Went with my daughter to get the acrylic soaked off of my nails. We waited almost 1 hour as they took my daughter first. I had to basically get loud, then the older woman used clippers to take them off and broke my nails with them. So I had to get tips. Once she was done and proceded to paint hem they look horrible. One hand is long and okay the other is crooked and fat. I'm going back they will either fix them or refund me.. But either way never going back after this.

This is the worst my nails has ever been. The lady’s don’t listen and she really messed up my nails, she added so much acrylic my nails look like press ons. A man who sits in the front filed them down but it still looks bad.

My review is due to the aggressive treatment of an elderly woman that simply asked for her Nail Technician to paint the sides of her nails (pedicure). The elderly customer asked nicely and loud enough for everyone near to hear. With no response from the Nail Technician, she asked again and the Nail Technician became upset, and yelled: “Don’t move!” Then, the Nail Technician shook the woman’s foot in her hands. I immediately stated: “Do not talk to her that way.” I was shocked that no one and I mean NO ONE asked this elderly woman if she’s ok or what all the commotion was about. She told me to mind my business and I stated again: “You shouldn’t talk to her that way.” I asked for the owner and…CRICKETS. Everyone just walking around and minding their business. It’s unfortunate that a place of business would hire someone so unprofessional and impatient to mistreat the elderly and sometimes voiceless in such a manner. I’ve resorted to writing this review, knowing there’s a 0000000.1% chance my review will make a difference for this Nail Technician to receive professionalism or decency training, especially when pertaining to the elderly. Again, this review isn’t a reflection on the outcome of a manicure/pedicure (Nail Tech.#9 did a fabulous job). It is the outcome of an establishment that did NOTHING when an elderly customer was mistreated by her Nail Technician…FYI: The Nail Technician had a roller in the back of her hair and is a middle aged woman approaching the elderly stage in life. The irony…

7/15/23 - around 8:30 am..Chair #4 Would give it less than one star if I could!!!Deserve a ZERO!! The worst nail experience and customer service ever! First and last time going to this place never again. I got my nails done there today, by one of the employees (perhaps one of the owners)and she did a very poor and careless job on a full set of acrylics. Added a very light coat of acrylic powder and wanted to argue when I pointed this out! Some of the polish rub off a finger and the she was own her phone couldn’t even hear me asking for assistance. She probably was ignoring me as another customer had to get her attention. I had to re-polish 2 nails myself. Pointed that out to her and the response was “good, thank you for helping me” VERY VERY VERY RUDE!!!Will not be getting service from NAILS & Spa again. POOR SERVICE

I literally just paid over $80 after tip for the ugliest stiletto nails I ever had. The tips they have are curved instead of straight so your acrylics will look really curved and ugly. I wanted long nails for a photo shoot and because they were long the curve was so drastic I made her make them all stiletto. Helped a little bit but they’re so wide and the points look like elf shoes. I left ready to cry because this is not what I wanted at all. The first picture is part of the idea I wanted, with the red heart tips. The only red they had was really bright it was almost pink. Second picture is what I ended up with. I want to literally rip them off, I feel like I was just finessed. They could have been done so much better. I will not be returning and unless you do short basic nail colors/ideas I do not recommend. The older lady who did my nails was very sweet and did her best but it’s not what I wanted and nail techs should be able to tell you when you show them what you want what they CAN and CANNOT do. If you are not trained enough to do long nails or detailed looks, say that! I would have preferred press ons than what I have now for a professional PHOTOSHOOT. Which I made very clear. Livid.

Would give it less than one star if I could!!! The worst nail experience and custumer service ever! That it left me shocked and speachless! First and last time going to this place never again. I got my nails done there today, by one of the gentlemen and he did a very poor and careless job on a full set of acrylics and get painted, when I looked at my nails and it was horrible! My cuticles weren’t cut, and my nails looked bloated and uneven he had powder residues all over my fingers, & some acrylic Into my skin because he didn’t seem to bother to even file them properly.I told him I didn’t like it and to redo or take them off and give me my money back $55 he didn’t care he just walk out and go home, nobody seems to care about it I’m pretty upset in the world we live in today people work hard for their money. This is It’s totally unacceptable! As a business, I’m so disappointed because I was looking forward to it since I haven't done them in so long, I only did them cause I have a wedding to attend but never ever again. STOP HIRING PEOPLE WHO DON'T KNOW WHAT THEY DOING! Y'all GOTTA DO BETTER.

Love lily she is amazing at nails, eyebrows and lashes and her husband is excellent at pedicure he makes sure that you are happy with what you got

PLEASE GOTO A DIFFERENT SHOP!! This was my first time going here. Chair number five she is terrible. Very lazy…I know I could have done a better job than her and I don’t do pedicures. Very lazy…didn’t file my toes, Luke warm towel…was not a $35 job. Very lazy lady…