I made an appointment. Waited 3 weeks to get my implant removed. I was supposed to receive a call the day before to let me know if they take my insurance. I never received the call. When I called PP it directs you to an office in Colorado. The girl says in the notes that they tried to call but my voice-mail isn't set up. Okay that's fair. So I drive 25 min to my appointment, just to find out the nurse is on medical leave which they would have told me had I answered their call. So why wasn't that in the notes? They rescheduled my appointment for September 5..more than another week to wait and to a location 40 min from me! To top it off I don't have any missed calls from them.

There’s a lot of bad reviews to this place but honestly everyone has their own experience when they get there. I had an appointment there that I made online and yes I did have to pay for any services but I didn’t mind it because If I need something done I will pay whatever I need . The staff was really nice to me and I’ve never had a nurse so nice to me before. I wish I remembered her name to put it on here but I defiantly recommend this place ( it can be pricy though ) but for me I had no insurance . I got there an hour early and the nurses did get me started either way and did what they could even before the doctor was even in . The only reason why I’m not giving it 5 stars is because I had my appointment at 11:30am and I didn’t end up seeing the doctor till around 12pm. Btw they don’t allow anyone but the patient inside so any partner or family member has to wait in their car and depending on how many people are already waiting inside you’d also have to wait in your car too and the nurses can call you on your cell to come back in once you check in.

Very long process. 2 hrs. Front desk very nice! They get the job done but you'll def have to plan for 1 1/2-2 hrs. I had to reschedule my next appt due to time. It was nice to get in within a week's time however. Good for last minute​ appts.

Not quite sure why people rate this place so badly, I was seen quickly and was given everything I’d need. They explained everything to do with my procedure thoroughly, both the desk staff and women seeing me were extremely kind and understanding. It felt quicker than it actually was and it was very seen less and pleasant, I was nervous at first but felt very comfortable and safe. They aren’t invasive or persuasive, just calm and clear.

I called to remain in line on the Cue, 47:36 min to finally pick the option that was offered to have them get back with me. Well it is now 6 o’clock at night as they are closed. This display of professionalism has enlighten me to the conclusion I’m not willing to take a chance with my health with such incompetence. If you don’t have your receptionist in order upholding her duties why in the world would it be any different further back in the office.

I thought all Planned Parenthoods offered reduced costs for uninsured cash pay, or accepted most insurances. Surprise! Not at this location. After arriving for my scheduled appointment, they wait to mention the out of pocket costs while I was having my consultation. There is no sliding scale, or pay by donation as offered by most other PP clinics I’ve been to. It would seem pretty standard to screen your patients for insurance, or ability to pay when they make their appointment. What a waste of time!

Worst service ever. Each nurse here gave the most judgemental looks to patients and literally shut shamed anyone who came in.

Staff was very helpful and answered everything very throughly and I felt a-lot more comfortable after my visit thank you once again for everything that you guys do.

The people that work here are literal angels. They walked me through everything thoroughly, were so kind, appointment went by quickly, even helped me with my prescriptions after I had trouble at the pharmacy.

They never answer their phones how are we supposed to make an appointment?? We can’t do it online either because it tells you to call

I’ve been here several times and have had mostly good experiences. However this last visit was not so well. I had made an appointment a week ahead and got a confirmation call 3 days prior just as a reminder. I show up the day of the appointment and was told that I was called that my appointment had to be rescheduled. No one ever called me or left me a voicemail about this, the only call I got was a reminder I had an appointment. So I wasted my time going down there. There were just 5 people sitting in the front office, is there only 1 person that can do the consultation? I’m only grateful that they were able to reschedule me for the same week

Horrible experience, staff were so rude and had no compassion when I was in a sensitive situation. Very difficult to schedule the appointment, was told different things by multiple people. Was given zero resources and seemed like they just wanted me out of there. I've been to other planned parenthoods and was never treated this badly.

They confirmed my appointment for this location and once I arrive the day of my appointment they tell me that I’m supposed to be at the one on flamingo and pecos!???? I live near lone mountain and with traffic it would’ve taken 30+ minutes to get there. Lady upfront said she’d call them to tell them I’m heading there but I doubt she did it. This place is being run to the ground and it’s sad because these are peoples lives they’re playing with, time is of the ESSENCE. They could have told me ahead of time that the doctor isn’t at that office on Monday. HORRIBLE

Answer your phone! It’s difficult trying to set an appointment when your website tells you to call the office number. Ridiculous.

The employees were very nice and listened to my needs and very helpful.

Staff is great but clinic needs an updated look.

Nurse was very rude at this location. Been trying to get my results for days but they never answer the phone.

The most slowest PP. 90 minutes to get refill on bc!

It sucks to have to give at least one star for review because this review doesn't even deserve the one star. The receptionist was very quick and efficient considering I came 30 minutes before my appointment, but once it came down to being called back and about to continue with my appointment I was asked to go back up to the waiting room so the nurse could go on her lunch since they "fell a little behind". Understood, she should get her lunch but considering when I came in they were not busy, but coming back to the waiting room now they are packed. It's a shame Vegas has only two planned parenthoods and both have awful reviews. I will not be returning.

My search began through my insurance provider's app. I was in search of a women's health physician and this office was number one in the results given by the insurance. The number listed was for a Planned Parenthood call center located in another state (there was no number available for the actual office). They informed me that my insurance is accepted by this location and proceeds to help me schedule an appointment. The day before my appointment I call my insurance to verify that my visit is covered and ask how much to expect to pay for this visit out of pocket. She reassures me that my cost should be a copay at most because this visit is covered under my plan. Well, I show up a half hour early to my appointment, ready to fill out some paperwork, and they tell me that their billing department told them not to take my insurance. Because they don't accept it. They then say that they called and left a voicemail yesterday informing me of this. There was no voicemail. So I call my insurance to get answers. Agent looks up location by address, confirms coverage. Agent asks for location tax number, confirms coverage. Office manager tried saying that it's a certain doctor that is covered, but only one and he's at a different location. Ok, agent asks for the in house doctors individual number, confirms that they are under coverage. This is outrageous. Their billing department is literally telling the office staff to not accept valid insurance coverage. They are making patients with accepted insurance plans pay full in cash for their services. I urge you to seek treatment elsewhere. They cannot be trusted with your health. The office staff might be nice, but their business model is only focused on the bottom line.

I dare say that it is the best abortion clinic in Las Vegas Nv... Customer service 10/10 Professionalism 10/10 Speed and conciseness 10/10 My process was online and I can't be happier and satisfied with all the good service... Everything arrived on time and better than I expected... Thanks to all the good service, my whole process is already finished and I feel good, healthy and happy Thank you Planned Parenthood💖