Please find my topic-specific commentary but long story short - I travel for work all the time, in big cities to little towns - and had modest expectations walking in. I walked out honestly very pleasantly surprised and overall would say this was the best hotel stay I've ever had (normalizing that statment/the rating based off expectations - it's not a luxury suite in NYC, LA, or other major metro so don't compare it to that). Premises was well maintained, staff was friendly, location was quiet despite being near lots of shopping and restaurants. Definitely recommend!

We had a fantastic stay at the Double Tree in Leominster. We stayed here and also rented out a room block for our wedding and the hotel staff was incredible. From booking the block of rooms to the actual stay, we could not be happier with the hotel. The check in staff were all super friendly. They also have this great feature where they text you about your stay and you can text them if you need anything!! The housekeeping crew were always professional and courteous in the hallway, asking if we needed anything. The hotel rooms were immaculate. Very clean and quiet. All of my wedding guests who stayed were raving about the hotel rooms and how nice they were. We also went down to the bar one night for drinks and the bartender was amazing. I wish I remembered her name!! Overall, 10/10 stay. I would recommend this hotel for anyone needing lodging in the area

Had my daughter's birthday party ar this place and the customer service was awesome the staff was friendly and helpful. No complaints about the rooms from those you stayed. I didn't stay. Food was good but needed some seasoning. Security was friendly and respectful.

Totally terrible experience in here. I left in the morning and come back at the afternoon, finding my stuff that I left in the room lost, the manager stubbornly insisted that not their fault and blame me for not keeping my things in the safe box. What they offer me for compensation is just let me check out with out charging me the second night. They are so vexed to kick me out so they just banned me from my room and left the room cards with me. So I have no place to live that night. If you wanna have a good trip, you should go somewhere else.

My wedding is today so I decided to get a suite. I had asked for early check in so the brides party could get ready, I was told no they couldn't do that so I was stuck having to pay for a extra night. Appon arriving I noticed that the room wasn't any bigger then rooms in stayed before infant looks like the removed the second queen sized bed added a couch and half divider and called it a day. I then asked for a stocked fridge for the wedding party as I figured hey it's a suit and costing over 400 a night why not right? Wrong they don't do that either. After that this morning found out we had to pay for breakfast.. I mean come on now for how much we are being over charged no breakfast either?? So basically in my opinion this hotel is very nice appearance so they can charge u crazy money to basically sleep. Never again will I stay at this hotel

Decent enough, right off the highway. They have a lot of conventions, wedding and other functions. Nice little lounge, breakfast in the am. Staff is very helpful and polite. Have stayed here about a half dozen times.

Very clean and professional, friendly and welcoming, great breakfast choice, but does not come with room, breakfast is an extra charge. The hotel is located in an industrial estate at a major junction, making it a bit of a walk to the local shops and restaurants. The estate is clean and well maintained.

We had family visiting for a week and spent 7 nights at this hotel. They were informed updated policies meant rooms would only be cleaned on the 4th night. We had to call on day 5 for services to come in as the room was never touched. I can accept that the sheets weren’t replaced every evening, but 4 days with 3 guests is a long time to not even empty the bins and ensure guests have enough clean towels and toiletries. For an experience costing more than $300/day, this hotel was very disappointing. - safe did not work, called down daily to report - outdated room, curtains dirty - dusty room

When checking in was told they had Breakfast in the dining room, in the morning checked out walked in to the dining room. No employees around & only a sign saying Breakfast with no posting about it costing money. Got some pancakes that were hard & a little above room temp, tea, & some fruit. Dining room attendant comes back and is helpful but a im finishing up brings a bill for the food self-service food which was way too expensive for the quality. If I was served this food at a restaurant I would have sent it back. The only thing they had going for them was a small increase in variety & dining utensils. Prior to getting my check I believe the gentleman at the table behind me summed it up the best "That much for this S#!+" I regularly stay at some of the Hilton hotels when traveling for work but I don't think I will be back to a DoubleTree if given the option, it maybe fancier & give out a warm cookie when checking in but it's not worth the increased price of the room or the lack of complementary breakfast that others have.

Very nice and well equipped but expensive. Staff are top notch. We were surprised breakfast was not included but when we just had a bit of fruit/cereal the bill was greatly reduced.

This is by far the worst Hilton I have ever been in. The first time ever staying here and I'd never do it again. First, Crystal, at the check in desk, has zero customer service skills, she was short and rude with everyone. Secondly, as a Hilton silver/gold rewards member, the room was outdated, the lounge chair was disgusting with nasty stains on it, and the carpet was the same way. I requested a non adjoining room for safety reasons, it wasn't even considered. I was hoping for a small reprieve since my power had been out for over 2 days and still wasn't back on but this was not it. I've been stressed even more. If there would have been another place in the area, I would have left. Unfortunately, I'm stuck for the night. I wouldn't recommend this place.

The location is great close to stores and restaurants. But the rooms are dirty and old. Bathroom floors are sticky and bad odors. Carpets are dirty and the tables are dirty with a dirty film. Very disappointed. And they are charging $250.00 per night.

