1/5 K D. 7 months ago on Google • 3 reviews
tl;dr:
Unclear
pricing
&
horrible
customer
service
from
Salon
Manager,
Elsa.
Wow..I
went
to
post
my
review
and
noticed
other
folks
have
had
the
same
issue.
Not
surprising!
Totally
agree
with
Dana,
T.J.
and
Sepe
in
the
previous
reviews.
I've
had
generally
OK
experiences
at
this
salon
in
the
past,
but
I
recently
encountered
a
significant
issue
with
their
customer
service,
which
stems
from
their
unclear
pricing
policies.
Prior
to
visiting
the
salon,
I
called
to
inquire
about
a
blow-dry
service
and
spoke
with
Elsa,
who
is
the
salon
manager.
During
our
conversation,
I
mentioned
that
my
hair
was
already
washed,
and
Elsa
confirmed
that
they
could
provide
the
blow-dry
service.
Elsa
was
not
present
when
I
arrived.
After
the
service
was
completed,
the
stylist,
Romana,
who
had
limited
proficiency
in
English,
initially
informed
me
that
the
cost
of
the
service
was
$85.
This
came
as
a
surprise
to
me,
as
I
had
specifically
received
only
a
blow-dry.
On
previous
visits
to
the
salon,
I
had
received
the
full
service
(wash/set/blow-dry)
and
I
had
been
charged
varying
amounts,
such
as
$85
and
$65.
The
inconsistency
in
pricing
left
me
confused,
as
I
had
anticipated
a
lower
cost
for
a
partial
service.
In
an
attempt
to
clarify
the
situation,
I
asked
to
call
Elsa.
Elsa
explained
that,
regardless
of
whether
I
had
washed
my
hair
before
coming
in,
the
salon's
policy
was
to
charge
the
price
of
the
full
service
(wash/set/blow-dry).
I
had
not
been
made
aware
of
this
policy
during
my
initial
inquiry,
and
it
was
not
mentioned
on
their
website
or
through
any
signage
in
the
salon.
To
further
complicate
matters,
the
salon's
website
listed
"Blow
Dry"
as
an
a-la-carte
service,
leading
me
to
believe
that
they
offered
this
service
separately.
Additionally,
when
I
questioned
the
inconsistency
in
pricing
during
my
previous
visits,
Elsa
attributed
it
to
potential
errors
made
by
the
stylists
due
to
their
unfamiliarity
with
the
POS
system.
However,
I
expressed
that
this
was
not
my
responsibility.
Reluctantly,
I
agreed
to
pay
$65
at
that
moment
to
avoid
leaving
without
payment,
but
I
also
expressed
my
intention
to
dispute
the
charge
due
to
the
salon's
lack
of
pricing
consistency
and
their
failure
to
communicate
the
full-price
policy
for
a
partial
service.
What
made
matters
worse
was
Elsa's
behavior
during
our
interaction.
She
was
extremely
rude,
frequently
interrupting
me
and
speaking
over
me
while
I
was
attempting
to
express
my
confusion.
Not
a
hint
of
understanding
or
humility.
She
even
told
me
that
if
I
didn't
like
their
"policies,"
I
didn't
have
to
come
back.
This
behavior
was
particularly
disheartening
because,
overall,
I
had
a
positive
opinion
of
the
salon
before
this
encounter.
In
retrospect,
I've
observed
other
customers
at
the
front
desk
expressing
similar
concerns
during
previous
visits.
It
seems
that
this
recurring
issue
is
a
result
of
the
salon's
unclear
pricing
policies
and
operational
inefficiency.
Separately,
they
often
don't
use
proper
detangling
techniques,
as
they
tend
to
begin
detangling
from
the
roots
and
work
their
way
down.
During
each
visit,
I
find
myself
needing
to
gently
remind
them
to
start
detangling
from
the
ends
instead.
In
addition
to
this,
I've
experienced
an
incident
where
a
small
section
at
the
front
of
my
hair
seems
to
have
been
burnt
off.
I
suspect
that
this
may
be
attributed
to
the
intense
heat
emitted
by
the
dryer,
which
heats
the
metal
clips
used
when
setting
my
hair
in
rollers
(which
is
partially
why
I
only
opted
to
get
my
hair
blow
dried
during
my
most
recent
visit,
to
avoid
this
happening
again).
If
you're
going
to
charge
premium
prices
for
your
services,
it
would
be
reasonable
to
expect
that
your
prioritize
the
health
and
well-being
of
your
clients'
hair,
and
treat
them
with
respect!