2/5 Eugene F. 2 years ago on Google
A
somewhat
pleasing
facade
at
a
central
location
and
advertisements
about
how
it
is
the
first
NABH
accredited
multi-speciality
hospital
in
North
India
or
it
being
among
the
world's
leading
hospitals
with
a
JCI
accreditation,
does
not
make
it
a
really
good
hospital,
if
the
very
first
point
of
interaction
at
the
hospital,
i.e.
the
registration
counter
itself
is
manned
by
unfriendly,
perhaps
overworked
staff.
Calls
to
the
hospital
information/appointment
helpline
are
almost
never
attended
to.
Even
if
someone
picks
up
the
phone,
the
caller
is
advised
to
take
appointment
in
person
at
the
hospital
counter.
The
cashless
counter
which
caters
to
pensioner
beneficiaries
are
the
worst.
Worst
experience
has
been
almost
20
minutes
to
clear
one
registration
and
by
the
time
ones
turn
comes
after
waiting
in
the
queue
(6th
in
the
queue)
to
be
told
by
the
registration
executive
that
the
doctor
one
was
looking
to
consult
has
left
for
the
day.
It
was
almost
as
if
this
was
being
done
to
keep
the
cashless
transaction
patients
to
the
barest
minimum
so
patients
paying
cash
upfront
can
be
allotted
OPD
consultations
with
doctors.
Extremely
bad
practice.
There
are
very
good
doctors,
excellent
doctors
in
fact
at
this
hospital
but
there
are
also
very
bad
ones
who
are
so
unprofessional
in
their
approach.
Some
of
them
are
downright
rude
and
make
personal
comments
which
are
totally
unwarranted
and
does
not
behove
the
status
of
a
professional
doctor.
How
one
particular
doctor
behaved
is
truly
unbelievable.
Perhaps
there
is
lack
of
motivation
borne
out
of
a
sense
of
dissatisfaction
due
to
less
than
satisfactory
working
conditions.
One
can
feel
a
general
sense
of
neglect/disinterest
in
the
hospital
atmosphere,
especially
when
interacting
with
registration
staff/counter.
To
be
fair
to
the
registration
staff/counter,
the
staff
strength
seems
to
have
been
reduced
and
hence,
perhaps
workload
is
more?
But
the
experience
at
the
counter
leaves
a
bad
taste
in
the
mouth.
At
the
end
of
the
day,
any
organisation
or
institution
is
only
as
good
as
the
quality
and
motivation
of
the
people
who
man
it.
Hopefully,
the
hospital
administration
will
take
note
of
this
feedback
in
a
positive
way
and
take
steps
to
rectify
the
situation
as
much
as
possible,
under
the
circumstances.