1/5 Alexandra F. 6 months ago on Google
I
recently
lost
a
stone
to
my
wedding
ring
and
since
my
husband
had
purchased
the
limited
warranty
years
ago
when
purchasing
my
ring,
I
decided
to
go
in
and
ask
about
what
I
needed
to
do
to
repair
my
ring
as
well
as
having
it
soldered.
I
honestly
couldn’t
remember
if
I
ever
had
it
serviced
and
it’s
been
years
since
we
purchased
the
ring.
One
of
the
ladies
let
me
know
that
it
showed
there
were
never
any
inspections
on
file
and
proceeded
to
call
over
her
supervisor,
who
already
had
her
guns
blaring
as
if
I
was
asking
for
a
free
service.
She
began
to
explain
to
me
that
the
ring
would
have
to
be
shipped
off
for
the
jeweler
to
examine
and
that
since
I
had
not
had
the
ring
inspected
every
six
months,
I
would
be
responsible
for
replacing
the
stone.
When
I
asked
how
much
it
would
cost,
she
claimed
to
have
no
idea
and
said
it
was
entirely
up
to
the
jeweler.
I
expressed
to
her
that
I
was
uncomfortable
sending
my
ring
off
blindly,
not
knowing
how
much
their
service
would
cost,
hoping
she
would
simply
guide
me
in
the
direction
of
finding
out
how
much
it
could
be.
Instead,
she
very
rudely
instructed
the
sales
woman
to
give
me
back
my
ring
simply
because
I
had
not
had
it
inspected
every
six
months,
and
then
proceeded
to
loudly
explain
it
could
cost
anywhere
from
$100
to
$300
but
that
she
couldn’t
tell
me.
The
entire
time
this
supervisor
assisted
me,
she
was
rude
and
on
edge.
My
husband
and
I
have
already
spent
too
much
money
with
this
establishment
to
be
treated
with
such
frustration
and
disdain.
I
get
they
probably
run
into
this
sort
of
thing
all
the
time,
but
if
you
are
going
work
in
customer
service,
let
alone
be
a
supervisor
in
customer
service,
then
you
need
to
know
how
to
handle
these
situations
calmly
and
respectfully.
Not
only
do
I
regret
the
decision
of
making
a
large
purchase
with
this
establishment,
but
also
I
regret
wasting
my
money
on
a
limited
warranty
that
was
never
explained
in
detail,
because
had
I
known
to
have
my
ring
inspected
every
six
months,
I
wouldn't
have
spent
money
on
the
warranty
knowing
I
would
likely
not
commit
to
the
demand.
In
the
future,
when
I
do
have
my
ring
repaired,
I
will
be
giving
my
business
to
another
company
who
can
treat
their
customers
respectfully.
