The Onward Team are not only highly skilled but also compassionate and attentive. They took the time to understand my needs and develop a personalized treatment plan. What stood out most was their commitment to patient education, explaining each step thoroughly. Onward is an excellent choice for anyone in need of top-notch care.

Mark and the Onward team are the GOAT of physical therapy! Mark has helped me fine tune my weaker points to create a stronger body for everyday life and fitness. His communication, expertise and care are top notch. And there's no else in Richmond I trust to refer my personal training clients to, knowing they're in the best hands!

Mark is excellent! He has helped me recover from a 2 year old back injury, allowing me to be pain free. He has also critiqued my form while lifting, giving me the confidence to increase my barbell weight. I highly recommend Mark to anyone looking for a PT.

Helen is an outstanding physical therapist! She has helped me immensely in my recovery from Achilles tendinitis by: identifying contributing strength imbalances; developing specific training routines to address them; and by employing therapy techniques such as cupping and dry needling. Helen is wonderful to work with and I'd highly recommend working with her!

Mark has been crucial to my recovery from several injuries. He is thorough, pragmatic, and genuinely interested in helping me define what success is for me and outlining a plan to achieve it. Above all that, Mark is friendly, thoughtful, and holistic in his approach, which makes me feel comfortable that we are getting at the root of the issue and not just treating the symptoms. Highly recommend.

Mark is fantastic and incredibly knowledgeable. Loved going through the break down of my running and the why's behind what was bothering me. My take home exercises have been helpful and easy to manage. Highly recommend!

A friend of mine referred me to Mark when I got a terrible pinched nerve in my neck. It hurt so bad at first that the pain and some numbness went down through my shoulder and arm. I couldn’t even drive to work for the first few weeks. I used to do several reps of push-ups and pull-ups in my workout routines and now I couldn’t do a single one. Mark’s initial appointment was a few weeks out so I had to see another PT in the meantime. For a while I actually continued with the other PT and also started with Mark at the same time. I was worried that Mark might be offended of this but he was totally cool with the fact that I saw another PT at the same time as him. He spends quality time with you for each appointment and is a very good listener. Each visit Mark would ask how I was doing and ask about what I was doing with the other PT and then come up with a protocol for me based on that information. He also didn’t try to overload me with appointments like some places do. He is very practical and understands that everyone doesn’t have infinite time and money for excessive appointments. Mark was also able to give me exercises based on the equipment I have at my gym, at home, and at my office so that if I didn’t have time to go to the gym I could exercise at home or at work. Apparently nerve injuries can take a long time to heal and I would often get mentally discouraged, but Mark tracks everything so well that he would encourage me by doing some tests each session to prove that I was in fact getting better and stronger. So with Mark you are not only getting physical therapy but some mental therapy as well. Like a great coach, Mark will workout your mind, body, and spirit so you leave each session feeling better than when you walked in. It has now been several months and I’m not quite fully recovered but I know I’m on my way and in good hands.

This review is well overdue but after more than a year after having gone to Onward. I can say that I still practice the exercises they taught me daily and haven’t had the back pain that I originally went in for. I came in with a lot of back pain and they made sure to set up a program for me that was efficient and impactful. I told them I wanted to feel better by summer time and that is exactly what happened. Onward was easy to work with and would definitely recommend to anyone

I went to Mark with initial back pains and eventually helped me in other areas, most notably my shoulder. Throughout the process he gave me exercises and stretches I could do to alleviate the pain and help prevent it from coming back. After about 4-5 months of continuously doing these exercises the pain has went away and allowed me to have much more freedom in the gym and my normal life.

I have been seeing Dr. Helen Shephard for chronic back pain for about a month now and the progress already has been amazing! She is knowledgeable, positive and supportive in every session. She is readily available for questions outside of our sessions and has been an immense help. I had spinal fusion surgery when I was a teenager, and have struggled with back problems for most of my life. I've been told countless things by doctors over the years, but Helen somehow has been able to help me learn about my condition in ways I've never heard before. Every session feels like a "Eureka" moment for explaining the quirks in my body I've been experiencing for so long. She also laughs at my jokes, which is huge bonus. I would recommend her to anyone!