Tried it because of the perfect location. Walking distance to everything. Not worth the money. One elevator is still out of order after weeks, making it difficult to get to your floor. Not even a stair option near the elevators. Pool, spa, and fitness area closed. Pay for parking and pay for breakfast. No sleep either night because my room was only a few floors above the noise from the club next door. Too many other options in the area. They need to try harder if they want to keep charging premium prices.

To start, I have achieved a Lifetime Platinum Marriott status and have stayed at countless Marriott locations throughout the country for decades. I have had the opportunity to stay at the Marriott at Penn Square over a dozen times since the property opened. I often spoke to family, friends, and colleagues how great the location, rooms, and service were. However, over the past 2 years this location has really failed to meet my expectations of the Marriott brand. As this is a franchised location, I can only assume that this is a direct result of the lack of leadership from Penn Square Partners. The staff overall and especially the front desk staff have become rude and dismissive of their customers. As an example, the property has consistently reimbursed their guests for self parking. There is even a large sign as you leave the Marriott and enter the garage that states Marriott guests should validate their parking ticket at the front desk. I understand that the garage is managed by Lancaster Parking Authority. I also realize that policies may change. Yet, if there is a change in policy then, large signs confirming validation should be removed and front desk staff should be able to respond more considerately. Furthermore, the cleanliness of the rooms has deteriorated. Not only have I experienced below average cleanliness but, floor boards in multiple rooms were coming up. I assume the glue that was used on the vinyl plank flooring has deteriorated but, it appeared there was no effort to fix the potential tripping hazard. I want to be clear that this was experienced in multiple rooms over the past 2 years. Finally, I recently reserved 2 rooms for a 2 night stay for my family and I. Due to the fact that I have a 4 year old toddler, I requested connecting rooms. This is a request that I have made in the past that was guaranteed. Unfortunately, I was informed and even a Marriott Guest Services Supervisor was told that this location will NOT guarantee connecting rooms. It was clearly defined that the only reason connecting rooms was needed and guaranteed was due to a 4 year old toddler. Marriott at Penn Square were unwilling to accommodate. As a result, I cancelled my reservation. Based on my experiences and overall lack of support and service over the past 2 years, I will no longer spend any time at this Marriott location. Anyone considering the Marriott at Penn Square should be prepared that it will not meet the standards of the typical Marriott Brand experience.

So my family and I stayed here because of a school event. Everything started off ok until I went to go shower. The water wasn’t working. So we called and they changed our room ok cool. They downgraded us into a different room. That was fine the problem was they didn’t want to reimburse us for the downgrade and gave us a hard time. It’s a nice hotel but I don’t think it’s worth the money especially when you aren’t getting free parking or continental breakfast.

They are a bit off ! Roof top - bartenders so busy having conversations with each other - ignore people at bar . . Plough - much better service and options Front desk - don’t know what to say . Hit or miss . Location is the only plus . It is a 3 star hotel ! Not worth money except for location . Have charged my card debited money but keep insisting they have a problem . Told them twice for room clean - but no notes so back after the whole day to a dirty room . No options like other Marriott - to call straight for house keeping No room service - No valet parking . Really it’s like a best western dressed up !! .

Hotel is very nice, tons going on around it. The room we got was great except for a blown outlet. They have three restaurants but do not offer room service. They have an Executive Lounge but it is only for Platinum benefits and I believe breakfast only. The parking garage is very nice ($15 daily), but when we were there because of the two large weddings taking place there was no parking. It appears that they have valet but they do not. Because of the cost of the room and their current tier rating within Marriott they should allow Gold benefits to apply to the Executive Lounge. I think they should surely be offering room service and valet to bring the ratings up to their full potential. You cannot be a luxury hotel with those rates without offering luxury itself.

First class hotel pick for a weekend stay in Lancaster! Excellent clean rooms, comfy beds, great location with plenty of restaurants and shops close by. Parking spaces are reserved for overnight guests in adjacent garage for $15 per night. No complaints; will look to stay here again in future.

I came and stay here annually while attending my work conference and let me tell you, they away live up to my expectations! Very clean and modern! I love their soft pillows and mattress!! I always get some of the best sleep when staying here. The upkeep and maintenance of this hotel is amazing! I always look forward to attending my conference. I’m counting down the days to my next return! Highly recommended and highly appreciated!!

