We didn't actually rent a room here, but we did crash with some friends. It was a very nice establishment. However, the reason for my review was to make management aware of a safety concern of mine. Our friend has a big truck and we tried to park in the garage. It was late at night so we didn't see any signs visible enough to state the clearance height. Yes, it was right above the entrance stating 5'10"...which is a very low clearance... standard for parking garages is approx 98in, just over 8ft. If I may suggest, The teal color you have for the clearance sign above the entrance should be in yellow and black font stating the caution low clearance. It will stand out, plus its a universal caution identifier ⚠️ . In addition, the yellow clearance bar should be placed on the outside of the entrance just at the beginning of the driveway. It makes absolutely no sense for one to be inside the garage after one has already passed a 5'10" clearance and is now able to drive through a 6" clearance throughout the garage. In the nicest way possible...Here's your sign! 🤦‍♀️

We had an amazing weekend here! We just needed a weekend getaway and this is the perfect place. Kirsten the pool area server was great, Enrique at the paradise restaurant was very nice, and the girl at the front desk I'm sorry I didn't get her name was very helpful and great customer service. We rented a cabana and couldn't get anyone at the pool to help us get 1 or the manager and the girl at the front desk got it done and made sure we were good! You rock girl! Drinks are made very well and quick service our server kept checking with us to make sure we were good even if we were in the pool she kept the drinks coming. We hope to be back soon!

False advertisement is written all over this place, on top of terrible customer service and hospitality. When we arrived Saturday Evening nothing was open that they claimed was at their front desk or on their website with no signs indicating hours may have changed. The next day, as we went to have a beverage at the pool bar which was supposed to be open until 9pm, we went at 4:25 and waited 41 mins for the bartender to get everyone around us drinks. We could see she was busy so we didn’t mind the wait, BUT when she came near us and asked whose turn it was we said I think us, and she said “I can’t serve you it’s past 5pm we are closing (it was 5:06) so instead of just telling us when we got to the bar or printing out some simple signs saying they were closed or closing she was downright rude and disrespectful. She then, when we got up and left, served at least 5-6 more customers and we then saw her still serving someone at 5:27. We then spoke to the manager whose only solution was for us to pack up the family (we came with 5 guests and a toddler) and go to another place. So there are 0 solutions offered. Two of this party work in hospitality and have never seen such rudeness to guests in our lives and we travel a lot too. Doing research before we got here we wish we knew this. On top of all this, they gave us 2 rooms, one of the balconies being extremely unsafe for a toddler- he could have fit through the gap, but no one told us this, and they do have rooms with kid friendly/safer balconies. I would discourage anyone from staying here, there are much better options in the area with much better customer service.

Remember to use ʜoᴛᴇʟʙᴏʟʟʏ.ᴄᴏm when booking your resort. They compare countless hotel sites and typically will have prices a lot cheaper compared to others! You're welcome :)! This hotel is one of the highest rated in this area. I've been staying here for a very long time. If you decide to stay here you won't be disappointed. I had an emergency- we had to book a hotel last minute for some friends that were getting married that day. Marcela, I believe her name is, at the front desk helped us get everything set up. She helped us figure out how to check my friends in so they wouldn’t have to worry about an additional thing to do on their wedding day. My friends had a wonderful stay. 100% would recommend!

This hotel was run down & severely lacking. Dirty floors & carpet throughout the hotel. Food on elevator floors. Glass doors, walls & windows in restaurant looked like they’d never been cleaned. Our curtains in our room had stains on them, the shower had mold in the grout. Our toilet was loose and brown (We reserved the “updated” rooms). The lobby bar / restaurant had one waitress who was gone half the time chasing down food from the kitchen. After waiting nearly an hour to order we just left. The only nice feature about this hotel was the outdoor pool which on Saturday night was packed with 50 or more adults drinking & partying. We could not even find a chair to sit in. This place was an extreme disappointment to say the least & we would not recommend or return.

This not a resort. This is hotel that is similar to a Days Inn. The hotel bills themselves as an upscale resort. No way. Let's begin, the in room phone doesn't work, there is NO clock. The internet is two tired and the free internet is slow if you want faster you must pay. You don't even get free local calls. You pay for everything. The manager Jose Miranda is nowhere to be found. Calling and leaving message won't get him to return calls. The toilet doesn't flush the right way and you must flush two or three times for the bowl to clear. There is a breakfast which is expensive. The restaurant does open until after 1:30 and that is if someone does show up. According to the hotel rules there is no smoking on the property but people were smoking at the pool area and out the front door. If there is NO smoking why are there ash trays. Parking in the underground is a SCARY. Walking to the elevator in the underground lot is very SCARY. There is a two tier pricing system at this hotel. Weekends you pay more for the same thing during the week. Price gouging at its best. All I can say is run don't walk and find something else that is comfortable and customer friendly. There are a number of better options in the area.

