Staff in the shop do not reflect the caring advertisements and spend more time running around the shop as you have a TROLLEY in the shop! So pushchairs, zimmer frames etc are not allowed in? What about the elderly that cannot carry the large bags of heavy dog food. Pleaded with the staff to allow me to purchase and response was trolley are not allowed. Happy to lolet your dogs starve!

Went today with my kids for the autumn workshop but nobody came i asked twice and was told the lady is on break and will be with you shortly, kids and i waited till the whole 45 minutes of the session and left eventually! Worst experience!

One sunny day I had decided to walk all the way to "pets at home" at Beaumont Leys to buy food for our little Beardy (see photo) only to discover that I'd left my wallet at home.....oh! I was delighted to be recognised as a regular shopper and a certain lovely lady let me pop the money in the next morning..so much more grateful cos our little chap had completely ran out..so thanks again from us both! x

Good range of products and knowledgeable staff. Avoid the weekend petting sessions if you're buying a small animal - I recommend checking when these sessions are so you can plan accordingly.

Really well looked after by Lucy 😊 sorted everything we needed first class service.

Incredibly over priced compared to both of the supermarkets in the immediate vicinity for dog treats. Their vet service is also quite expensive too, especially for pet grooming. They have a great selection of speciality pet supplies, it's Just a shame that they charge so much for it, especially when you can buy the same stuff elsewhere drastically cheaper.

I have always had very good experience at the store. Although, certain items cannot be found when compared to the Pets at Home, Fosse Park, most of the needs are met with respect to my acquarium and chickens. The store closes at 7 pm, which I find a bit disadvantage. Staffs are very friendly and helpful too. I would continue to visit the store in the future.

We went for a meal in the blackbird in the afternoon. We really enjoyed our meal, it was cooked perfectly & the service was great too. I would recommend the blackbird to anyone. I will definitely be going back for a meal.

Brilliant lots of variety always offers and sales on highly recommended for all pet needs

Decent store. Has most products and can order items to be delivered to the store if they don't have them. Usually, they have rabbits, guinea pigs, rats, hamsters, and occasionally gerbils as well as fish to buy. And they do sometimes have a few adoptable pets (usually rabbits, guinea pigs, and hamsters) that need to be rehomed. Please research what animal you want to buy or adopt before hand and please DONT buy a cage or tank that's recommended by the store without knowing what size is best and appropriate for that specific animals needs and well being. Many cages are way way too small!!! Access in wheelchair is acceptable but can be a little cramped if busy (narrow-ish walkways) make it hard to get by other people. Shopping trollies have been banned in the store, but the huge sign that is used to inform people is both in the way for the disabled and often ignored by other shoppers who still take trollies in. Carpark big with plenty of disabled and parent and children bays but be warned it can be full at busy times. Expect a decent wait at the tills when busy because this store is often very understaffed, and the employees are usually having to deal with multiple customers at once.

Went to pets for Home Beaumont Leys store 20.07.23 as needed puppy food and accessories for my new puppy. Amy was a great help and advised on which puppy food would be beneficial for the puppy. Amy was very knowledgeable and we bought what Amy said would be ideal. A great experience at the store. Thank you so much Amy 😊

Apparently if they're helping another customer by carrying their things, they'll jump them forwards in the queue also and completely disregard your existence. Much better shopping experiences at other local PaH stores, such as Coalville & Fosse Park.

Absolutely disgusting. Apparently when purchasing a pet in store you get 6 weeks FREE health care, my hamster died in the first 10 days of purchase. And it's been 8 weeks that I'm still waiting on my refund for the vet bill.

Service was good, some items not in stock at the time but hey ho.

Very helpful team. Looked after Jasmine our cat for years. Would highly recommend

Very friendly and helpful staff would recommend

Amazing staff, helpful and always happy, Must go :))

I use this store on a weekly basis, they have everything I need to feed my dog, which is raw meat that I purchase from the freezers. Staff are helpful, friendly and always willing to help.

Fantastic shopping experience, all the staff very knowledgeable and happy to help. Particularly, Emma, Claire, Nolan, Andrew. Love this store

Very worst service and unfriendly staff after waiting 20 mins the staff told i can't the fish I want. They give only the fish what they catch from tank.

