Made a stop here to check niche perfumes I wouldn't be able to smell anywhere else. I sprayed tons on a paper sample but the SAs were all patient. Compared to other NM stores I've been before, the SA here are respectful of your space and not hovering over your shoulder. They asked if I need help and when told them I just want to check the scents, they left me on my own to enjoy the scents leisurely.

Shame to Neiman Marcus. Got in the store and purchased a pair of Christian Louboutin and they didn’t have my size available so i had to place an order for it to be shipped to my home. Received the delivery notice via email but couldn’t find the package at my door. I called them back and reported the issue and they told me they will have to file a claim with Fedex. Waited for over 10days and still called them to know what the status was and they then told me Fedex delivered the item at my door. No one in my house hold received or signed the package. A manager in the name of Steve told me that once the order is placed they can’t can’t control what fedex does. Told me that it was the same thing as me taking the shoe out of the store and loosing it. I asked for prove of investigation and received nothing. Neiman Marcus simply told me to take the loss and deal with it.

If there was a possibility to give Zero star to this place I would !!! Came with mom to the lady’s shoe département of NM Vegas at the fashion mall. It was her birthday and she had won a very large sum of money that morning playing poker. She wanted to get us both designer heels for a night on the town along with designer slides for the pool and GG sneakers to walk the strip. Too bad the arrogant older gray hair man with a moustache didn’t even bother to unfold his arms or stop talking with his coworkers, another gent and an Asian woman. He looked like maybe he was a manager since he was noticeably condescending toward us. We felt totally ignored because we looked a little underdressed, however he failed to noticed ou Chanel bags and our Cartier watches !!! We went and spent about 6K in shoes at the Wynn where our room is and were treated kindly and with respect Shame on you NM!! I know you could car less but have lost 2 patrons …

The staff was rude and horrendous. I was browsing and wanted to see if a certain item was available at this location, which it was. I decided I wanted to go to a few other department stores before returning for my big ticket item, but when we left my boyfriend informed me they were talking dirty about me behind my back. I decided to take my business else where. Do better! I have told everyone I know to take their business else where.

The NM Cafe was absolutely Fabulous in every way!!! Excellent Staff and super attentive and gracious!!! Try the Blackened Salmon Tacos, Superb!!!!! In the big Fashion Show Mall close to the Beni-Hana!!!

Catherine Quinones was simply the best. Friendly supportive and with her honest opinion on spot. She took her time and helped us to find what we need. If you are in the Neiman store do yourself a favor and ask for Catherine.

Do not buy any beauty products from this store, they leave their stuff on the shelf for way too long so the chances of you having bad product are pretty high. I bought shampoo that was all watery and liquidy, and then just recently a self tanner that was all yellow and funky colored, and I tried to return that, and they told me because it was open, I had no recourse, even though I was in the 30 day return timeframe. the Beauty manager Jennifer would not even work with me. She basically told me I was just stuck with the product and wasted money. Where as other stores such a Sephora, Bluemercury, and even Saks would return something like that and at least give me credit towards another product. I will never shop at this Neiman Marcus again, I used to spend thousands of dollars with them, but they will never see my business again. They have poor customer service, and a poor return policy and they have old product on their shelves that they are not pulling.

I purchased an item from Neiman Marcus website and paid for Next Day Shipping. It has been 3 business days, and my order hasn't shipped. Customer Service response was simply there is nothing we can do regarding our delays caused by our warehouse.

Emerson from luxury shoes is the guru! My hunt of a pair of Chanel espadrilles ended with his help. I visited all 4 Chanel stores and wasn’t able to score a pair. I was about to give up until I chanced upon Neiman Marcus. From the get go when I was browsing, Emerson was attentive but not overly pushy. His counter was also well stocked with sizes and options which made shopping great. Knowing I was short on time, he went above and beyond to ensure that my shoes were shipped to my hotel so I can take it home with me. When I returned home and realised some flaws in the shoes and second guessed my sizing, he was patient to help me through the return process. Through both times, he kept me updated through text to ensure we stay in touch. Today, I finally took my shoes out to play. It is also my first luxury purchase since moving to US. He has the customer experience right at the heart of it all and strives to do what is right. It made buying this pair of shoes even more special. I highly recommend going to him because he will make your shoe dreams come true. I know who I am going to for more shoes purchases in future. Thank you Emerson for all that you do!

