(Translated by Google) I have to say one of the best Europcar branches I've been to. The service and reliability are great. I really can't complain. The employees take time for you. Seldom seen these days. Don't get rid of bad things. Requests are taken into account. You can also pay a little more for an upgrade. The fleet is also worth seeing. Nice cars and super clean. That's how it has to be. Also easy to reach due to the proximity to the airport. I will always recommend it (Original) Ich muss sagen einer der besten Europcar-Filialen in der ich bisher war. Der Service und die Zuverlässigkeit sind spitze. Ich kann mich echt nicht beschweren. Die Mitarbeiter nehmen sich Zeit für einen. Sieht man heute zu Tage selten. Kein schlechtes abwimmeln. Wünsche werden berücksichtigt. Da zahlt man auch gerne mal einwenig mehr für ein Upgrade. Auch die Flotte ist sehenswert. Schöne Autos und super sauber. Genau so muss das sein. Durch die Nähe zum Flughafen auch gut zu erreichen. Ich werde es immer weiterempfehlen,

TLDR: Denied service because of (???) If you want to know how to definitely lose a customer for life - ask these guys. I have made a reservation for a van about 3 weeks in advance. I am an EU citizen and a resident of Germany with all valid documentation which I presented to the staff member. Oh, I have successfully rented from Europcar once before as well, mind you. So, the summarised version of my customer experience at the office is as follows: ‘I cannot give a car to you today’ ‘What, why?’ ‘I cannot tell you the reason. Good day’ We managed to persuade him to give us a scribbled email address for complaints and the generic customer service phone number. And so we called. The first lady was very nice indeed although could not help much. After 2 transfers, the Reservations lady told us that she does not know the reason for this, however asked me whether my driver’s license is in English. Aha! It isn’t, so that’s why you cannot rent with us! Wait what? It’s a standard EU licence madam, it does not have to be in English (the german one is only in german by the way, FYI). I was told that I have to change my driver’s licence to a german one if I live here (completely incorrect until the expiry date of my license) and that I should consider getting an International Driver’s Licence (I’m not even going there…). In her defence, she did try to be helpful, but in the end we found an alternative with one of the big competitors and bid farewell to the incompetence and ignorance of Buchbinder/ Europcar.

Very good service and cars

(Translated by Google) Can only advise against this branch. Try to rip you off when you fill up the tank. In the contract was fully behind. I immediately pointed out to the rental worker that the car was not full of fuel. Then he started to tell me a fairy tale, that one would have refueled earlier for 3€ and the display is defective and I can be sure that it is full. 800km would be displayed. When I started driving, the display jumped to 780 km exactly after 2 km. This practice is to intentionally deceive the customer. When I handed it in, I gave exactly 800 km and mentioned the whole situation and wanted an explanation. But the rental worker played dumb and said: No, the car was handed in full and I have to be billed for it now. And that his colleague would not have noted anything. But since I took photos of everyone, he quickly became subdued and dismissed it as everything was fine and I didn't have to pay anything. If I hadn't taken photos these scammers would have charged me for everything. The only interesting thing is when I filled up the tank, oddly enough, the fuel gauge worked and everything was fine. (Original) Kann nur von diese Filiale abraten.👎🏻👎🏻👎🏻👎🏻Versuchen einen bei der Tankfüllung abzuzocken. Im Vertrag stand voll und voll zurück. Den Mietarbeiter habe ich sofort darauf hingewiesen, dass das Auto nicht vollgetankt wäre. Da fing er mir ein Märchen zu erzählen, ja das man noch vorhin für 3€ nachgetankt hätte und die Anzeige defekt ist und ich sicher sein kann das es voll ist. 800km würden angezeigt. Als ich losgefahren bin springt die Anzeige genau nach 2 km auf 780 km. Dieses Vorgehensweise ist den Kunden vorsätzlich zu betrügen. Bei der Abgabe habe ich auch genau mit 800km abgegeben und erwähnte die ganze Situation und wollte eine Erklärung haben. Aber der Mietarbeiter stellte sich dumm und meinte: Nein das Auto wurde voll abgegeben und man muss mir das jetzt in Rechnung stellen. Und das sein Kollege nichts notiert hätte. Da ich aber von allen Fotos gemacht habe war er ganz schnell kleinlaut und tat es ab, es sei alles in Ordnung und ich bräuchte nichts zu bezahlen. Hätte ich keine Fotos gemacht, hätten mir diese Betrüger alles in Rechnung gestellt. Interessant ist nur als ich vollgetankt habe, hat komischerweise die Tankanzeige funktioniert und alles war in Ordnung.

