Deborah Pacheco is the best provider that I've been to since moving to Las Cruces in 2008. She is kind, personable, and attentive. She takes the time to sit down and have a conversation with her patients. She is very knowledgeable! I refer my friends and coworkers to her because I think she is an exceptional nurse practitioner!

Family care on valley is absolutely the best Dr office, love the staff the atmosphere is always so pleasant. My waiting time to see my provider is never longer then 10 minute always on and out in no time. The front desk receptionist are always so friendly always willing to help. Love my Dr office.

Exceptional service. Very flexible schedule. The only provider who can reschedule me right away. Excellent for someone like me. I am a OTR driver and experience schedule changes every few days. Being able to have doctors office that can flex their schedule to accommodate me is a very important criteria for me . Thanks and keep up a great job.

Loved that the wait was not long at all, but the visit was a waist of a co-pay. The doctor almost seemed as though she didn't believe that I was sick and when I mentioned I had been taking over the counter cold/flu medication she asked if I was feeling better...I wouldn't have waisted $20 if I was "feeling better", to be there. She then just prescribed basically the same over the counter medication I had already been taking. It's been a week now that I've been sick.

3 months ago I was close to giving a 5 star rating. They’ve changed to a centralized call center. I was on hold for 18 minutes today. Then I was transferred twice to no end. I’m done with this place. I only continued with them because the local staff is all so nice, as is Russell Coryell, the provider I saw. It’s a shame the practice was changed.

Excellent visit. The staff and doctor are very friendly and professional. Actually, this is one of the very best doctor visits I've had.

The doctors at this urgent care are incompetent. The doctor prescribed me cetirzine after clearing asking me if I have allergies and I told him no. This is an allergy medicine which makes no sense. I asked to be tested for the flu and they refused because they said I did not have a fever. Also when the doctor came in he was in my room for maybe 20 seconds and did not even give me the opportunity to ask questions or discuss anything. If you wanna wait 3+ hours to see the doctor for 20 seconds and then get prescribed medicine that isn’t even going to help your symptoms, then THIS IS THE PLACE FOR YOU. Oh and on top of all that the man at the front desk told me to ask the pharmacist to prescribe me the medicine I wanted. Anyone with a brain knows the pharmacist cannot prescribe medication. Again incompetent.

I've only been to the Family Care, not the Urgent Care, facility on Valley Dr. I'm wondering if some of the reviews are actually about another place. I found the facility very clean, the staff helpful and professional, and my care from Debra Pacheco attentive and thorough. I hope to continue as a patient here whenever needed.