Very good could do bit more live stock but bar that its cool

Not as expensive as they used to be so that's a major plus and they have pretty much all you could want for a new puppy

terribly slow staff. on several occasions looking to buy a pet it’s been a half an hour wait told several times a staff member will be with us shortly, however they just stand dordling around seem to have no interest in how long you have been waiting. often rude too.

Very helpful

Very helpful and friendly staff , massive selection of gifts for animals at Christmas 👍.

While I was asking some questions regarding dog food The staff i was speaking to was interupted by another member of staff and she turned away from me while I was still speaking with her and continued to chat to the other staff. I had to get her attention again but she was not interested in helping. This was very rude This is a shame as I have had good experience with other staff who are very helpful normally

Great pet shop... Vets on site.. Easy parking..

Visit last Saturday wasn't great...customers with chairs trolleys etc being told not to enter when i was heading in to store which obviously upsetting for them . I wondered if the manager had agreed or if this was an over confident staff member throwing their weight around... A male staff member on the till was badgering customers while they paid for goods to make a donation to charity which was uncomfortable for many forced to explain why they couldn't afford it. It's an expense shop but have wide variety of good items but the staff are pretty poor in customers service skill.

Just wanted to thank the Irish fella that served us last month. Goldie our Syrian has settled in well; so glad we bought her. As always, it's a pleasure going into a pets at home store.

Update & changed my rating on 11/05/2021!!!! I would give NO star if I could!! 😡😡😡 The Beaumont leys shop is the worst Pets at home I have ever used!!!! My cat has his food sent to them every 6 weeks, I went to pick them up today, the staff behind the till couldn’t go to the back of the shop to get me the order (already paid for) there was another staff upstairs and I was told who was deaf, the staff behind till rang the bell 3 times, no response, of cos the other was deaf!!!!!!! I asked if he could ring the staff who was upstairs? He said he didn’t have the number?? Really????? The one behind till asked me to wait ONE HOUR as next shift would be in..... What the hell???? I asked why he couldn’t get me the order, he said he’s not allowed to leave the till?!!!!! My experience there was always empty till!!! It wasn’t even busy or anyone was waiting to be served!!!! I asked what if emergency situation happens, accident happens, customer needs help???? He couldn’t explain the reason!!!! I asked if only him working on the floor? The one who was deaf upstairs?? He said yes! I asked if this was allowed as health & safety reason???? I explained I had to go to work & couldn’t wait for an hour, also asked him if it’s reasonable to ask a customer to wait such a long time?????? And my cat will have no food!!!!! Obviously he didn’t care!!!!! 😡😡😡😡😡😡😡 Review before today’s extremely bad experience!!! This branch is always clean, plenty of everything for all pets, however staff is not always helpful. Provide hand sanitiser, wipes at entrance, security at door to control how many customers in store when it was lockdown, to make sure customers & staff were safe. Plenty offers in store, lots of famous brands to choose from. We often order online & pick up from store. Plenty free parking.

Great products and good prices too...staff are friendly too. love seeing the rabbits aswell :)

Only popped in to buy dog food. Was second in the queue to pay. The man serving the customer in front asked a woman to open up a till to serve the next customer (me) but instead she just sat there playing with her nails. The line is getting bigger and the man says again can you help serve and she says 'oh I thought you were joking' then said something else that I didn't hear and walked away. She clearly didn't want to work that day (2/1/23) and had a general bad attitude

After waiting for quite some time for a member of staff who then served another customer who had not been waiting as long, my husband and children were told rather rudely that there was not enough time left to buy the fish that they wanted. This was at 6.31pm and they had been waiting around to be served, my husband had politely allowed the other customer to be served first and at no time had anyone explained to them that the fish would need to be purchased by 6.30pm. The member of staff was surly and rude and both of my children were very upset. Appalling service.

