Went in for my appointment at 2:45pm to establish my pcp.. They sent me a text telling me the date and time of my appointment and to show up 30 minutes early for paperwork and what to bring which was great. I get there early 2:20pm and get paperwork done; the young lady at the desk even helped call my insurer to help with an issue. Sat and waited until 3:20 to get called back for vitals. Then sat in 2nd waiting area in back until 4pm to actually see the doctor. Didn't get out until around 4:45pm. I did like the doctor (Dr. Connors) as he was very attentive and easy going. He was kind, easy to talk to, and went over things with me not at me like most doctors. This location is a little run down and they may have some serious issues with time management, but they seem to care and are very friendly. (Pics of 2nd waiting area... looking like it needs work.) *update. Time management had gotten 10x better and the front and back have gone under a remodel and looks so much better than before. Same smiling faces and great care provided. Happy to have found a new facility and Dr.

If I could rate lower than one I would. Switched my doctor to there and they are just plain awful. They make you fill out 5 pages of medical info just to have a nurse and doctor ask you the exact same thing. There is no welcoming atmosphere seems like everybody there hates it. The only thing they care about is your money not you. Takes forever for them to send your prescriptions to the pharmacy and there's a total lack of communicating. When you go to check out they just stare at you. Sent me to do labs but didn't send the paperwork and it took 45 minutes to try and figure it out and I still canceled my appointment and went home and switched medical providers. Avoid this place at all cost!

On a hunt to find a new PCP, passed on this one. Ended up walking out after waiting in the exam room for over an hour. The staff seemed ok but once I got called, they asked me all the questions I already answered on the huge sheet they had me fill out. Then they left me waiting for the doctor for an hour. So my appointment was at 1pm they told me to come in a 12:30pm to complete the mountain of paperwork they never really looked at, I was there at 12:20. Then I got into the exam room at 1:18 and waited until 2:20 before walking out. Yes that’s 2 hours without seeing the doctor. While I waited I found another one to try. I see them on Monday. Vegas has the very worst medical care I’ve ever seen.

The front desk staff are rude and act like you are interrupting their time. They need employees that are FRIENDLY, WELCOMING AND WILLING TO HELP PEOPLE! Also, when/if you call, you’ll be on HOLD FOREVER-doesn’t matter which dept you are trying to get ahold of. They will also put you on hold without waiting to hear if you say “ok”. I understand that Drs offices get busy but multitasking AND COMPASSIONATE CUSTOMER SERVICE is a MUST! The PA I see and his medical assistant are really awesome and take the time I need when I see them. They’re the only reason I continue to return to that office!

I had a swollen foot went to see the doctor at red rock medical the doctor said I have to go to a foot doctor he wrote up a referral four weeks later I still did not get my referral the referral department said that they’re still working on the referral it does not take four weeks for a referral I called red rock referral they was very ignorant she was rude told me she know how to do her job and you gonna just wait STAY AWAY from Red rock medical. Red rock medical does have good doctors but the staff that assist the doctors from referrals are very bad do not go to red rock medical

Whew chile the ghetto. No social distancing. Nurses are rude, sat there for a whole 2 hours just for the to tell me I need meds with all these awful symptoms

For context, I'm a 25 yo female. As someone who has trust issues with my body based on personal reasons, I was very scared and nervous to come in. I was never taught that this stuff was important until speaking with peers and learned. I went to this office to see an OBGyn that my Dr referred, and he was a male, however like I previously mentioned I have trust issues, and unfortunately, there were no female OBGyns at this office hence another reason why I stopped coming. I went to him twice and just had enough. He asked how old I was and that I should start making babies at my age, and I told him repeatedly I am not interested yet (I already don't like speaking up because of my anxiety, but I am trying to practice), I still have things to do and this man continued pressuring me to have a child right now. I was already super uncomfortable so finding a new OBGyn was going to be tough, luckily I found an amazing one since I won't be coming here again. Also, after leaving I continued getting a stupid amount of bills in the mail to pay the copayments that I had already paid previously via mail and it was frustrating because when speaking to the front desk, I had asked if I had copayments to pay before seeing the Dr because I was trying to make sure I had enough money to pay other bills, and she told me I had no copayments and I was good to go, so yeah thanks a lot. I had to call them to get so I can pay whatever amount I owe left and to stop sending me bills. Please fix that issue, we're in 2022 and we should not have to be sending our credit card information via mail just to pay one copayment that could've been taken care of in office. It's been maybe 1-2 years since I went here, bit of advice for someone like me, find someone else.

ABSOLUTELY CHAOTIC... is how I would explain this office. The front staff is untrained on proper medical front desk etiquette. Very rude and nasty with the people who are paying there bills. They are constantly messing up the schedule. Don't forget if it was not for the patient/ customer coming to your office you would not have a paycheck Senorits. q

They get 1 star cause I couldn't give them less, I needed an inhaler refill for 2 days, both days the pharmacy sent urgent messages to the "doctor" for approval, also they act to busy to even bother picking up the phone, but when I drive around the building its empty as a shell, at most there's a out 3 to 4 people in the lobby. This doctor doesn't care about helping, he just wants your insurance money. BTW I STILL don't have an inhaler. Thank you Red Rock medical group.