I booked a room in early November for a December 16th 2023 work holiday party. Check in is 4:00pm. We arrived at 5:00pm and our room was not ready. Our holiday party started at 6:00pm. We didn’t wait too long but this made us late to our event. I would expect my room to be ready at their check in time of 4:00pm and especially at the price I paid for a room there. My room comes with parking but we were immediately met with a sign in garage that says “garage full” but how can that be if I get a space with my room. We entered the garage anyway after driving past it the first time after seeing that sign. There were numerous elevators out and the elevators stopping were full each and every time. It’s not normal to have to wait for an elevator for 20 minutes. So after dragging our luggage down seven flights of stairs because we couldn't get an elevator, we arrive at the parking garage elevator which worked fine the previous day but suddenly it says “out of service” and our vehicle on the top floor of the parking parking garage and again we have luggage. Ive already had it so I press the elevator button the door opens and we ride elevator that is actually working to the top level. So the garage wasn’t full and the parking garage elevator was working. My first and last time staying at the Marriott in Penn Square. The room was nice but the piss poor management of reservations and allowing overbooking topped with inadequate amount of working elevators is unacceptable and chaotic. No thank you. I will find a different hotel next year.

Held my oldest child's college graduation party in the Montgomery House. We used the first floor for food and lounging. They made fresh made to order pasta dishes for our guests. The second floor was used for table seating and we had a Karaoke DJ for our guests to sing their favorite songs. On the third floor we had a large dance floor and a DJ for dancing. We had a bar on both the second and third floors. It was epic, 100 guests and everyone had a ball. The Marriott staff were awesome and took care of everything for us and our guests. Thank you Joshua Nowak, General Manager and Rebecca Nett, Sr. Catering Manager for helping us provide an epic experience for our son's college graduation party. Vincent was the manager on duty supporting our party, he was great. Top Class and the venue showed up really well.

The place looks classy and high end. The rooms do as well. Looks can be deceiving. The beds are worse than sleeping on the floor. The shower has little pressure and the temp fluctuated from ice to boil. Two kings breakfast buffet was one of the best we've been to.

Beautiful Hotel! John in the lobby was so kind, helpful and informative. If fact it was our brief discussion with him weeks prior that motivated us to revisit Lancaster and this time stay at the Marriott. So happy we did it was a truly wonderful experience.

Awesome location between central market and food hall in middle of downtown, very walkable. Parking was $15 for 24 hours, very reasonable and convenient. Rooms were recently updated but really just with paint and new LVP flooring. Furniture is not new. Bathrooms need an update, and they have the dreaded barn door that never provides enough privacy in double rooms. It seems like all the chains post-COVID moved check-in times to 4pm, which is really frustrating. It feels like you have very little time to get situated now before dinner and evening activities, particularly when traveling with young kids. That’s my biggest gripe. Otherwise rooms were nice enough but location was five stars. Drinks at their bar (Plough) were okay. I ordered one that was supposed to be bourbon, basil, and balsamic and labeled as spirit forward. But tasted watered down and more like rosemary than basil. I found it off putting. The drinks at the food hall down the block were way better, worth the short walk.

Gold loyalty member, requested early checkin at 3. Showed up at 3:30, and was put on a 'waiting list' to get a room, and room wasn't ready until 6 (likewise for others I was traveling with who were on separate reservations). Had to get changed in a lobby bathroom. Room was clean, but service very poor. If you charge $250 for a room, you should have enough staff to make sure they're cleaned and ready by the 4pm check in time

We had such a great stay! The location is incredible and parking was easy (it is an extra fee but not terrible). Taylor at the Front Desk made check-in a breeze. She was so nice and helpful! The rooms were beautiful and quiet! We were near an elevator but we never heard it. It was very kind of the hotel to send an email prior to our stay alerting us of the restaurants onsite and a few amenities that weren't available due to some construction. It made our whole stay much easier.

Horrible hotel. I have never stayed in a hotel where I felt I needed to bring my own toilet paper! Bathroom without fan--became hot and smelly' . Room was dark with no lights. Who needs back lights around the TV and headboard? Very hard to work at desk, only penlight available. They had only one elevator available as they used the other one for bar, Long lines always. The host at breakfast only sat people at tables after he cleaned tables, brought coffee and bill to seated guests. There was always a line although at least 1/3 of tables were available. Also very hard to engage wi-fi. We had to call Marriott's IT dept daily to reconnect. This took a lot of time and happened daily for 4 days. Over-all an unpleasant experience--very frustrating.

I've stayed in MANY Marriotts this year and this one is by far the nicest. Three weddings happening at the same time as well but it didn't feel overly crowded. I had an updated corner room so I can't comment on any of the stuff others were complaining about. Huge lobby as well right in the middle of all the action. No wifi issues at all. The only thing is that the pool is under construction or renovation.