Staff are absolutely useless and rude, as a company you think you know what's best for the fish there but cram 100s of them into tiny tanks them tell me I can only have a certain amount in mine tell me I need plants and wood and other stuff to make the fish happy but then have them in bare minimum tanks

Hi I'm partialy sighted n I've just rang the Beaumont shop n was appalled that even tho I explained the situation I was told that basically ide need to go on line or visit the shop to look for wot I require sw

Very slow service. They had one person on till and that's it. If you need fish you have to wait in the line cause there's no one around to help. We waited in line for 15 mins and then when we got to the till with a tank they said it was too small. We would've known this if someone was around to help. When we asked the girl on till to show us a tank she recommended, she got stopped by another customer and went off to help that customer. We waited for like 10 mins and then left cause she didn't come back. Just really poor service and slow workers.

Lovely very welcoming and good to with pets they look after my dog very well thank you so much

Never had such bad service waited in the paying qué for 20 mins to speak to member of staff about fish, for her then to walk off and help another customer who stopped her to ask a question who hadn't stood in the qué like myself. ended up walking out without buying what I went in for, literally 2 members is staff in the whole store on a busy Saturday. Will never bother going in again.

Great selection of products at a good price. Well worth a visit as they sell products you'll struggle to find elsewhere..

My daughter wanted male hamster so she asked staff for one then week later went to other store because my other daughter wanted male hamster and then we noticed that first hamster is female. I think staff need more training

Sorry their was no Simple solution puppy pads as they are better than the ones that i had to bye "just puppy pads " 100s yours Paul Cooper

Great service and lovely staff

Never had any problems. My cat has her own v.i.p app. Vets are 👏 brilliant with your pet.

Never been there

Everything you need is there for every pet

Amazing with my animals : )

They dont stock much reptilian products

They are great Groomers in The Groom Room.

Very nice place

The vets do look after you and your pets

Good variety and will continue to use for my dog and cats

Great friendly and knowledgeable staff,amazing range of food & accessories to suit any pet owners needs...free parking,click and collect close to public transport links to city.

Yh pets at home, always full, but Aldi is smart enough to steal them

Yesterday i visit in pet store for buy some bird good.i appreciate service of Mr.James he was on til and he informed me about VIP app of pet at home . After installing app in my phone I got 10% discount on bird 🐦 food. security man is very nice as well. Special Thanks for Mr James for great customer service.

Been here to buy some tropical fish. The staff lady who served was very polite. Top customer services.

good parking .no as big as some of the pets at home bit ok

really good cashier I went and very friendly to and waited until I packed my stuff

All your pet needs, good selections, 4stars due to some items high on prices compared to other online retailers.

not a bad place to shop for pets... parking not so bad either depending on other shoppers

Absolutely awesome. I was served by Laura who was very happy to help. Very friendly and helpful!!! I went into the store with my puppy & she went out of her way to make us feel comfortable as my pup was too heavy to hold & find his Accessories at the same time. Amazing customer services. Thank you

Good staff have good variety in fish section.

Always bought my daughter's pets here , always had great service and advice on request plus a god vets should u need one , what more could we ask plus not to forget that pets at home selfs everything in-store to feed , house and comfort your pets from hamsters to fish , love this place .

👍👍👍👍👍

Overpriced

Lovely as always

Staff member was asked for cat mate water fountain filters however got wrong ones and went to walk off, till I pointed it out to him. He then said no we dont do those took other off me and walked off. Very poor my wife and I thought.

As you would expect

SPOME TIME IS MEES AROUND

Always is great.

Helpful staff

Nice store

Excellent Customer Service by all members of staff that I interacted with. They could not gave done more. Congratulations Pets At Home for enploying the right type of personal and the training they must receive. You must be a wonderful company to work for as your staff pass on what they receive from you! A very Happy and Prosperous New Year to you and your wonderful staff you deserve it.

I love Pets At Home, staff are always helpful, most prices are reasonable and pets are allowed. Love animals so thats my favourite. Thanks.

Nice staff and lots of choice

Its a great place, lots of products, vets in store. Just expensive

This is a good place for your pets accessories and pet care products and all the other items you need for your pets, I'm a fish lover cold water fish and here you can get various types that you might be interested in. The staff are always friendly and helpful and very polite and the place is very tidy and clean, so if looking for the best place for your pets and whatever you need please check it out.

Very helpful

Very helpful and they love my puppies

Staff are always very friendly & happy to help. They are well trained in what they do. I have been several times for advice with regards to my dog & always given brilliant advice. I also brought my Guinea pigs from there.