Since Dr. Prabhu is no longer practicing Pulmonology & has been an excellent dr for the many years I went to him, today I saw Sam Hajal, PA in his place. Sam Hajal is knowledgable, thorough, patient & easy to talk to.

Don’t take your kids. They charge a lot for don’t give any quality or good service. The place is dirty, bad location, look like is abandoned and the office of the pediatrician is the worse professional that I ever see. They always look high on drugs.

It’s terrible I’m not sure what happened in the last year. I’ve had to give blood twice because the phlebotomist didn’t know what she was doing. I call for results or to schedule an appointment and no one answers the phone and never returns phone calls. I’ve had referrals sent out incorrectly. It’s not even worth your time. Find another provider.

Dr Prabhu has been my doctor for over 30 years. Any problems he immediately rectifies personally. I trust him above and beyond any provider I've ever seen. It's worth the wait for an appointment and worth the wait if he's running behind. Dr Connors is the only other person I'll see if I can't wait. The personal caring service from both is why despite issues with the front office staff I won't change doctors. They make everything better and the ease of the actual appointment is worth any hassle.

I have seen Dr Prabhu for over 15 years. He is the best doctor I ever had. Always caring. Professional. and considerate.

My visit with Dr Avena was very comprehensive. She really took her time and addressed every issue. I'm very happy to find her.

Great practice, LOVE Dr Prabhu and all his staff! They truly see each other like a family and you don’t see that in clinics anymore 👍🏻 Definitely recommend, different variety of specialties!!!!

I cannot speak highly enough about Dr.Prabu. He goes out of his way to insure each patient has a pleasant experience. Very professional.

Dr Prabhu is an excellent doctor (Lungs). They have many types of doctors; pediatric, allergist, blood draws , x-rays, sleep center and others.

It's like night and day between doctors when your doctor actually care about you and listen to you thank you Dr. Connors you are amazing..

I'm sorry you guys had a bad experience at his doctor's office I have been going to see him for at least 13 years my blood pressure was 200 over 200 that be this out of control have sleep apnea asthma and bronchitis I was near death he saved my life and I love him for that and you got to be talking about the new people

Dr Prabhu and staff are amazing, they treat you with respect and care and really listen to your needs and move in a timely manner for any referrals needed for other drs that you might need to see. I highly recommend them!

Excellent Drs and staff. Very efficient and great individuals working at the Charleston location. I highly recommend PA Conners and his team.

Just a very bad experience with Dr Ellsworth and his new staff. It's sad. I had hoped for better.

I have been to this place many times, the customer service is delayed, I always go with my documents well and there are always problems. I also did my Externship in this place, please DO NOT GO there, the people in charge do not teach you how to do it. The supervisor her name is EVA , She is  just in her place and is very critical of people when she should be a nice person.  The people who train the other Externs are on her cell phone looking at Snapchap, Facebook and diferents social media,  they don't clean the place either, even cockroaches there, a patient had to pick up the cockroach from the floor.  There is no professional ethics. Very few people are nice there;  You may wonder why they see different workers, they all get bored, they never support the one who works there. PLEASE ... go to other places that have the best services, YOUR HEALTH IS VERY IMPORTANT.

I went to this office for years I love the Doctors Dr pabru, Dr,shete,Dr kannon, they care about the patience I recently moved to North Carolina and I hope I get doctors even half is good as these three doctors.

My entire pregnancy with this location has been absolute hell. From misplaced paperwork to being sent for blood work only to come back to a closed office, to cancelled appointments and randomly changing doctors, it's been a nightmare to deal with both this and the Eldorado Medical Center. Every time I've gone in, I've been treated like a brand new patient and my medical history has to be repeated for them to write down on disappearing paperwork again. The times I was seen by the doctor were cut short as he'd answer patient phone calls while right in front of me. I'll be 39 weeks tomorrow, was sent to the hospital as an emergency on my last visit due to my high blood pressure and on my visit today, was told that I'd have to call the number to reschedule as the receptionist couldn't control the appointments and there wasn't a doctor to see me there. I regret not having switched providers earlier in my pregnancy and avoiding the entire nightmare that this office has caused.

My mom was sent to get a procedure done at a different center. I wasn't with her when she went here and her English is poor so we missed the procedure and had to reschedule it. I completely understand that that's not the office's fault, but when I called about it, the lady who picked up was uncompassionate and rude. I even had to be put on hold because the employees were arguing with each other while on the phone. She rescheduled the procedure for today at 6am, and when I bring my mom to the other clinic, they told us they can't go through with it because the office didn't send over the paperwork and don't open until 8am. How do you schedule an appt without sending over the paperwork, knowing that you won't open until later that day? Because of the procedure, my mom hasn't eaten in 3 days. This office is just overall disorganized and made a daunting healthcare experience even worse.