Worst hotel experience I’ve ever had. I wouldn’t come back if it was free. The staff are brutal. They are sneaky and dishonest at check in. You plan a trip with kids to come to the pool and they wait until they have your money and signature then tell you “by the way the pool is down as of an hour ago but it will be available tomorrow after you checkout.” Direct quote. Then in a pet friendly room they call to threaten to kick you out. Brutal experience. Ruined my trip. Wish I could give less than one star but that’s the lowest.

This lakeside hotel makes you feel like you are out of the city in a quiet vacation area. Checking in/out was fast as the reception staff was friendly and helpful. Our room was dated but very clean with comfortable bed and a wonderful view of the lake. The hotel has some nice outdoor areas right along the lake with chairs and tables for use. Some residents were swimming across the small lake towards the sandy beach on the other side. The included breakfast was quite good and it was nice to take our plate out on the deck to enjoy the sunshine. Hotel amenities include a nice indoor pool that can get very busy in the evenings and an Arcade that was very popular with the kids. The hotel is located a short 4.5 km drive from the Halifax Oceanfront with all the restaurants, bars and activities along the pier.

It's a good hotel just outside of downtown area. States here for almost a month and I must say that I enjoyed my time here. The only downside it they don't have any kitchen counter part if you planning to stay for longer days just like me. Else its a very good hotel to stay and the lake area you'll just love it. It is so scenic one I just loved it.

Stayed here during Quilt Canada 2023. Beautiful location and our room was overlooking the lake. The staff were very friendly and helpful if needed. The restaurant had great food and friendly staff as well.

Pretty much everything you expect from a Best Western. We stayed during the COVID protocol so not all the services were available, but still worth the money. The view of Chocolate lake is the morning is beautiful. The pool is 3 feet at the shallow end and steadily slopes to 8 feet so might not be suitable for young children who need to stand a lot. Staff was very friendly and helpful

My family and I were very pleased with the cleanliness of the rooms and hotel. The staff were friendly and helpful. The room was spacious with a nice kitchenette and the view of the Lake was gorgeous. The kids absolutely loved the Arcade and vending machines of course. Plus we got a great night's sleep!

Enjoyed the clean room. Breakfast was ok. Staff were very nice and polite. However, we had a voucher for $50 that they claimed had expired in August. So it was not honoured. I would think during a pandemic when people aren’t travelling that they could have extended that date. Disappointing!!

I was not exactly sure what "Chocolate Lake Hotel" was going to be at the end of the day and I was kind of worried during check-in as there was no parking, the lot and lobby was quite chaotic, but when I got into the room, everything was ok.. The rooms are very clean and modern, the rest of the hotel is a bit dated, but the rooms are the most important. Nice view of the lake from our room. the Hotel is a bit away from any retail, so the convenience store and subway next door seems the only walkable place to go to get some food. But overall its a good stay.

Loved this hotel. Rooms are nice and clean, great breakfast. Beds are so comfortable. The hotel room had a view of the lake, beautiful. The grounds are very nice for sitting having a cup of coffee at all hours. Staff are helpful and friendly. Thank you for a great stay. Will be back for a third time. Recommend this location.

My spouse and I stayed here for our two nights in Halifax. It was a good location for us to drive from for all the sights we wanted to see. The rooms were clean and modern. The TV interface was slightly old ish, but we didn't watch too much, just at the end of our night. The room attendant forgot to leave us shampoo and soap, so the front desk was able to accommodate us with ease. The restaurant breakfast was good. They always had a potato, eggs, waffle or pancakes, and a meat option. There was oatmeal and yogurt. There were bananas or apples fresh, coffee, juice. It was decent for the level of the hotel. There were many families that had multiple children and others as couples that all seemed to be able to find something to eat. Dinner had good options and was tasty. The bar drinks were good...not weak and had a good selection. Brandon was a great bartender. Parking would have been different in front and on the side if you have a large vehicle. Out back was fine to accommodate trailers and large pick up trucks. The pool area was super clean and really over chlorinated. The arcade was great and the fitness room was adequate. Checking in and out were super easy. Definitely request a lake view. The picnic areas and patio were lovely.

I stayed at this hotel for four nights in August 2023. The reception at the front desk was friendly and efficient. Housekeeping did an excellent job of preparing and servicing my room. The complimentary breakfasts were of good quality and there was never any shortage of food. The furnishings in my room were new and of good quality. I was there for business meetings. One evening, there was a banquet supper prepared for us is a separate room. The meal was fine and the service was excellent. There was only one serious shortcoming: I found the mattresses too soft. I must sleep on my side, and this was uncomfortable, as I sank too deeply into the mattress. I slept poorly and uncomfortably.

