2/5 D G. 2 years ago on Google
We
have
been
going
there
for
almost
one
year
now
since
we
got
our
puppy.
The
customer
service
and
the
care
received
are
not
acceptable
considering
the
fact
that
you
pay
for
all
services
provided
and
it
is
in
fact
not
a
public
system.
Many
times
they
have
an
attitude
when
answering
the
phone
or
questions.
We
tried
to
remain
there
because
it
is
a
clean
clinic
close
to
our
home,
but
we
will
not
return
for
veterinary
care.
Vet
Dix
30
(Brossard)
was
wonderful
for
our
dog’s
neutering,
both
in
the
customer
service
received,
care,
and
prompt
communication
with
us.
For
Vet
Griffintown,
choose
another
vet,
it
will
be
worth
it
in
the
long
run.
I
am
providing
a
detailed
explanation
of
the
context
for
the
instances
where
the
service
was
subpar.
I
apologize
for
the
length
of
the
review.
1)
They
forgot
to
call
us
for
2
puppy
vermifuge
doses
and
they
forgot
to
put
us
on
their
email
list
for
the
standard
vermifuge
doses
(April-December).
When
I
asked
how
this
happened,
the
technician
kindly
apologized
and
said
that
the
vet
had
put
it
in
her
notes
to
call
us
but
she
must
have
forgotten.
When
the
vet
came,
she
told
me:
“On
va
vous
les
donner
les
prochaines
doses
alors
faites
juste
continuer”.
There
was
no
apology.
2)
Because
of
COVID
we
had
to
drop
off
our
dog
for
appointments.
Now
that
we
have
gone
to
other
vets,
we
enjoy
and
are
thankful
for
other
vets
who
allow
us
in
the
room
during
the
appointment.
It's
our
first
dog
and
a
puppy
and
it
makes
such
a
difference.
3)
When
we
pick
up
our
dog
after
appointments,
it
is
never
clear
if
we
can
talk
to
the
vet
afterwards
and
no
info
is
provided.
When
we
did
talk
to
her,
it
was
in
the
middle
of
the
clinic
near
the
entrance
(no
confidentiality,
no
sense
they
are
paying
attention).
One
time
my
partner
brought
our
dog
back
to
the
car
directly.
We
realized
we
were
missing
a
lot
of
info,
he
went
back
in
with
the
dog
and
asked
for
the
vet.
When
he
pointed
politely
that
he
wasn't
sure
if
he
could
talk
to
her
because
the
tech
hadn’t
mentioned
we
could
talk
to
her,
she
said:
"Ben,
je
vous
parle
là
maintenant."
Again,
no
apology
or
acknowledgment
of
the
miscommunication
between
the
team
members
and
with
us.
4)
Our
dog
has
had
2
episodes
over
the
past
2
months
of
intense,
unexplained
diarrhea
+
vomiting.
When
I
called
those
2
times
to
make
sure
it
was
best
to
go
to
DMV,
they
told
us
they
didn't
have
any
openings
for
emergency
appointments
and
that
we
should
go
to
24/7
vet
hospitals
with
a
tone
and
arrogance
that
would
make
anyone
uncomfortable.
No
follow-up
appointment
were
offered.
5)
For
the
past
5
days
our
dog
had
a
red
and
inflamed
ear.
When
I
called
to
ask
for
an
emergency
appointment,
they
told
us
they
would
call
back.
They
called
4.5
hours
later
at
the
end
of
the
day,
late
enough
for
us
to
not
be
able
to
get
another
appointment
elsewhere.
Vet
Griffintown
left
a
voice
mail
saying
no
medical
treatment
was
needed
but
an
ear
cleaner
that
they
can
sell
us
at
the
store.
I
called
back
explaining
my
dissatisfaction
for
both
the
delay
in
calling
back,
the
communication,
and
the
poor
medical
advice
provided
since
we
had
tried
already
an
ear
cleaner.
They
offered
an
appointment
for
the
next
day
but
we
were
able
to
get
an
appointment
at
another
vet
in
the
evening
(during
which
we
obtained
medication
for
otitis
requiring
urgent
treatment).
6)
Disappointed
by
the
lack
of
reliability,
I
wanted
to
cancel
any
upcoming
appointments
we
had.
I
was
put
on
hold
for
several
minutes,
and
they
finally
found
our
appointments
on
file
after
several
minutes
of
searching.
They
are
often
inefficient
for
such
a
simple
task
and
I
encountered
this
difficulty
several
times.
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