the buffet and Roger beside the infinity pool. Food 5/5: We did not get a chance to hit the restaurants, but the buffet was excellent. There were quality ingredients and large selection of choices every day. Outstanding food overall. In the final analysis, this was a much needed r&r trip which met our needs. The staff in particular were easily the high point. Very friendly and helpful. However, we will not be back due to the timeshare welcoming party, the mold on the curtains, and the ridiculous price we paid for sunscreen.

This resort is exactly what we like. Rooms and all facilities were very clean and top notch. Modern and authentic at the same time. Main infinity pool was so inviting. Music and activities were entertaining but not overpowering. You could choose to enjoy them or enjoy the pool without feeling obligated. Staff was kind, attentive and excellent. Food was the best I’ve had at a resort. It was cooked fresh in front of our eyes. Poolside entrees were stellar. So many places to sit and enjoy with breathtaking views. Their spa offered the best massages and experiences. Hope to be back again as soon as we can.

I was excited about staying here but had to cancel my trip. Upon cancellation, I was advised it would take 15-21 business days for the refund of my one-night deposit...which is already insane to wait up to an entire month for a refund. Here we are, almost 5 weeks later and no one can provide an update on my refund. I've called 3x (mind you, they only want the person who booked your reservation to handle requests) and sent 2 follow-up emails, and no one has bothered to contact me. Very unprofessional and it's giving scam...I had to dispute with credit card company. Now I don't even want to stay here when I do go to PVR.

Everyone at this place was kind and helpful this is true 5 star accommodations. I had the all inclusive package and it was well worth it. The food was delicious at every restaurant. The only Negative was I would not obligate my time again for the timeshare presentation the older lady was super rude and nasty when you I decided not buy. I was told it was a 90 minute presentation it ended up being 3 hours of my vacation and most certainly not worth the freebies they gave which I did not use. The grounds were beautiful and the rooms were very clean. Incredible attention to detail just avoid the time share presentation. By the way Gabriella the concierge was INCREDIBLE!!! She made my birthday week great and I will be back.

This was a great experience. The rooms were great and the dining options were great. They had a fantastic entertainment group and engaging activities and shows. The infinity pool had a great view and all the staff was nice. We traveled off season so I was a little let down with the room service not being 24 hrs but I know everyone took a hit post COVID. It definitely did not diminish the experience. Give this place a shot!

We stayed at this for the first time based on recommendations of a travel agent. This place is far from luxury. The food at the buffet is very low quality American food, there's usually a Mexican food stand there which serves the same low quality food with a Mexican twist. Beside the low quality, the presentation and the taste is also far from luxury. The drinks are also watered down and if one orders vodka and cranberry juice, the drink will be cranberry juice with drops of alcohol. You can't get bottled water from the pool bar or at the buffet so just imagine that . There were some snacks in the room when we arrived, they were never restocked but I have to admit we were not able to finish the first batch of the snacks as they tasted musty. The infinity pool has a great view but it's quite small. Most of the hotel guests were 60 and above and they were there mainly to play golf. I understand there were bus services to nearby golf courses. There are 2 "fancy restaurants ” on the resort, first you had to have a reservation for them and 2nd they were disappointing. If you must stay at this hotel, do yourself a favor and don't get the all inclusive option. This was the mistake we made, at the same time I can't imagine how you want to get to other restaurants outside the premise as there are not many options close by. Our room was spacious and clean but the mattress was very hard. All in all it was really a poor experience.

We just got back and the resort is beautiful!!! So peaceful and relaxing with just enough entertainment to still have something to do at night! We took advantage of the breakfast buffet every morning (alot of different types of food for everyone) and the yoga in the mornings. We skipped out on the aqua aerobics classes but they looked like they were having fun!!! We went outside of the resort for lunches so can't comment on that but the dinners were very nice. We loved the food at Insinu and Essence. Divum was very fancy and gorgeous but not enough food for us (I ordered the pineapple salad and got 4 pieces of arugula and 3 small grilled pineapple chunks lol) so we ordered room service and got pizza and wings and a slice of chocolate cake 😂 We booked the Demi Allure room with the pool outside of the patio and loved being able to swim whenever we wanted! They had a deck at the other end with a fire pit they lit at night which was nice to swim to and have a drink and relax. Service was incredible at every restaurant (shout out to Alexis!) Overall we had an amazing time and we would totally stay again!

Beautiful landscape food is decent but no 24hr room service which they need because of the resorts remote location Edison the Bartender was great!!!! For me Concierge/ Front desk was not as accommodating as I thought they would from a 4 diamond resort. My room was supposed to be a king bed and the package that came along with my booking had honeymooners perks. When we checked in and got to the room it was double beds and we let front desk know and they didn't want to accommodate by switching rooms and the resort was not a full capacity only 40% so there were plenty of rooms that they could have placed us in. They told us to wait until the next day and they will get in touch with us but never did so we just used the other bed as storage.