We found a small rat in the room hiding behind the TV cabinet. Our infant was playing on the floor while the rat passed near him. The fridge in the room was not cleaned, there were 2 take out containers in the fridge which seemed to be from prior guest. We forgot a baby feeding bottle in the room, left several messages to lost and found department but a call was never returned back. We went in person and had the housekeeping check for the missing bottle and finally they found it.

The rooms are nice. Beds comfy and bathrooms nice. Although the housekeepers need to be trained better. Last year, there were half drank bottles of pop left in the fridge, and this time, a box of pizza was left. When i looked at the ac im unsure if i was seeing dirt or mold.And when i turned the tv on, i got a black screen, which looked like a Windows error. I asked front dest 3 times to have someone take a look. No one came to look. And i only realized it was the guide menu until i decided to hope for the best and scroll the channels. Another thing is that the arcade sign says that the arcade closes at 11. The token machine shuts down at 10 50. The machines shut down at 11 55. They should really shut down at 11 since the sign says cloes at 11

Tonight we ordered chicken nachos from the Lakeside Bar & Grill and the service was excellent! The nachos were great! Their nachos had generous toppings of everything you can image and every chip was coated with goodness! We didn’t have the chance to enjoy the patio; which has spectacular views of the lake, but that is definitely next on our list! Highly recommend checking out the Lakeside Bar & Grill!!

Stayed for 1 night for our Wedding Anniversary, booked a 1 king bed with lakeview but upon checking in, they upgraded our room into a suite for no additional fee! Staffs are amazing, place is very quiet and peaceful. Room is very clean, well maintained and smells so good! I know where to book now for our future staycations in Halifax!

All went well with check in and check it. Continental breakfast had a good variety of offerings but the restaurant at dinner time was understaffed and the service was a bit slow. The meals chosen did not impress us at all and in fact had us wishing we had gone elsewhere. Would recommend the hotel but the dining experience was very disappointing.

We spent two nights there. Staffs were friendly. Their breakfast was good. Our room was dusty. The shower room was small, and the ventilation wasn't working. I couldn't breathe when using the shower.

Parking difficult, room overpriced, could not get TV channel guide. Coffee maker in room did not work; “free” buffet kept running out of plates, mediocre food quality e.g. turkey bacon, cold scrambled eggs.

Room was very clean and modern. We had to request towels twice but no big deal. Complimentary hot breakfast in the morning was decent. Parking can be an issue as there is very little at the main entrance so plan accordingly.

Used points redemption for our stay at Chocolate Lake Hotel. Location and views are amazing. We got lake view room on top floor. Breakfast is excellent. Will be coming back.

Leider wurden wir sehr enttäuscht. Preislich viel zu hoch angesetzt für die gebotene Leistung. Empfang unpersönlich, Zimmer mit Lage zur Hauptstraße (308) sehr laut, Dauerlärm. Fenster undicht (Windgeräusche), keine Schallisolierung. Abgewohnt und nicht gepflegt. Lüftung im Badezimmer defekt. Personal teils sehr uninteressiert und kein Lächeln, schlechte Stimmung. Housekeeping alle 3 Tage, auf Rückfrage - Handtücher können gebracht werden... das Beste am ganzen Hotel war der große Parkplatz. Für uns leider absolut ein Griff ins Leere...

Cramped parking, paper thin walls - people in hall talking can be heard as if they are by your door. At 3am this is not fun. Bathroom fan didn't work. Breakfast was good, and the grill menu was also really good.

Beautiful location on the water. Our first impression of this hotel was not the best, from the outside a little outdated and run down. Turns out the rooms are super clean and the beds were incredibly comfortable. The staff were all so kind especially Kolisha, she went above and beyond to make sure we had what we needed. Looking forward to coming back!

As pet owners, I think we must have been given one of the worst rooms in the hotel. The carpet was dirty and stained, there was blue mould in the toilet and mildew spots in the shower. The bathroom counter wasn’t clean and the bathroom door wouldn’t shut properly. We arrived well after dinner time, so it was to late to change hotels. We were given a discount but that didn’t help the icky feeling of staying at the hotel. We planned to return to the Chocolate Lake later in our trip but canceled the future nights stay. The location was nice with a view of the lake but that didn’t compensate for the cramped parking and the terrible room.