Went looking for Vilhem perfum... gentleman working at the counter was super knowledgeable and helpful. In town for a trade show and wearing a silly sweatshirt but was still treated well. Can't say the same for the Neiman's in Charlotte, NC.

Fantastic store! Great people very knowledgeable and service orientated. They really seem to go the extra mile.

Very nice stuff..My Wife was in heaven! Lol. Stuff you can't find back home..J

Nice, knowledgeable sales associates. They know how to treat you. Free drinks

I recently had an exasperating experience with Neiman Marcus in Las Vegas to the point where I will never spend another dollar there in my life after being a long time customer of their store and I will make sure anyone I know steers clear too. Borderline fraudulent behavior going on over there from the management level down. My how times have changed! After buying 12 pairs of designer shoes in a whirlwind shopping adventure, my overall satisfaction has been far from what I expected. The initial service at the store left much to be desired. There were several instances where communication was lacking, and promises to address my concerns went unfulfilled. Despite my attempts to rectify the situation, I was met with unresponsiveness from the staff. My primary concern revolves around a pair of shoes that I never received, even though I paid for them. Despite my best efforts to resolve this issue, it has persisted for over a month without a resolution in sight. In my communications with Neiman Marcus, I highlighted the importance of addressing the matter promptly, as any customer would expect. Unfortunately, I have yet to receive a credit or the shoes that I paid for. The website says that they are sold out now, so I probably will not receive the shoes I wanted to buy due to their employees dropping the ball. I'm left with little options but was hoping I could get someone who works for Neiman Marcus' attention that still cares about keeping their customers happy. That hope is dwindling. Perhaps they have switched over to employing AI customer service bots over there. It's baffling! I just want the shoes or the money that I paid for the shoes back. I don't see what's difficult about this. Are they hoping to run me out of energy so I no longer seek the refund I am due? I'll tell you what, I've got better things I could do with my time than having to hound your employees to do their friggin job. What has surprised me even more during my quest for resolution to this matter was the lack of a coherent response in my efforts to escalate the issue. My concerns seemed to have been passed back to the same staff members who have shown themselves to be incapable of addressing the situation effectively, as if somehow this is supposed to yield me different results? Talk about madness! While I believe that mistakes can occur, it's the company's response that truly matters. It's essential for any business to value their customers and take their concerns seriously. I had expected a much higher level of service from a retailer of Neiman Marcus' reputation and caliber. Especially when I am in the 2% of clientele that the CEO, Geoffroy van Raemdonck, claims he is looking to get more of. I spent almost 30% of his desired clientele's yearly spend in 30 minutes. So why is it that Susanna Barnard is not even concerned with losing my business permanently? I urge Neiman Marcus to reconsider their approach to handling customer issues and to provide a more effective resolution process. As a long-time customer, I believe that clear communication, accountability, and a genuine commitment to customer satisfaction are crucial for maintaining a positive reputation. At this point, I would not be surprised to hear that they are going under. They have lost all attention and focus over there and you can't get anyone on the phone, nor do they return your call. They are unapologetic about their mistakes as well. Arrogant... Beyond rude!!! I hope that my experience serves as constructive feedback and encourages improvements in Neiman Marcus' customer service processes because as it stands, I can get better customer service at Target. Why would I spend that much money to get treated worse? No thank you! There are no shortage of places I can spend my money. As the recession deepens, without customer service to differentiate themselves from the MANY companies that supply the exact same products, they got nothing. Did you hear that? I think Chapter 11 is calling. Better let you go take that... Peace out!

Richard in the suit department was so sweet and accommodating. We brought my son to get a suit for an interview and after a day of continuing education we all looked haggard. We went to another store first and when that salesman thought we didn’t have two cents to rub together he basically was no help. Showed up at Norman looking just as horrid and Richard treated us and my son like family. He steered us toward the cheaper suits but they didn’t look quite right on my tall, skinny son. Next he let him try on a Tom Ford suit. It’s an understatement to say the suit looked like it was made for him. It fit perfectly off the rack. The lights turned out in the store at closing and Richard stayed with us for another hour helping us pick out shoes and shirts and ties. He went above and beyond. He exemplifies everything I would want in an employee. The way he treated us you would have thought he owned Norman Marcus. Thanks Richard!