This is not a resort. There is not a full service bar on the property. The wine selection is abysmal. A White Russian is out of the question- no cream stocked in the bars. The food was very good, but restaurants have limited hours. If you order food, the bartender has to leave to pick it up at the pool. Children were running in the bar and the hallway. Everything looks old and outdated. There was a tub/shower combination in the king room. I expected a walk-in shower at a resort. The bed was hard, the pillows small and lumpy. The bedding was a thin, flat spread meant to resemble a comforter, topped with a shiny coverlet. The room was 67 degrees and no matter how many times I set it on 72, it defaulted to 67 with a loud blower running constantly. Returning to our room at 10:30 pm, I could not get warm. I called the front desk, they quickly sent a technician who turned on the heater and told me to let it run to warm up, then turn on the cool air at the temperature I want because it is a chiller, not an AC. I had tried all day to set the temperature and all I got was on/off and 67 degrees. I have lived in Texas most of my life, so I am familiar with AC and thermostats, but not the idiosyncrasies of this one. The technician agreed to set the thermostat for me and I was eventually hot and stayed that way all night. In the meantime, the couple next door started fighting, gradually getting louder until the woman started crying and I called the front desk. Security broke up the fight. They have rooms as cheap as $109 per night on third party websites, hence the clientele. I stayed at Comfort Suites while traveling a couple of weeks ago and it was much preferable to this, with the exception of the food. The bedding was luxurious in comparison. This was once a nice place. No more.

The location of the establishment is highly desirable, especially for those seeking nearby restaurants and a variety of activities. The check-in process was efficient and hassle-free, and the interactions with the staff were consistently friendly and pleasant. The rooms were meticulously cleaned and provided a serene ambiance, with well-considered small features that added to the overall satisfaction of the stay.

Spent 3 nights here and the entire time I couldn’t stop wondering a few things. 1.why are their rates so low? It’s a luxury hotel. 2) why aren’t there more people here. My sister and I had the awesome swimming pool all to ourselves. 3) How lucky I was that my sister discovered this gem just outside of Huston’s city limits. If you have to travel to Huston and want luxury at a low price, this place is worth the few extra minutes of travel time. Also, the staff are wonderful and efficient. The food in their restaurants is high quality. I can’t wait to get back to Huston and this hotel.

My executive room didn’t feel very executive. + Comfortable bed + Decent view + Clean room + Nice staff - Dated interior - Small bathroom and shower - No couch, tiny desk - Calcified shower head and low water pressure - A/C barely worked in room (set on 68, lowest it would go is 74) - A/C out in hallways and elevators I would stay again but not for what I paid. This is definitely not a resort, just a hotel. Depending on the price, go elsewhere.

So check in was fine, but everything about my visit went downhill from there. Upon check-in I was cheerily informed all hotel amenities were closed due to low occupancy. No bar, no restaurant and that was my primary reason for staying at South Shore. Amenities that almost no other local hotels have. So you advertise you have these things, but you actually don’t?. Unacceptable!!. Then my room? It was quite cold outside and the room heat barely worked. It took hours just to get the temperature up about 3deg. Even the next day I couldn’t get the room above 73deg. This was exacerbated by the fact the hallways on the 9th floor had no climate control. It was 50deg outside, and the halls I’m sure were 50deg. My room itself? A clock radio that didn’t work. No clock display. Why? Because the clock/phone was antiquated and at least 25 years old. It hadn’t worked in years and the hotel knows it. Same with the sink stopper. It didn’t work. While arguably minor, these were both very obvious quality problems. So the hotel knows these are problems, but just don’t/won’t fix them? Add it all up, and I was quite unimpressed.

Very elegant experience. Service was top notch and rooms were spacious. I attended a family member’s wedding there. She couldn’t have picked venue to host their wedding.

This was our first time staying here and will definitely not be our last!! It’s nice to have a place where great service from great people is still a thing. Thank you SSHR for a wonderful visit! P.S. to the breakfast staff in particular, you guys are absolutely fantastic and especially to Odell, your smile and charm are a great thing to wake up to. You’re an asset to the resort sir!!

The stay was great but I had a issue with the charges. I was charged a total of $1912.32 and it was only suppose to be $962.39 stay. I got nothing excuses until today. Now they saying it’s going to take 5-7 days to replace my money after it’s already been a week since they took it.