What a wonderful experience! The staff were kind, the rooms were clean, if you get an even numbered room on the upper floors you have a beautiful view of the little lake behind the hotel…916 was the best! No loud noise in the hallways so we had a wonderful sleep. The free breakfast was nice, and the atmosphere was inviting and calm. There is a ground level wing that backs onto the lake which is pet friendly so your pets will enjoy the area as well. The smallest point I could pick at is the parking spaces are a bit tight but that’s why we have 360 cameras now 😊 it’s a quiet oasis in the middle of the city, and you are close to everything; we highly recommend this hotel!!

Morning staff was extremely helpful and apologetic for an issue in my room the night before. The facilitated a room change, comped my both night's stay, and offered me a discount at the restaurant. I feel the morning staff dealt with the issue very professionally and appropriately and appreciate their response. For this I give a 4 star for service. Great view if on lakeside.

Decent hotel with good on-site restaurant. Sprawling layout over a hill makes navigating the halls confusing. The area is currently under major construction with the addition of light rail to take place right out front. This could be a real advantage in the future.

Checked in on a Friday night with a big dog ($50 damage deposit added) and he had to go out many times in the night (stress) so explored the property. Staff exceptionally nice, best rooms/beds ever, highly recommend. Checked out Sunday and received damage deposit back Monday. Highly recommend.

My husband & I stayed at the Chocolate Lake Hotel in June of 2022 and loved the view and great service! We had excellent service by Alyssa, Grace & Shaz, Front Desk, Brandon, Bar and Cullen, GSM. The food at the restaurant was also great! Kudos to the chef. Visitors from Winnipeg

We stayed with two kids. What a terrible noise. There was a band down stairs, they played till 1245am. This is not a good place to stay if you are looking for a good night sleep. I called down, nothing was done. Update. This morning the staff offered their apologies and a discount, which we thought was a good gesture. However, in the future, I will be asking if there are any planned activities before we stay.

Great hotel, beautiful views of the lake, and Halifax skyline, friendly staff. Nice when you don't to stay in the heart of downtown but still be just a close drive from the centre. You have a beautiful location on a lake overlooking the skyline.

Rooms are a good size and nice furniture. However, the bathrooms are too small. It is hard to sit down on the toilet and use the toilet rolls. I am an above average man, and my side was touching the toilet paper roll.

For places like this, I wish I could give more than 5 stars. Stayed there for 3 nights. Queen-size room with the view of the lake - very peaceful break I had. Room was very clean and spacious. Staff is excellent too. Very helpful and always eager to sort out things. Breakfast was great too. I have recently turned vegetarian so I am still finding it difficult sometimes but there were ample options for me there. I am already thinking of going back there again next year (summers may be).

This is the worst hotel I have ever been too. They were rude and very unprofessional. The lady at the front desk was so nasty I was taken back. I was having a conversation with my sister in the lobby and she said we needed to take our conversation outside in a snow storm. The room rate advertised was not what was charged. They charged us each $150.00 and then made us leave a credit card on file, (The do not accept your Visa debit card as secure funds). I had a gift certificate as well and they said that because I booked online and didn't drive in a snow storm to their hotel and ASK if they had rooms that they would not accept our gift certificates that we got for Christmas FROM THE HOTEL. I think these people are out to take advantage of people and treat them like they are trash. I will never, ever stay there again and if you value customer service and professionalism this is NOT the place to find it. I'm also fairly certain any one who gives money to this establishment will demand it back, but be careful, if you ask questions or for an explanation they will threaten to kick you out of the hotel and call the cops. Disgusting place, and the room was as well. I truly hope this saves someone the misery of dealing with this place. I checked out after three hours because even though they kept my money, I refused to stay in a place that was so horrible to it's guest.

