1/5 Sitam D. 10 months ago on Google
Disastrous
Experience
at
the
Lodge
-
Avoid
at
All
Costs!
I
recently
had
the
misfortune
of
staying
at
Travelodge
Hotel
by
Wyndham
Montreal
Centre,
and
I
must
say
it
was
a
nightmare
from
the
moment
I
stepped
inside.
The
first
red
flag
was
the
overwhelming
stench
of
burnt
plastic
that
hit
us
as
soon
as
we
entered
our
room.
It
was
so
bad
that
it
made
me
question
the
safety
and
hygiene
standards
of
the
place
right
away.
When
I
complained
about
the
terrible
smell
and
requested
a
new
room,
the
staff
showed
absolutely
no
concern
for
our
discomfort.
They
flat
out
refused
to
accommodate
our
request
for
a
new
room,
brushing
off
our
complaints
as
if
they
were
insignificant.
Unwilling
to
let
the
issue
slide,
we
decided
to
give
them
another
chance
by
asking
them
to
address
the
problem.
Their
solution
was
even
more
absurd
and
concerning.
They
sent
a
maintenance
person
who
clearly
had
no
idea
what
they
were
doing.
Instead
of
fixing
the
problem,
they
proposed
to
spray
Lysol
disinfectant
directly
into
the
air
conditioning
unit,
which
would
have
only
worsened
the
situation.
It
was
evident
that
they
lacked
basic
knowledge
and
maintenance
skills.
Persistently
dissatisfied,
we
requested
a
new
room
for
the
third
and
fourth
time,
and
shockingly,
they
continued
to
reject
our
reasonable
demands.
The
staff's
dismissive
attitude
and
attempts
to
push
us
back
into
the
smelly
room
were
utterly
unprofessional
and
infuriating.
At
this
point,
we
felt
compelled
to
express
our
concern
for
our
safety
and
health.
We
pointed
out
that
the
strong
odor
of
burnt
plastic
posed
a
significant
fire
risk
and
health
hazard
to
our
lungs.
Only
then
did
they
reluctantly
start
looking
for
an
alternative
room.
However,
the
entire
process
took
hours
of
arguing,
wasted
time,
and
added
stress
to
what
should
have
been
a
relaxing
stay.
The
incompetence
of
the
staff
didn't
end
there.
When
we
inquired
about
parking
facilities,
we
were
told
that
they
had
no
parking
available
and
were
directed
to
a
distant
parking
lot.
Later,
when
we
approached
a
different
receptionist,
they
confirmed
that
the
lodge
did
indeed
have
parking
on-site.
This
inconsistency
in
their
information
was
nothing
short
of
frustrating
and
misleading.
In
conclusion,
my
experience
at
Travelodge
Hotel
by
Wyndham
Montreal
Centre
was
a
complete
disaster.
The
overpowering
smell
of
burnt
plastic,
the
uncooperative
and
incompetent
staff,
and
their
disregard
for
guest
concerns
left
me
utterly
disappointed
and
appalled.
I
strongly
advise
against
staying
at
this
lodge
if
you
value
your
comfort,
safety,
and
sanity.
There
are
undoubtedly
better
lodging
options
out
there
that
actually
prioritize
their
guests'
well-being
and
offer
competent
service.
Steer
clear
of
this
place
at
all
costs!
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