1/5 Li L. 1 year ago on Google
Terrible
Carpark
management.
1. Poor
Carpark management
system.
Firstly,
I
believe
that
if
the
car
park
staff
did
check
my
card
number
or
my
entry
time
in
the
TNG
system
they
are
able
to
find
my
card
transaction. Secondly
if
there
is
no
data
shown,
that
should
be
the
entry
station
lost
communication
unable
to
send
the data
to
the
server.
Kindly
go
and
restart
the
entry
station. Lastly
while
waiting
for
the
entry
station
to
restart,
the
car
park
staff
should
check
the
CCTV
if
the customer
did
tap
their card
to
the
entry
station.
This
is
the
carpark
SOP
but
I
don't
see
your
carpark
staff
have
followed any
of
these.
2.
Bad
behavior
of
Carpark
staff.
When
we
pressed
the
intercom
asking
nicely
for
help,
the
Carpark
staff
answered
the
call
and
immediately said,
“Ah!
Apa
masalah?!”.
We
explained to
the
car
park
staff
(on
the
intercom)
and
at
the
same
time
a
foreigner staff
was
there
to
understand
our
situation
requested
us
to tap
the
card
again. Meanwhile
at
the intercom
the
staff
had passed
the
call
to
another
staff
and
the
second
staff
was
using
the
same
tone
“Ah!
Apa
masalah?!”
to
question
us
again.
After
a
few
times
we
tried
to
tap
the
card
but
it
still
showed
'No
entry
information'
then
the
car
park
staff
was
impatient
and
asked
us
to
pay
the
penalty
fee
RM
50.00
without
any
further explanation.
When
we
request
the
car
park
staff
to
check
the
CCTV
he
immediately asks
the
foreigner
staff
to
charge
us
based
on
entry
time
and
to
collect
cash
RM
3.85
from
us.
Suggestion.
Highlight
the
'No
entry
information'
to
your vendor
to
minimize
this
problem.
'No
entry
information'
is
your
parking
system
issue,
not
the
customer.
Why
need
the
customer
to
pay
for
your
own
parking
issues?
Kindly
educate
your
staff
to
improve
their communication skills. We
were asking
for
help,
not
for
a
fight. If
you
admit
the
"Ah!
Apa
masalah?!"
is
your
carpark
SOP
to
greet
customers,
so
I
have
no
comment.
There
is
much
more
improvement
work
for
the
management
to
do,
hopefully
next
time
we
visit
we
can
see
some
changes.