On Friday January 7th in the evening we lost power in our community. It was getting cold, my young children were scared so myself, my friend and her sister decided to rent rooms at the Chocolate Lake Hotel. We arrived at different times approximately around 7pm. I was the last to arrive. I waited in the car with my children because I was told that my friends were receiving a difficult time from your staff about payment. It was prebooked over expedia, which she was unaware of considering it was the first number that was shown online for the establishment. It was required that we pay a 300$ deposit or 50$ and a credit card in person not over the phone. I paid a 300$ deposit and my friends waited until a family member drove over in dangerous driving conditions to give his credit card and show ID. With us combined we had 5 children. While we were waiting the staff was quite belligerent and threatened to call the cops which of course terrified the children. When I signed my agreement to rent the hotel room it stated that there was only a 100$ deposit required yet I was asked to pay $300. I was told the policy was changing and they had requested the paper to be changed, because over Christmas they had 4 rooms damaged and I was spoken to as if this was my problem or with the insinuation that my group would do the same, when in fact we were all coming just to seek a warm shelter during the storm. This whole interaction took approx 45-60minutes. My children were nervous and tired and the treatment we received was more than unfair, leaving us feeling less than and not welcome. We went to the dining room the service was less than spectacular. We booked a pool time and were rushed to leave before our time had even ended! This whole time during our stay we felt as if we were being watched, scrutinized and judged. Later once we finally got into bed I tried to put TV on for the children and it was not clear how to use it. I called to the front desk and was rushed off the phone twice while asking for it to be explained to me. An attendant came upstairs and stood in my room offering no help flipping through the channels. They told me the guide channel was 3 when in fact that channel was a black screen, they told me there was a binder explaining it there was not, they told me they would bring me one and they did not. I asked if this is how everyone watched TV, flipping through the channels without a menu or a guide, not knowing what they were watching. Which then allowed me to only watch 1 family appropriate channel because I didn't know what the shows were and if they would end up having inappropriate content. During the night there was a constant ruckus from the room above. Even over white noise and or TV shows I could still hear thumping, rumbling and much noise well after 1am. I called front desk. They said they would send security up but it made me feel uncomfortable to do so knowing the upstairs tenants would know the complaint came from my room and I was a single mother alone in the room. My children were disappointed about the short stay so I assured them we would do it again, but even my 9yo spoke up and said "not here again we were treated unfairly". He picked up on it and he himself knew he didn't want to return and receive this treatment again. All guests, no matter their race, gender, or social status should feel comfortable and safe visiting your establishment and needless to say we did not.

Nice place to stay while visiting Halifax. The first morning the breakfast was not The best but other two mornings I was there, we had a hearty breakfast. Nice amenities as well.

Love staying at the Best Western. Nice, clean and comfy rooms. The Lakeside Restaurant and Grill in the hotel has amazing food and drinks. The staff are amazing and so friendly.

The hotel is in a great spot to travel Halifax and area. The double queen room we had overlooked the lake. A great view. The room was clean and spacious. The staff at the hotel was AMAZING!! Kind courteous and helpful. We weathered Hurricane Fiona there and we’re well cared for given the emergency. We would absolutely stay there again

Best Western Chocolate lake is a great place to stay. The rooms are very clean and comfortable. The on-site restaurant was reasonably priced and good food. The location on a picturesque lake is absolutely perfect. The only downside was our room was located next to the elevators so you could hear them all the time. Staff was super friendly and helpful. Recommend!

Really decent hotel for the location and price. Lake view every morning. Free parking with huge lots. Hotel buffet breakfast are back! There’s an indoor pool (no whirlpool) with depth of 3 feet to 8 feet, a small gym with treadmills, elliptical and some free weights (note: there’s a few missing weights) and an arcade (takes tokens from the vending machine). Guest self use laundry service (two washers and dryers). Not a bad hotel. Definitely worth it.

We randomly picked this hotel back in June of this year, we loved it so much we decided to come back again and stay for 10 days. The hotel is located by the Chocolate Lake. You get the most stunning view of the lake if you book a lake view room. This hotel offers hot breakfast which includes eggs, sausages, pancakes, hot oatmeal, fruits, pastry, cereals, bread and coffee, not to mention there is a Nespresso machine that offers you specialty drinks such as hot chocolate, latte, espresso and so forth. The hotel is equipped with a beautiful swimming pool, a gym, an arcade and a restaurant that offers delicious food. Also there is a business centre if you are on a business trip and need to have access to a printer and a computer, that are all available to you. This hotel is near the major shopping centre so you can walk for 18 minutes and do all your shopping while you are staying in Halifax. The staff is so friendly, welcoming, quick to respond to all your inquiries. You will not be disappointed staying at this lovely place. I will only be staying at this hotel if return to Halifax again.

I was looking forward to staying here because everything I’ve heard makes it sound like a great affordable place. But then my travel partner got sick(not covid). Even though I’d booked through a discount website which didn’t allow cancellations, the supervisor on duty still allowed me to receive a full refund instead of losing almost $400 to circumstances. I am very grateful to the considerate staff here and look forward to enjoying your property in the near future!

Stayed here last year and it was good. I have a reservation for next week. There better not be any mouse in my room because I’ll go mad…just saw that recent review where there was a mouse. $29 credit?! They should have been fully comped like any good hotel would do in a similar situation.

