1/5 Joey F. 1 year ago on Google
Our
initial
consult
went
well.
Alexis
was
sincere,
explaining
the
options,
pricing,
timeline,
death
certificate
process
etc.
We
picked
out
an
urn,
which
he
said
would
only
take
a
few
days
to
arrive.
He
explained
that
the
cremation
process
would
take
some
time,
but
that
the
urn
would
definitely
be
available
for
the
funeral
service,
over
2
weeks
away.
We
understood
that
the
remains
might
not
possibly
be
ready
for
the
service.
On
our
way
out,
we
asked
about
prayer
cards,
and
he
said
he
could
have
some
made
up
with
varying
prayers,
and
have
them
ready
and
delivered
to
the
church
for
the
service
along
with
the
urn.
A
few
days
later,
my
mother
in
law
reached
out
to
ask
about
a
guest
book,
and
a
woman
stated
that
it
is
all
included
with
the
cremation.
Apparently
Alexis
failed
to
explain
this
to
us,
but
she
assured
her
everything
would
be
handled/delivered
by
Davis.
Fast
forward
to
the
morning
of
the
funeral,
scheduled
for
10:00.
We
arrived
at
the
church
at
9:30,
to
find
flower
arrangements
from
various
florists,
but
nothing
from
Davis.
9:45,
nothing,
so
I
called
the
Rainbow
location-
no
answer.
I
called
the
Eastern
location,
explained
what
was
happening,
was
put
on
hold
for
5
minutes.
She
asked
me
for
my
number
and
someone
would
call
me
back.
In
the
meantime,
my
brother
in
law
got
a
hold
of
someone
from
the
Rainbow
location
and
they
assured
him
someone
would
be
there
in
10
minutes.
It's
now
a
few
minutes
after
10:00.
The
priest
was
kind
enough
to
hold
off
on
starting
the
service
until
the
urn,
cards
and
book
would
arrive.
Around
10:30
someone
from
Davis
came,
WITHOUT
THE
URN.
They
dropped
off
the
prayer
cards,
book
and
a
lovely
framed
photo.
At
this
point
we
are
extremely
livid,
and
held
the
service
knowing
all
of
this.
It
was
over
a
week
until
the
urn
was
delivered
to
her
home.
No
one
reached
out
to
her
to
offer
any
apology
or
explanation
as
to
why
things
happened
as
they
did.
Please
be
assured
that
we
will
NOT
be
recommending
Davis
to
anyone
anytime
soon.
This
was
completely
unacceptable
and
unprofessional.
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