I apologize in advance to the readers for this lengthy review. Please read it in its entirety so you can truly understand how horrendous this experience was. This was literally the worst experience I've ever had checking in at a Marriott. It was an absolute catastrophe of monumental proportions. I try only to leave positive reviews, you can check my Google review history. However, this one-night stay at the Marriot Marque in Lancaster for a wedding was such an epic failure that I feel obliged to express how bad and disappointing it was. I understand things happen that are out of a business's control sometimes, but the lack of effort or empathy by the employees at the front desk was overwhelming. I didn't hear I'm sorry once during the check-in debacle. "I'm sorry, or I apologize," goes a long way and doesn't cost anything. We made reservations for three rooms over eight months in advance, anticipating a one-night stay to attend a wedding. I'm a Gold Bonvoy member, which I don't put much stock in, except that you are supposed to get extra benefits and preferential treatment when staying at Marriot chains. Upon our arrival, it was absurdly clear that the hotel was completely overbooked and severely understaffed. There were 5 other wedding parties staying there, a graduation ceremony going on, and a taekwondo event. These other large parties are not my problem or concern to deal with. Unfortunately, the hotel lacked any suitable space or storage area for luggage, aside from the overcrowded desk area, already strewn with numerous bags. When we attempted to utilize the lobby restroom, it was shockingly closed to guests and had security not letting anyone in to change. The front desk staff proved unhelpful and unfriendly, devoid of apologies or attempts to rectify the situation. Only after persistent inquiries were we reluctantly given access to the gym level to utilize those bathrooms. To no one's surprise, those bathrooms were also conveniently closed for renovation and to guests. I can't even make this stuff up! Check-in was scheduled for 4:00 pm, which is normal, but we were trying to get at least one room around 3:00 for an early check-in so we could all at least change for the wedding. Nope, that didn't happen, and I was told I'd be put on the waiting list and would receive a call when the rooms were ready. Guess what? Still waiting on that call—no call, text, or email. I got back in line around 3:30 to check on the room status and noticed they were checking people in and giving them room keys. When I got to the front desk, I was told our rooms still weren't ready. I finally got one room out of 3 before we had to leave and go to the wedding. At that time, he couldn't get all 3 rooms on the same floor, so I said, "Don't worry about it, we have to go to the wedding, and you will have more than enough time to get all the rooms on the same floor situated by the time we get back." I came back from the wedding around 10:00 pm, and guess what? Not one room out of 3 was on the same floor after all that time to figure it out. Words cannot adequately convey the profound ineptitude displayed during this entire experience. We ultimately crammed 30 people into a single room to hastily prepare for the wedding. The following morning, I went down to the lobby, hoping for some resolution, compensation, or to at least to hear someone say, "I'm sorry for the terrible dumpster fire that occurred during your group's failed attempt to check-in." Instead, all I received was a litany of excuses and feeble attempts to shift blame. Finally, someone managed to utter the words, "I apologize," and I was asked what I wanted. At that point, I said no, don't turn this around on me; what are you going to do to in an effort to try and rectify this situation? I'm not the manager of the hotel you are. She was willing to offer a $100 rebate and some reward points. Our group had over 20 rooms, not $100 per room, just a flat $100, truly insulting. If you stay here, I hope you have a better experience than we did. Tony M.

Great location, but this Marriott could use some upgrades. Robe and slippers would be nice. Provide water in room if you're providing a coffee maker. Room temperature was not consistent. But the location is great! Didn't enjoy the restaurant menu at all.

It's a very nice hotel with some updated rooms with updated bathrooms (although they're starting to be some wear and tear in the workmanship ). My only real complaint is that nice hotels nickel and dime you for things that cheap hotels include. For example, my group rented the conference room, yet we were charged $110 per day if we used the projector screen. That, to me, is absurd.

Beautiful hotel. Very big with a lot going on. The room was amazing and once we opened the curtains, because we had a corner room, the view was amazing. The only bad thing about this place is parking. At first you're not sure where to go or what to do. Then someone told my husband where there was parking in a structure. The only bad part that they don't tell you is parking is $15 a night. I just think they should let you know the parking situation when you check in.

A few years ago I stayed with my family here. At that time, I had a good memory so I stayed again for my kids birthday anniversary this time. However, there There are things I am disappointed. First of all, the swimming pool is under construction, so it can't be used. If there was a notice about this on the hotel site, I might consider to stay elsewhere. The important one of reasons I booked this hotel was the swimming pool. And there was no complimentary water in the room. I asked for an additional blanket and there was no action until three hours passed. I was able to receive it after I made an additional request twice.

Fantastic hotel. Great service, and very clean. Perfect location in the town as well, close by to everything. Parking garage attached to the hotel which is convenient. You do have to pay for parking though for that garage. Would definitely stay again!