Room was absolutely horrible; rust in the bathtub, went to open the window and the window feel out onto me, air conditioner was hanging out the window and leaking everywhere, the door also had a gap big enough for our fingers to fit through so we could see into the hallway, this was meant to be a nice trip for my boyfriends birthday and it was so disappointing, when we went to request a new room as we were spending $300 for one night there they were completely unhelpful I literally had to argue for a 10% discount absolutely disgusting and will never stay here again, I have never had issues with best western before but this has completely turned me off from these hotels. Also the restaurant has spiders everywhere I would highly recommend cancelling your reservation and switching hotels if you plan on staying at this location.

Traveled for medical appointments for several weeks and every time I stayed at the Chocolate Lake Best Western, I was extremely pleased with the service I received and the quality of the facilities. The only inconveniences I experienced while staying at the hotel were self-inflicted but that didn't stop the staff from going above and beyond to help me solve my issues. There is a little shop where you can buy anything you may have forgotten, the staff is friendly and competent, there is a nice atmosphere at the bar, the restaurant offers large portions, awesome for sharing. The breakfast is satisfying, and the hotel is centrally located, close to the Halifax Shopping Center. Finally, the price is very reasonable, and I would recommend this hotel to anyone who is looking for a comfortable stay.

If I ever come back to Halifax it will be to this hotel. First of all the view is amazing. Staff were super friendly and helpful. Complimentary breakfast was delicious ( better then any other hotel) . Has a pool, fitness room and arcade

Standard hotel offering, room was decent and very clean. Close to the Rotary, offering easy access to most of the city by car with free parking onsite. Good swimming nearby on Chocolate Lake, in the summer. Old school, coin operated arcade located in the building basement is a hit with the kids.

My wife and I spent some time with our 3 boys together here, celebrating our 10th wedding anniversary. Food was excellent. Swimming pool was not very busy 👍. Shallow at 1 end, deep enough at the other end, good for starters and all to enjoy.

Very nice and clean Hotel. Staff is very friendly and helpful. Has a nice restaurant inside. Eat in or take out to your room. They have Gluten-free options. Complimentary breakfast is good. We would definitely stay there again.

Our particular room could use some updating but it was comfortable and the hotel is in a great location if you have a vehicle and want to stay away from the downtown (and have easy access to it for site seeing). The staff and customer service were top notch and the included breakfast was better than I expected.

Loved our stay. Good location, a large, comfortable, and spotless room!! Pool, playroom, fitness, all you can find here! Breakfast was delicious! Staff polite! Great place to stay. Thank you, Best Western Plus Chocolate Hotel!

A motel like hotel with clean rooms and providing complimentary hot breakfast. Enjoyed the room with a good lake view. The check in was not pleasant. Checked in an hour after the regular check in time, was told the lake view room I booked was not ready. The front desk person was trying to talk me into check into a downgraded non-lake view room, I firmly rejected. had some one who has more responsibility stepped in, and check us in my lake view room right way. On the second day, there was some event going on, all the parking spaces was full, event participants even parked in no parking aeras. That was not very convenient for the hotel guests. The hotel is dated, was trying slide open the lower part of the window, the sliding panel fell off the rails. A side door's lock was not working, leaving the side door open all the time, a security harzard. The sound isolation was very bad. The second day was a rainy day, have to stay in the room, a couple of kids upstairs had been pounding the wood floor all day long.

Hotel was easy to get to. Parking was good and easy to navigate. Arrival front staff was Kind and helpful. Made good suggestions. Arcade was fun. Everything else I would say old, run down, loud and below a rating I would give it. I don't normally rate places as I am happy and move on. But this was just very disappointing. We travelled from Sydney and heading back to ontario. Wanted to enjoy a hotel stay. The cost was High for what we experienced. I didn't sleep at all with the amount of noise you could hear in our room. The doors sound like they're slammed when ever someone uses one. Updating the doors and windows is a must to match the price.

Not worth the money. While the location is nice, as is the hot breakfast and the amenities (pool, games room etc.), the hotel itself fell well below our expectations and our other Best Western Plus experiences. The service level was atrocious - I tried calling for three days to request an early check in, and even left a message with the guest services manager, with nobody ever picking up the phone or returning my call (I ended up having to get someone at BW's client centre to contact the hotel for me). The desk staff was also repeatedly rude or simply not at their post during our two-night stay, and I had to request a routine turndown of the room when no housekeeping came (I was told "oh they must have forgot", with a literal shrug). The room itself, which for us was a double queen suite, was dated and musty, with notable paint peeling, a broken window latch, and a bathroom with a rusty tub and clear ventilation issues. Would recommend spending your money elsewhere in Halifax.