Great service and super nice team including boss. Very modern furnishings. Great vehicles

Insurance is too costly

Bad rules, if by any mistake you dropped your car you will loose all what you have paid,

I can clearly say about my rental of a FIAT 500: Everything perfect. An employee who stayed longer despite my delay, very nice contact, uncomplicated extension of the car at a fair price. Friendly contact at all times and returns absolutely flawless. Excellent!

Friendly and competent employees. Great car (Mercedes Sprinter). Uncomplicated acceptance and return. Everything perfect.

If i could rate this place less than 1 sar, I would. Even if you have a reservation, you will be surprised that the reservation is not confirmed

Fast and easy However, difficult to reach without a car despite being close to the airport I would have liked a little more staff, there was only one person who had to do everything and take care of a lot of customers and was just running. Nevertheless, he was polite and immediately helped and explained problems. One star deducted from Europcar because of the lack of staff

Never again! I had a tight schedule. Had booked moving helpers. My car was NOT available at the booked time! Which meant that I was over an hour late and had to pay helpers who couldn't do everything. Absolute disgrace! I never received any compensation from Europcar!!

Unfortunately, I can't say much good about it, except that the gentleman at the reception at the branch on Kieshecker Straße was very friendly compared to the rest and had nothing to do with the negative review. I booked a rental car for a period of 9 days including paying the cross border fee to drive to Italy via Switzerland. However, there was a vignette on the car only for the period 2022 and we returned in the New Year. EuRopcar's customer service should be better trained, I was assured on the phone that the purchase of the vignette would be reimbursed and that all you had to do was show the receipt. No sooner said than done, when we returned it on site, the nice gentleman at reception in the back of an office probably asked his superior whether this was handled that way (a little tip to the lady who answered, you can hear her when you're standing at the front) and we just heard "They should be happy that there was a vignette on it at all, they have to pay for it themselves." Shameless answer that could have been phrased nicer. Apart from the fact that we would of course have had to buy a vignette one way or another, the people who sit in customer service to answer QUESTIONS should also know whether they are giving correct information or not. NEVER AGAIN EuRopcar, outrageous customer service, not reliable.

Shocking experience I will not use in the future

Preis ok, zu wenig Personal vor Ort und daher lange Wartezeit. Ansonsten alles gut (Translated by Google) Price ok, not enough staff on site and therefore long waiting time. Otherwise all good

Super nett, unkompliziert, gute Preise und gute Fahrzeuge. Immer wieder gerne. (Translated by Google) Super nice, uncomplicated, good prices and good vehicles. Always my pleasure.

(Translated by Google) We are a corporate customer of this Europcar station and regularly rent several vehicles for long-term rentals. We are very satisfied with the service and are always well looked after by the team. The station is highly recommended! (Original) Wir sind Firmenkunde bei dieser Europcar Station, mieten regelmäßig mehrere Fahrzeuge in der Langzeitmiete. Wir sind mit dem Service sehr zufrieden und werden vom Team immer gut betreut. Die Station ist absolut empfehlenswert!!

