If you're looking for a fresh and tasty burger, Carl's Jr. is definitely worth a try. The staff is friendly and accommodating, and they serve up some delicious burgers that are sure to leave you satisfied. The Western Bacon Cheeseburger is a standout option, with a presentation that matches its excellent taste. And if you're looking for a great side dish, the zucchini fries are a must-try. Overall, the chargrilled burgers are a standout feature that sets Carl's Jr. apart from other fast food chains, with a taste that is both flavorful and less greasy than griddle-cooked burgers. But what really sets Carl's Jr. apart is their exceptional customer service. The girl who helped you was super friendly and made your experience even better. It's always great to see a fast food restaurant that truly cares about its customers and goes the extra mile to make sure they're happy.

Had a late night dinner at this Carl’s Jr with the family. It was a pleasant experience and have nothing but good things to say. The staff was friendly and they served our food in a very timely manner. The food was delicious.

The customer service really sucks at this location. I’ve only had one person that had good customer service skills. The rest give you such a mean attitude. I also tried to use a coupon and they refused to accept it. They also told my co worker that they applied hers and never did.

I've lived in California practically all my life and Carl's Jr. has been a major part of it. I don't go very often so coming here is more of a treat. On my last visit I ordered the Double Bacon Beast burger combo. On first bite it tasted like a Super Star with cheese but with added bacon. The bacon strips were pretty long and it was cooked to where there was still some chew to it instead of crisp and crunchy. The rest of the burger has that savory, smoky, charbroiled taste that is distinctively Carl's Jr.

Went through drive through and we could not understand a word the employee taking orders said. We finally were able to communicate our order but when we got to the window the girl had an attitude like she was ticked that we couldn't understand her. She was rude and practically threw the bag at me (I remained friendly throughout). The food was terrible. Cold and old. We will skip this Carl's in the future.

I absolutely love Carl's Jr and hardly ever have an issue, but this last order... No bueno. Worst I've ever had. To be fair, I ordered at like 12 midnight, so I'm not expecting perfection. I am expecting it to be edible tho🤷🏾‍♀️ I got a famous star with no cheese. When it arrived, the bun was hard and did not taste good, the lettuce was old and soggy (I picked it off the burger), and the entire meal was cold. Again, I'm definitely not looking for perfection at midnight, but if I'm paying 20+ I should be able to at least eat it.

From the drive thru I ordered the basic (aka small) double cheeseburger and a drink. The drive thru service was great but the burger fell short. The hamburger patties were dry and old. I miss the days when Carl's. Jr cooked to order.

Can't stop to listen when I order a #11 combo, with (interrupting) large Dr Pepper and Zucchini. Then give me the #10 sandwich. Top that off with me asking for a chocolate cake, then try giving me a chocolate shake, even though i paid for and the receipt says cake, not shake. Again, not listening or maybe they are listening to their inner voice who was wrong. I guess they can't always be 100%.

Needs to be renovated for sure. Food is not always warm, service seems as if you are bothering them. Great location though!

Ana who took my order was excellent. I loved the great customer service. The food though was cold and a bit disappointing. It is a hit and miss depending on the way the food is either prepared or the quality is subpar. This has no reflection on Ana at the Laguna Hills Lake Forest Carl's. I just wished the burger buns weren't dry and French fries cold. Hopefully the food can be better

Jorge and the crew we're extremely helpful today! The restaurant was clean, and the food was definitely up to par. They said the example of what other Carl's Jr restaurants should be!

Monica is always so helpful and friendly. Great food and nice dining room to relax during a lunch break.

The people are so mean here. I went through the drive thru and asked about deals and was met with immediate attitude. They only do deals they want and don’t honor any Carl Jr online or national deals. The food was ok.