Customer service was great room was very tidy and comfortable. Location was perfect many things around us from shopping to diffrent types of food to try.

This hotel offers so much big rooms and a great food and Bar Nectar the menu has a lot to choose from and a amazing breakfast buffet that never ending on choices and the fitness center is upscale My favorite is the indoor pool and sitting area with windows all around views of the lush grounds you have a great outdoor space to sit outside. The staff is very accommodating.

Right off Route 2, easy to find and near some chain store plazas. We stayed for a Holiday Party and the event was well organized. Large open areas with a bar on site.

My experience at this hotel reminded me of the very limited services and resources of hotels during the COVID era. One employee at the desk, did not have access to correct a mistake with reservation, had to wait til next morning for resolution. Bed linen had a foul odor, doubt it was even changed. Stayed for 2 nights, no room service, not even trash removal, was told cleaning is done once every 4 days unless I request it. Shower dirty, water randomly fluctuates to hotter temperatures. One of 2 elevators iwas down entire stay. Pool had a hand written sign to reserve before use. No communication about anything during check in, didn't even know about their restaurant til I saw it as I was checking out. Leadership is definitely non existent.

Being a Hilton member, I just expect a little bit more. Rooms are clean, nice sized. Locations really close to the highway 2 entrance. And if you are a member at BJ's then it works out because it's right down the road. Other than that, no extra perks, or anyone going out of their way to help. I must say though, Melissa and Mimi downstairs at the restaurant bar, were off the chain! Chef in the back, BRAVO ZULU! If I could've slept in and stayed in the restaurant, then I would give it five stars. Well done down there guys. Keep it up.👍🏾

The worst Hilton property, I have ever seen! Front office Nick Roger is rude to the core! Dirty carpet! Pillows with dog’s smell! Dusts everywhere; in the cot, furnitures, tv ,windows etc etc! They didn’t clean bathroom for 3 days. They didn’t bother even diamond members of Hilton and they are keen on chasing regular Hilton guests! No proper restaurant but you have to go the bar and eat in the midst of alcohol smell! This is a hell for guests who don’t drink! Other Hilton properties provide free lounge for diamond members! This property does not even provide water bottles! When I asked for a water bottle, an angry guy nick roger behaved very rude and called the police and sent me out at midnight 12 am, by giving a tress pass complaint (misused the law)! Keep away from this property! Reply to your reply! If you wish to know the truth , you can read this . If you wish to protect your staff, who committed a mistake , then it’s a different story - Though I know that’s not the way things work in the USA where truth and justice prevail. 1. While checking in, housekeeping policy was explained to me. Further as a Diamond member I KNOW the policy myself - housekeeping which means CLEANING including toilet cleaning MUST BE DONE if guest requests. They did not clean toilet for 3 nights! So your staffs defense that he was TRYING TO EXPLAIN hotel policy is a BLATANT LIE. Bcos I am a sober , intelligent man who needs no tuition . OK? So my request is please don’t cover up mistakes with lies. I DO NOT HARASS anyone - I am sober, calm and I gave generous tips to all the staff who served me (including 20% in the restaurant). You can check! The problem was with Nick Roger - your staff. I WAS HARASSED by him telling I will check you out , when I asked why my TOILET WAS NOT CLEANED FOR 3 DAYS. So it’s the other way round 2. This is most important point . Your staff DID NOT KNOW the policy. I TAUGHT HIM! He started to fumble, when I EXPLAINED the policy and he started to dig some manual to confirm it. So it is obvious HE DID NOT KNOW the policy. So it’s the other way round. Covering for inefficiency of your staff points to Managers inefficiency. The Manager didn’t train the staff. 3. I have a question for Hilton now. Who is the owner of DT Hilton , Leominster? The Manager or the receptionist or is it somebody else. Both manager and the staff are behaving with high handedness “This is my house . I decide what to do”. They are twisting things AGAINST HILTONS LOYAL CLIENT - ME Finally, I ask DT Hilton, Leominster , - do you want to apologize and correct the mistakes and deal with me or do you prefer a law suit and deal with my lawyer? I am fully aware of the USA’s justice system and I know where to get justice. I will sue you for attempted murder. I depend on my CPAP at night and you put me in a FATAL situation! Hilton, don’t you see what’s happening in your property ? What makes you turn a blind eye to the atrocities committed in your property AGAINST YOUR GUESTS WHO PAY YOU, by YOUR STAFF WHOM YOU PAY? What’s wrong seriously, I don’t understand! Pl note - after this incident, me and my wife cancelled all our advance bookings in Hilton for the next 2 months - mainly out of FEAR OF HARASSMENT and INSECURITY FOR LIFE. And we are using the services of other properties and giving them business , right now, in the USA. You managed to chase out a kind , generous and sober guest who treated your property and staff extremely well!