(Translated by Google) Impossible to have a car does not correspond to the one I have reserved on the internet and there in addition I receive a confirmation email from the car that I have rented I have done more than 200km so that he does not rent (Original) Impossible d’avoirs une voiture ne correspond à celle que j’ai réserver sur internet et il en plus je reçois un mail de confirmation de la voiture que j’ai louer je fait plus de 200km pour que il loue pas

(Translated by Google) We often needed rental cars and also drove to various Europcar stations. This was the best, very good service and always friendly. The cars were always flawless and there were never any problems. We only go to this station. Many Thanks (Original) Wir haben des öfteren Mietwagen gebraucht und haben auch diverse Stationen von Europcar angefahren. Diese war die Beste, sehr guter Service und immer freundlich. Die Autos waren immer einwandfrei und es gab nie Probleme. Wir gehen nur noch zu dieser Station. Vielen Dank

(Translated by Google) Quickly needed a rental car, 15 minutes later I was from the yard. The employee was very friendly and the process was really quick. (Original) Brauchte auf die schnelle einen Leihwagen, 15 Minuten später war ich vom Hof. Der Mitarbeiter war sehr freundlich und die Abwicklung echt flott.

Ich buche schon lange bei Europcar, aber diese Filiale war keine gute Erfahrung. Nerviges Upselling, obwohl ich bereits im Vorfeld freundlich darauf hinwies was genau ich online gebucht habe und das ich auch genau das gebuchte Fahrzeug haben möchte. Nein danke, kein Tankservice, keine höhere Kategorie und keine Reduktion meiner Eigenbeteiligung. Der Wagen war dann aber total in Ordnung. In Zukunft buche ich wieder in der Filiale am Hbf. (Translated by Google) I have been booking with Europcar for a long time but this branch was not a good experience. Annoying upselling, although I kindly pointed out in advance what exactly I booked online and that I would like to have exactly the vehicle that was booked. No thanks, no tank service, no higher category and no reduction in my own contribution. But then the car was totally fine. In the future I will book again in the branch at the main station.

Der Stationsleiter und sein Team ist sehr freundlich. Immer 24/7 erreichbar. Wir als Großkunde mieten Transporter und jegliche Fahrzeuge und sind sehr zufrieden mit deren Leistungen und Fahrzeugen. Es ist immer Verlass auf nicht nur ein Fahrzeug sondern gleich auf mehrere Fahrzeuge. Ist sehr weiter zu empfehlen. MB Transporte. (Translated by Google) The manager and his team are very friendly. Always available 24/7. As a major customer, we rent vans and any vehicles and are very satisfied with their services and vehicles. You can always rely on not just one vehicle but on several vehicles at the same time. Is very recommendable. MB Transports.

We rented a car on November 15th and it was delivered to us with a 3/4 tank of gas. They promised us that they would give us a discount if we returned the car, but they never did. And I returned it with a full tank.

Very helpful staff. Very quick pick up and drop off all at a good price deposit received back Very good company.

Very good and fast service, very polite and professional 👍

I rented a van and am extremely dissatisfied with the entire processing and billing process at Europcar Dusseldorf Nord. The invoice was a rude awakening: it could only be issued correctly the third time. First three days were calculated, then corrected to two and then finally to the actual one day. And that after a total of four phone calls and many discussions. In addition, I filled up the van at the recommended Shell gas station before returning it until the nozzle closed. On the bill I was then charged 15 liters plus a service fee for filling up the tank -> 4.90 euros per liter. The reason: According to Europcar, the van has to be filled up to overflowing, even if the fuel filler neck is constantly closed. But I wasn't told that beforehand. According to Europcar, it was my fault for telling the customer beforehand without apology or insight. Even consulting with the boss was pointless. The business concept is not aimed at customer friendliness. My previous tenant probably had the same problem. When we picked it up, the van was not completely full of fuel and needed to be refueled a bit. This took about 30 minutes, during which we had to wait with three men until we could finally start moving. The problem is known, but Europcar's business concept is not problem-solving oriented. Because of all the hassle, my rating is very bad, even if the van itself was good.