During a recent shopping trip in Las Vegas, my wife and I visited the Neiman Marcus department store. Although we didn't find what we were looking for, the service was excellent. The staff was friendly, helpful, and went out of their way to assist us with our inquiries. The store itself was clean and well-maintained, with a pleasant aroma that added to the overall shopping experience. Despite not finding exactly what we were looking for, we appreciated the effort put forth by the staff to assist us. Overall, Neiman Marcus is a great department store with excellent service. Although we didn't find what we were looking for, we still had a positive experience thanks to the helpful staff and pleasant atmosphere. If you're in the market for high-end fashion and great service, Neiman Marcus is definitely worth a visit.

Las Vegas NM. Cosmetic department. I purchased Chanel loose powder eyeshadows. Tried to return them next day, or exchange for something else, or get a store credit. They wouldn’t do that. The problem was the quality of the eyeshadows. They are absolutely messy. It goes literally everywhere, face, clothes. And it’s not easy to brush them away. The eyeshadows leave colour everywhere. Salesperson (Jewel) said nothing she can do. Her manager Maria said no as well. This surprised me. In this competitive environment where there are lots of choices, you guys treat your 10 year customer like this. I am very let down and will avoid Neiman whenever I can in the future for this little decision your salesperson and her manager have made. There are couple more department stores at the Fashion Show mall who have always stood with their customers.

Id like to return the perfume i bought, im sure i got the counterfeit product and they said, they cannot accept the return since i already used the product! Yes i did twice! How can i know if i get the real or the fake one if i did not try it on? And if i ever get the real one why bothered trying to return it? The want to give me a 15$ dissatisfaction discount for 500 i paid for the product that its fake?? I really want to return it! Or they have to send me the real one.!

Excellent ,more variety for example in creed perfumes and madly more than any place I have visited,the people work here treat you so good and friendly

Always good service and quality merchandise a d always helpful with alteration and shipping free (reg. Not air or speedy!!) But u can always go back and pick up

While in town I was in need of a last minute evening dress. Kourtnee in Women's Designer Clothing provided exceptional customer service and was able to arrange same day tailoring and pickup of a rather intricate dress. She is an asset to NM.

One of my favorite places to shop in every city. Went to find a specific pair of shoes I couldn't find in my regular NM store. Found them! Happy as usual.

Came to Vegas with my family for my husbands birthday and saw the Nieman Marcus while we were walking the strip- grabbed my daughters hand and we made a beeline for it! Good thing it’s in a mall so I could keep my son and husband distracted for a bit 😂 I’m going to a wedding in Philadelphia and was looking for a medium size clutch and this one was perfect. This piece is timeless and will work well with any outfit- whether you dress up or down. Glad to add this one to the collection. Will always stop here when in town as I don’t have one near me!

Great store, excellent variety of fragrances…Lee Zamir always helps me to test and find my favorite scents…The best customer service.

Worst shopping and customer service I have experienced. I never should have strayed from Nordstrom, lesson learned. Will never go back, will never recommend, will advise friends and family to stay away. Too bad.

Tagged along with a friend who was trying to find a men's fragrance. Decent store. Salesperson was friendly and lovely. From Santa Cruz I think.

Great mall in the heart of Vegas I found some niche fragrance here at Neiman Marcus and boy it was a fabulous place to smell all of these great fragrance. Sales associates are very helpful and gave me and my wife some very helpful advice and she gave us great recommendations. 👍🏼

Still a bastion for the petty bourgeoisie( Heavy on the petty ) but if you just must shop here then ask for King ,he is a real professional

I called the Neiman's on Las Vegas Blvd to see if a pair of shoes I'd seen online were available in store. They did. I was assisted by Brian who not only helped me order the correct size, he made me feel I was his only client. Amazing customer service!! I received the shoes a few days ago. They are Alexander McQueen but because of the amazing sale NM is having right now, I paid a third of the original price. Check out the great prices online or in store. (They also offer pay over time services online.) Go find a steal-of-a-deal like I did!!

Neiman Marcus is always a nice upscale retailer. For the most part, staff is friendly. Prices are high, but you’re getting high quality products. It’s always a good idea to checkout the sale items, I get a good deal on Eton shirts. Most Neiman Marcus stores look alike, and are laid out the same.