2/5 Quentin H. 1 year ago on Google
TL;DR:
A
disappointing,
inconsistent
experience
when
compared
to
the
Deer
Park
location.
Nice
bar
area
and
lots
of
seating.
My
companions
and
I
arrived
at
7:45
on
a
Saturday
night.
I
was
told
that
there’d
be
a
one
hour
wait
for
a
party
of
four,
but
we
were
seated
after
waiting
only
35
minutes.
There
was
a
party
of
two
who
arrived
before
me
and
they
said
their
wait
was
approximately
one
hour.
The
drinks
were
hit
and
miss.
Some
tasted
weak
and
others,
like
the
strawberry
mule
and
margarita
were
well
received.
The
food
was
pretty
good
(salty
ravioli
aside)…
until
a
hair
was
discovered
1/3
into
devouring
a
skillet
of
chicken
scampi
bake.
Bri
called
over
a
manager
(at
her
insistence),
Jordan,
who
said
that
he’d
“take
care”
of
us
and
asked
my
companion
if
they
wanted
the
meal
re-made
or
would
prefer
something
else.
My
companion
settled
on
the
pork
osso
buco.
Jordan
said
that
it
would
take
approx
15
minutes
to
prep
the
meal
and
my
companion
stated
that
they
were
fine
with
the
wait.
At
the
end
of
the
meal
we
were
surprised
to
learn
that
we
were
charged
for
the
replacement
meal.
The
original
meal
(with
the
hair)
was
removed
from
the
bill,
but
the
replacement
was
listed
at
full
price.
My
companion
asked
to
speak
with
the
manager.
A
different
manager
appeared
this
time
(possibly
the
GM?),
and
he
insisted
that
“comping”
a
meal
is
not
something
that
he’s
done
in
his
many
years
of
employment.
It
wasn’t
a
good
exchange
and
I
don’t
know
if
it’s
a
Long
Island
thing,
but
I’ve
had
many
unfortunate
incidents
in
restaurants
over
the
years
in
various
states
and
comping
seems
to
be
a
standard
practice
when
something
negative
happens.
We
weren’t
there
with
the
goal
of
getting
a
free
meal,
but
there
were
elements
of
the
experience
that
made
me
not
want
to
return
to
this
location.
Had
the
meal/comp
situation
been
handled
differently
this
review
would’ve
had
a
more
positive
tone.
Oh,
and
a
companion
and
I
kept
getting
whiffs
of
body
odor.
It
took
a
while
to
realize
that
it
only
occurred
when
a
few
members
of
the
wait
staff
breezed
by
our
table.
I
get
it,
servers
can
work
long
hours,
but…
um,
yeah.
The
floor
in
our
row
was
disgusting
and
needs
to
be
redone.
I
could
understand
if
this
were
a
small
independent
restaurant
with
thin
margins,
but
this
isn’t
that
type
of
place.
Our
server,
Bri,
was
great
and
didn’t
contribute
to
the
disappointment
in
our
experience.
She
tried
to
make
the
best
of
the
situation
and
was
very
attentive
from
the
moment
we
were
seated.
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