Interior View of Burger King

Burger King

Burger King in Merceuil offers fast food but experiences vary widely. Some customers report quick service and tasty burgers, while others cite long waits, cold food, missing items, and poor customer service.

3.40 (8.2K reviews)

Address

Aire Beaune-Tailly, Autoroute A6 Aire Beaune, 21190 Merceuil, France

The sections below are AI-generated summaries of available visitor reviews. They may contain mistakes or outdated details. Check the source on Google Maps and confirm current details with the place before visiting.

Why should I visit Burger King?

Experiences at this Burger King are inconsistent. While some customers enjoy quick service and tasty food, numerous complaints highlight issues with long waits, poor food quality, and inadequate customer service. Proceed with caution.

  1. If you are looking for a quick and familiar fast food option and are willing to risk potential inconsistencies in service and quality, this Burger King might be a convenient choice.

What should I know before visiting Burger King?

Be prepared for potential delays and order inaccuracies. Check your order thoroughly before leaving the counter. Consider visiting during off-peak hours to avoid long lines. The reviews indicate a lack of consistent quality control.

What are the pros and cons of Burger King?

  • ✓ Quick burger preparation in some instances
  • ✓ Tasty burgers when prepared well
  • ✓ Good cheesy french fries (according to one review)
  • ✗ Long waiting times, sometimes exceeding an hour
  • ✗ Inaccurate orders and missing items
  • ✗ Cold, dry, or poorly prepared food (e.g., cold fries, dry burgers, wilted salad, hard buns)
  • ✗ Poor customer service, including dismissive or insulting behavior from staff
  • ✗ Dirty tables and floors
  • ✗ Overcooked food
  • ✗ Sold out of kids menu items

Highlighted Reviews

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"Took more than an hour to order on an automatic machine and get our food. Crowded. Tables dirty, floors dirty. A éviter !"

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"I've been to 50+ bks in multiple countries, this was my most disapointing experience: cold fries, unhelpful service, dry burger..."

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"The food was really bad...totally cold and dry, not to be eaten...Really bad experience."

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"Multiple things like water bottle , kids drinks and toys were missing...This is very insulting to us. Pathetic customer service."

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"Worst in service in this Burger King shop. Waiting time is more than an hour even after we didn't get good food."

What do visitors really think?

Reviews

Alexandru T. — Google Maps 2/5

Грязно,не убрано,от ящика для остатков сильно плохо воняло.

Erik — Google Maps 4/5

Gewoon wat je van de Burger King kunt verwachten, niks mis mee. Ondanks de drukte snelle vriendelijke service. Sfeer is er niet echt, wij hebben buiten onze bestelling opgegeten.

Cassia G. — Google Maps 1/5

Didn't even get to order. The line wrapped around the eating area. With this many people trying to order at the kiosk, there should've been people at the counter taking orders. A complete waste of time stop.

Read more reviews on Google Maps

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