What a wonderful place to spend our honeymoon:) i recommend utilizing the spa as much as possible! It’s fantastic. We did melange nights there and it was worth every penny. The concierge was incredibly helpful, especially Frieda and Octavio. We enjoyed every moment! And the food was exceptional:)

We only stayed here a couple nights, but the grounds and the staff in the rooms were absolutely beautiful. The swimming pools, and the amenities far exceeded our expectations. One of the things we loved about the staff is that they were friendly and helpful, but not overly familiar. However, the best part of the trip was the concierge Gaby, who went above and beyond to make our stay special, and helped us with details for a coming week in Sayulita for a wedding. She is an absolute gem in the hotels should do everything I can to retain her.

Breathtaking view of the ocean right from our room, and watching the sunset go down was very epic! Clean resort, friendly staff, excellent service, and Victor (bartender) was servicing quality liquor and made all sorts of fancy drinks. The water aerobic instructor (Mario) made everyone feel welcome, yoga was in a quiet place and you could hear the ocean, sound healing was one of the most incredible experiences I have ever had in my life.

We had an amazing time at the Marival Armony Resort for our honeymoon! The food was good and the drinks were delicious! The beach was beautiful, the pools were clean and refreshing, and our suite was amazing with a breathtaking view! The entire staff was very friendly and accommodating, but Daniel Alvarez with the activities team and Gabi with concierge both went above and beyond and made us feel very welcome and checked on us throughout our stay to make sure everything was going well. I would highly recommend this resort to anyone looking for an adults only vacation in Puerto Vallarta!

We paid for a partial ocean view and got a shrubbery outside our balcony. Called after getting to the room, received no help, and went to the front desk two days in a row. They said they’d get back to us both times and never did. We understand if the resort is full, but they didn’t offer to lower our rate to garden view. It turns out this was indicative of their customer service. Another example was having to ask to restock our room and get fresh towels. Otherwise, the resort still gets some stars for its beauty and great infinity pool. The servers at the restaurants and bars were great. Though they list multiple restaurants, there are only two sit-down ala carte type restaurants. You can make reservations 1-2 days in advance, starting at 0900. Food was pretty good overall. Also, people come down at 0700 to get pool chairs. You can’t hold them, so you have to sit there. That rule lightens up by 1000. We ended up eating breakfast in shifts. Sad about no resolution to the room situation-probably would’ve given the resort four stars.

Everything was excellent. We're Chicago natives a Pakistani and Mexican couple we really enjoyed our stay. The waiter Brayan by the infinity pool really stood out he was very helpful spoke great English and recommended great spots outside the resort!

After being here a few more days, I wanted to add more details. Our room is right across from the elevator- whatever you do, do not let them put you near the elevator! We hear the “ding dong” of the elevator every 3 mins with people coming and going all night! Also the walls here are paper thin. I can hear the people next to us chatting, coughing… and when they shut their door, it rattles our entire room. We have had the worst sleep here unfortunately. Horrible bed and so much noise.

Beautiful resort and the food is excellent, best I have had at any all-inclusive resort. The resorts lack enough chairs around the pool or beach for all the guests. So everyone comes down at 6:30 A.M. to get lounge chairs. They have staff that will remove items from the chairs if every member of your party using the chair is not down there. So, you want a chair, get up early. Even if someone from your party is sitting there, you can't reserve more than one chair. Service could be better in the Buffer area. Overall, it was a good experience and beautiful resort.

A really nice and relaxing place! The installations are great and very beautiful environment. Good food and good drinks! The service was great, very friendly and very attentive. We loved the sonó therapy activities that they offer. We took it twice: in the pool and another at a deck, both were amazing!! Victor and Wendy took us to another level and we experienced a very unique sensations. Definitely different from other all inclusive resorts. I highly recommend this place if you are looking for a relaxing place with good views and different activities.

The resort is quite far from the PVR airport, about a 40-minute drive, and the roads aren't the best, so it was pretty sketchy getting there at night. Once you're there, it's nothing but a positive experience! The pools and beach are amazing although there is fairly limited chairs. Great restaurant options, but what really made the stay was the fantastic staff. Jonathan was a hustler! An amazing server, very attentive, and really made our stay amazing. Also, shoutout to Alex, Mariana, and the tall man with brown hair and blonde tips (I forget his name) for the awesome activities. Would definitely recommend.

We absolutely loved coming here. While it was the "rainy" season, we didn't see any. The staff was absolutely fantastic, especially Donato, he was awesome. Great views from our partial ocean view room made waking up every day paradise. The food quality was excellent and there was a good international selection. Only wish that could have made it better was to have more authentic Mexican cuisine. Maybe a Mexican cuisine night? Overall a fantastic resort..

The staff at Marival Armony is the best, engaging, friendly, both in Spanish and in English. Of the organized activities, we took part in yoga, stretching, ice bath challenge, sound bath therapy and the best of all Watsu, a fantastic water therapy experience. The food was good, it being low season not all the restaurants were open all the time, but it was easy to make reservations. Definitely going back!

Customer service is excellent! The resort is absolutely breathtaking and well kept. They obviously take pride in their image. Drinks and food are very good as well. The only thing I think could maybe improve is having more comfortable beds, but that is truly my only complaint. Loved our time at Marival Armony!!