Toilets are disgusting/dirty and absolutely stink, the staff on the tills are a little incompetent, told them twice I wanted gravy, beans and sweet corn as sides, it took them 5 goes to apply the reward including taking my phone off me and typing the code in manually, then they gave me gravy and 4 corn on the cobs and argued with me that’s what I ordered. Rude staff, food was good, shame the service let me down.

Time for us all to be honest about KFC. There are huge variations on food quality and staff from shop to shop. You have real choice, go at a busy time and get well cooked food, with poor staff struggling with a huge complicated menu and massive queues, or go at a quiet time, be treated well and get served warm food swimming in grease. It's not the staff who are to blame, it's the franchisee and KFC corporate who are ruining your experience

Kfc is very hit and miss but our experience today at the last straw store was exceptional. Staff were friendly, ALL food was freshly prepared and hot, ice in drinks, no problem using our discount and we were given large portions (I think due to cooking slightly too much food). Very good KFC. The experience varies so much depending on location however.

Avoid at all cost, after telling the server the last 3 times I've been give not even warm but Luke warm food and asking her to makesure my food it warm I was given the same. This branch is the worst in Leicester. After reading all the reviews I have noticed most customers are facing the same problems. The staff speak in thir own language and couldn't care less what the customers are saying. When I complained they said the food can't be cold. They didn't care awful awful restaurant please avoid. I rather drive to Narbough Road never had a problem with food or staff there. Maybe this restaurant should get some customer service training from them!

We bought a Party Bucket chicken meal that was very hot and fresh. I was satisfied by the quality of food which in most cases I struggle to eat due to being high salted or too oily. Keep it up 👍

Average but customer service is gone downhill. I use to work here back in 2007 when it was near enough newly opened. Was brilliant. We were required to upsell, greet every customer with a smile....And now...you walk in and you see staff chat to each other whilst the customer is just standing their waiting. No smile. Order given wrongly. No upselling. And customers behind me were like...This is a shambles...waiting over 15 minutes. I feel that this place can be well managed if managers are on top of their game. I didnt see a single manager or shift runner on the shop floor which explained alot. The staff need to know they are working to give the customers a good experience...not to just stand their and talk. Greet every customer with a smile, make sure your customer is happy and satisfied walking out to ensure they walk back in another day.

Paid 9£ for a zinger stacker MEAL, and they forgot the chips and drink. They always forget something. The que is always long and slow, you're better off driving the extra mile to the next one and get it on time and correct.

I order through the drive through and wa asked to park and wait. After 15 minutes I went inside to see what was going on, the person on the till made no attempt to even say sorry for the wait.

It's either going to be good or not so good but this time we decided to eat in and I have to admit the chicken was delicious and hot They are a little tight on the hand wipes and the toilets don't smell great but on the whole it was quite edible

Not the high standards some of it sister restaurants have. The service seems to be utter chaos, with deliveroo etc. Shown preferential treatment over eat in customers. There is also a distinct lack of ethnic diversity within, causing language issues. Quality of food served such as burgers often seem to be made up as they go along. Chicken peices themselves are OK. Definitely need to up their game.

I came to the drive-through, the man at the service hatch was rude, and obviously did not want to be there. Through the hatch, I could see him grabbing the food that he dropped on the counter about 3 times before putting it in the bag. Shouting at other staff, unsure as to what was said. Then, crumpling up the paper towls and ramming it in the bag. Then, more or less, he chucked the bag at me and walked off again. Very rude, shall not be coming again. It's a shame the service is usually spot on.

Service is not so good takes too much time. Food is also not much better. But the atmosphere is good and clean.

Always, always check your order from here before leaving. This evening I've had to go back twice to pick up missing items leaving my own dinner to go cold on the table at home.

This restaurant needs improving on customer services. I was standing in line waiting to be served, they serve the person in front then go off to do other things leaving me standing there. There were three near the tills, all talking as if I'm not there then one by one go and collect food for app orders. I wait 5 minutes and no one comes back to the till, I asked the cleaner who was watching whether this is how they operate who replies that she doesn't know which till is open. I then see a group of people arriving and going into the kitchen. So I said to the cleaner, ok so they were short staffed and back up has arrived. I was then told they were trainees from another restaurant that is about to open. I was shocked and literally said to the cleaner I think they chose the wrong restaurant to be trained at. I then walk up to one of the staff who came close to the counter to ask "are you taking orders? " The staff looked shocked then replied " Oh yes, what would you like? " The expression on his face is the kind of look that says "where did you come from?" It's an amazing experience that they could generally blank out anyone who was waiting to be served unless I've mastered the art of invisibility without even learning it.

Ordered through just eat and was handed cold food. Not only that but the order was missing a whole meal. The driver also went to Marwell Walk when it clearly states Marwell CLOSE LE4 2TJ. I then had to have one of the family to return to the restaurant to rectify the mess. Loss of appetite. Would prefer full refund and courtesy vouchers. Inept and unprofessional