I stayed here a week December 26- January 2, 2024. The view was amazing ! The staff was very helpful . It was a slow time of year but the restaurant and restaurant bar were still open . I had one small issue and Megan and Monica went above and beyond to fix it . We also attended the New Year Night event and the menu was phenomenal! I will stay here again. What a great place to resort and refresh before the New Year . Thank you again Monica

Great hotel for Clear Lake area. Pretty lobby with bar looking over pool and marina. Restaurant too. Friendly staff. Plenty of parking. Fun pool with swim up bar in the summertime. We attended the NYE event with buffet, live music, dancing, open bar. It was excellent... except for the band. They opened with boring, slow, elevator music for a New Year's Eve bash! Really?! 🤪 We were all ready and excited to dance and have fun and they were playing Lawrence Welk music and Smooth Jazz. Gag. Please don't hire that band again. Thankfully they picked up the pace for the other sets but that's definitely NOT how to begin a party. Good work Norma and Felicia for the rest of the event! Food was delicious and the bartenders and wait staff were excellent!

We stayed here once about 30 years ago and remembered what a nice facility it was, so when we were back in the Clear Lake area in Dec 2023 we decided to stay here again. Despite being more than 30 years old, this hotel still looks quite nice. The views of the marina are fantastic, and there was an amazing giant gingerbread house in the lobby to get everyone in the holiday season. Breakfast buffet was very attractive. Parking was easy. Only complaint is that we could not turn off the light on our balcony.

Service at the pool bar was horrible. They had two ladies there and they were very unorganized. Some people will go to the bar to order and spend about 30 + mins waiting and you could see others walking in and leaving pretty quick. I don't think they pay attention to costumers, they were not serving anybody on the pool side, they were making them wait. One of them was asked if she could change the drink because didn't really like it and the bartenders (skinny lady) said not unless you want to pay for it too". She was asked again if she could please as a courtesy service exchange it and she said "like I said you will have to pay for an extra drink so that's a no". That was very rude. Anyways she looked like she didn't want to be there. As a costumer my thought is that if you are paying for good service the service should match the we were not at Motel 6. It didn't seem that they care at all. The bartender ended up ignoring WOW!! 😳 I hope they can fix that and that the bartender can have a better day at work today.

I liked the place but the landscaping around the pool needs lots of help. We went during the week so no bar open except at Opus, thar was disappointing. Prices high on drinks.. . Awsome customer service. Bartender at pool could b more personal, he didn't mingle, who wants to spend $35 on bucket of beer or $12 on a machine margaritas & watch them on their phone & talking to security that was on his phone & not pay attention to the customers there, you know.....CONVERSATION! Didn't like leaving my driver license there when you can just run a card. Guest ck in people great....pool not so much

We recently docked our houseboat at South Shore Marina, and I was very impressed with the facilities and the staff. The boat slips are well-maintained and spacious. Overall, I had a great experience at South Shore Marina. The facilities are excellent, the staff is friendly and helpful, and the location is perfect. I would highly recommend South Shore Marina to anyone looking for a marina on Clear Lake.

We came here for a mini family getaway. All the employees we encountered were pleasant. We enjoyed the pool area as well. The bathrooms could use a little updating, but that’s the only flaw. We definitely plan to stay here again!

First time staying at this establishment for a mini vacay. The location was great since I wanted to be close to the boardwalk. Upon arrival I was instructed that the pool was closed & was given the opportunity to cancel w/o penalty. I decided to stay. Got into the room the decor was nice, room was neat & clean. The mini fridge didn't work but front desk replaced it quickly. Took the new mini fridge a day to get cold, bathroom was clean however the shower head was disgusting ( see photo).

Would have given more stars but I was super disappointed that they have 2 restaurants on site and offer zero breakfast Monday to Wednesday. How can you be a huge conference center and have zero breakfast?? When I checked in the guy said you can go grab McDonald’s. We would have bought breakfast every morning from their buffet or restaurant had they had anything. That being said the rooms were spacious and the pool was clean and big.

A great location on Clear Lake, surrounded by piers with boats of all types and sizes. Short drive to Space Center Houston (NASA) across the lake. Lobby, halls were nice but the room and baths could use some light maintenance/touch ups/cleaning. Beds were firm (good for back sleepers) and pillows good. A/C worked well and filter and grilles were clean. Overall a good place to stay.

I recently had the privilege to stay at the South Shore Harbour Resort for NACAT, my company was an exhibitor. The rooms were extremely clean and comfortable. I slept so well! Everyone who I came in contact with had excellent customer service and made me feel like a regular guest. Candice and Michael who worked the front desk were exceptional! A++++ customer service! They went over and beyond to help make our stay enjoyable. I highly recommend this hotel for anyone visiting the area!