I went there for a sweet 15 party, had an open bar and hors d'oeuvres outside of the banquet hall which the father of the fifteen-year-old paid a lot for. They had little cocktail tables standing in the hallway, standing height and makeshift bar in one of the doorways. The nearest bathroom by the check in counter, which was inconvenient at best. Especially with 62-70 15 year olds. That's not even counting the 200 adults. There really wasn't much room in that hallway for the amount of people that were there. The hors d'oeuvres were so good! Top shelf. Not having a place to sit while waiting for the banquet hall to open got old after the first hour. The banquet hall was very large and set up nicely The tables were done very nicely. The buffet I'm assuming the hotel took care of was not nearly as good as the hors d'oeuvre in the hallway. Personal note are that the handicapped parking is just as far as the regular parking is a long walk when you're disabled! The main bar where you check in at seem nice and busy it was clean but for what they paid they should have stepped up the buffet game.

My family recently stayed for my niece's wedding and all of the staff was very accommodating from helping those that needed to get some work done, find a quiet place to do so and working with us to find a place to gather post wedding. We had a wonderful time! There was one person who stood out as exceptional and that was Michelle, the breakfast room waitress. Michelle worked tirelessly trying to accommodate the needs of all the guests and did it ALL by herself for the entire dining room. She never seemed flustered, was engaging, helpful, and truly made us feel welcome! She is a tremendous asset to this hotel. Thank you Michelle!

Was there for 2 nights with my daughter for a soccer tournament. Wasn't really in the hotel besides to sleep and shower. Last day when we woke up we realized there was blood on the sheets ( and not from us. Looked old and brown) and all under the ac was a pile of water so much the curtain got soaked. Thank God we didn't have any of our stuff by there.

a reasonable hotel, but with prices over $300/night, the quality is actually very sub-par. Raising prices is fine, but something should accompany that. Rooms were your normal low-end business class, but thing like terrible internet speeds, poor in-room programming, tired and worn carpets, cannot be accepted unless it is a $100/night price point.

Our stay in Leominster was very good. It was really, though, Crystal and Kara at the desk who were awesome and friendly and happy to help with anything at all! Would definitely stay here, again.

A little over priced from what you get. The other hotels in the area are pretty rough so they kind of got you. Staff at the front desk were great. Room felt cramped, but was decent. Food at the restaurant was good, but the service was so-so.

Fantastic people all around - front desk, breakfast service, housekeeping. Everyone was professional, knowledgeable and helpful. Easy access off the highway and lots of parking. Can’t give 5 stars because the hotel is dated and needs a significant refresh. Carpets are worn, the sofa is peeling etc.

I recently started traveling to this area for work and this is the perfect hotel for all occasions! The staff is friendly and attentive, ameneties are great and restaurant is good! I will say in my first week I have notices that they treat their repeat customers exceptionally well, therefore, I am looking to stay here much more in the future!

Stayed 1 night in a king size room with a sofa Nov. 2022. The first thing you notice when walking into to the room is the horrible condition of the peeling faux leather sofa. I was afraid to touch anything in the room. Unfortunately, it is not possible to upload a photo. Could not believe we paid $181 per night. Surprisingly the bathroom was in decent shape. Staff seemed great. Just need to replace the junky couch not worthy of a three star hotel.

Stayed here for one night around the holidays while waiting for family to get home to visit for the Holidays. I’m an operations manager for vacation rentals in OBX of NC and oversee housekeeping and maintenance operations and our room had high regards for both. The room was well cleaned, no maintenance issues. The desk staff were easily approachable, cleaning staff in the hallways the next morning would pleasant with a smile every time we walked by. Looking forward to a future stay when we come back!

Convenient and off of the deathtrap Rt 2 highway. Any highway with yield signs in the on ramp should be moth-balled. Hotel is clean , lots of parking and fairly quiet at night. Good high speed internet upgrade is available for those of us in the executive IT world.

Amazing service and great food! The room was clean, but the bathrooms are in need updating. For the money the value isn't what I expected but still a very pleasant night's sleep.

Stayed for two nights. Had to reserve time in pool. Don’t understand that one. Stayed in a handicap room only one left. Hotel needs a spruce up. Could use paint in hallways, new carpet hallways, and some new wallpaper through out. Nice hotel bar and food. People very nice! I’d stay again for sure!

I couldn’t have asked for better staff! I was in town for a sensitive family matter and needed to extend my stay and Jessie at the front desk made it seem less to avoid any inconvenience and was extremely personable and professional. Nick introduced me to the worlds greatest cookie and was also very personable and professional. But to be fair all the staff were awesome and deserve a pat on the back they made me not want to leave! On a scale of 1-10 I conservatively give them a solid 14!

Nick Roger, the Operations Manager and Jessie D were amazing! I messed up my reservation and they helped me fix it. Excellent customer service. I’m in town to take my 87 year old mother to see her sister who is in a nursing home and Nick and Jessie saved us big time. Thank you SO much. Hostel is very clean, way to get to, comfy beds and rooms are great. They have a bar and serve breakfast on site (a little extra charge). They provided warm cookies and water in the room. You can’t go wrong with staying here! Thank you again!