This location has been remodeled, and it’s absolutely disgusting 🤢! The buns were steal, the meat tasted old, and the veggies were brown. In the pictures you can also see that the grease they are cooking in is OLD❗️We didn’t enjoy our food at all. We also noticed there was food on the kitchen floor, and this place truly needs a visit from the owner, to get things in order. The customer service is careless, and this is the MOST frustrating and disappointing thing we noticed. They do wear blue gloves for protection, and I do understand that. The problem is, they touch those same gloves with the food, when taking orders, exchanging money, opening doors, giving customers their cups, wiping the counters, etc. That is so unsanitary, and can you imagine all the germs 🦠 that they are spreading ⁉️⚠️ We definitely won’t be back here, Westworth Village is so much better in food taste, customer service, and overall cleanliness.

This is a good location. Not great like the one in Azle. But the food is good. This restaurant for being a newer location just seems already warn down. And the dining room is quite small in comparison to other Whataburgers in the area.

5 employees walked past the front counter, and none of them even acknowledged me. I waited another 30+ seconds for a young lady to ask, without looking in my direction, if my order had been taken. I was picking up an online order. Horrible customer service!! These kids need to be (re-)trained that if a guest can see you, you need to at least greet them, and let them know somebody will be there to help them momentarily. Then you let the person on register know that they have a guest.

The food is usually good, but that’s the first and last semi-good thing about this location. Every time without fail, they take the “fast” out of fast food, so you better make sure you’ve got plenty of extra time on hand. Honestly, you’d be better off going to the location just a few minutes up the road

Food never comes out correct, service is what you can expect when the food never is right. And atmosphere is also what you would expect from a fast food joint that wont let a homeless man use the restroom on a particularly cold day.

For the love of god. Stop hiring immature children to run your “fast” food establishments. Slowest service, no acknowledgement on customers or greeting. And all the workers feuding over what race they are. Absolutely ridiculous. Seems like the employees don’t clean. Which falls on poor management.

The first time this location mussed up our order, we were shorted a burger and were directed by uber eats to contact the store since all we wanted was our food. The store manager could care less and we ended up letting it go because we did not care much for the hassle. Fast forward to this time, the order we received was not even our order. Now we are talking $40 worth of food so we take the order to whataburger ourselves to get our dinner. The manager on duty said they would not give us the food we ordered due to order being a "large" amount. I'm like no way, we paid, we didn't get our food, just give us our food. And it's like three meals so not necessarily a "large" amount except for the fact that whataburger's prices are pretty crazy at this point. The manager on duty then called the store manager, Jesus Lozano, who then continued to refuse to give us the food we ordered stating that "it was the third party's fault". Here's the thing though, it's all their fault and we were the ones to take the hit. Not only are we out the $40, we did not get any food. And, we have to jump.through hoops to try to get a refund. The right thing to do was to just give us our food, apologize for the mix up and move on. Not cool Whataburger. Not cool. Boo on you and your cruddy management. I feel sorry for your employees who are not taught to do the right thing consistently and feel sorry for the neighborhood you are in for having terrible representation. Kudos to In and Out to save the evening. Much better prices, happier employees, better customer experience vibes and much, much better quality of food. Never again whataburger.... last straw. You owe me $50 for this entire dinner, the last burger you missed and the truly painful experience.

I have never left here without having to either A.) Correct my order before I leave or B.) Be disappointed when I get home. This time around drink was wrong, and I had to ask for an item before I drove off because it was forgotten- and was met with attitude. It isn’t that hard 😕. Do better!