We were not impressed with the room we had. We expressed when booking we were coming for our wedding nights (2 night stay) and the room was not worth the price we paid!! The dresser/refrigerator storage was clearly damaged from wear and tear and looked in need of replacement or repair. Several spots on the walls dinged up and had been patched up but not painted so there were multiple white spots on the tan walls. Big cob webs on the ceiling. Dripping faucets. Oh and let’s not forget the mirror in the bathroom was tilted downward perfectly so you could watch yourself going to the bathroom. What?!! The tilt functionality of it didn’t work to tilt it back up. I made due with placing a towel behind it to change the view. Room had spectacular view of muddy paths. (Sense the sarcasm). The air conditioner was clearly on its last legs and had an obnoxious constant ticking sound. I just think they’re not taking care of the hotel properly. The girls at front desk were very nice and helpful…coming to room to help with the a/c controls. Breakfast was standard nothing to rave or complain about there. When we went to check out there wasn’t a person at the desk just a basket that said leave room cards here. What?? This hotel has a prime beautiful location and has potential to be awesome. Whoever is managing it isn’t doing the best job so it can live up to its potential. It’s a shame. Sincerely a disappointed bride for her wedding nights. Our stay was Sept 16-18, 2023

OH MY GOD. I Am a frequent traveler. Iv been to fancy hotels in Europe, South &North America but I wanna say.. this is the most beautiful, friendly hotel I have ever been too! ** I am also a Travel Agent, so I know my stuff** 1) we were greeted by a very patient and friendly lady at front desk who informed us about all of hotel’s details and collected the payment. 2) hotel is absolutely stunning inside and out. Modern and elegant look, EXTREMELY large rooms (no kidding, my jaw dropped when I walked in) AND PET FRIENDLY!!!! 3) includes breakfast and has Wine bottles/sodas for purchase at lobby. (Might be or not wine drunk in my room rn) Overall, amazing experience. Beautiful hotel. Booked last minute and its one of the cheapest places in Niagara area! Never been happier with my stay. Will be back x100!!

I had a phenomenal stay here. The front desk staff are so sweet and accommodating. The room and bathroom were both clean and had what we needed. The complimentary breakfast was delicious and had a variety. The location was perfect, peaceful, and safe. I’d like to personally thank Nicole for being accommodating and allowing us to shower after a long day once we had already checked out.

Off season rates right now and ask for fisherman discounts!! You can stay in a river view room. For under $80. Very clean excellent service. Cozy bed and pillows. We will be back.

When I first entered the hotel to check in, the ceiling and light fixtures above were shaking significantly from a wedding going on above. When I first opened the door to my room, I got a very strong nursing home smell. The room was quite large, but had a weird layout. The furniture looked like it had been pulled out of a dumpster. It had serious scratches and gashes that couldn't have come from normal wear and tear. There were random light switches that didn't do anything. The lighting was super blue and sterile feeling. The internet was unusable, so I just left my data on. They also only provide you with soap and shampoo in the room, and then a note in there to see the front desk if you want other toiletries. This felt very cheap to me. The whole experience felt like a college landlord apartment. It seemed like they got the bottom-dollar contractor for every task. Definitely a contender for the worst hotel I've stayed at. Also, I know design is subjective, but the carpeting was pretty rough. The location was lovely though. We ended getting Chinese takeout and hanging out in the park by the river. The biggest redemption for this hotel was the breakfast. They do provide a quality breakfast. And the lady at the front desk was very kind as well. I just get the vibe that the owner puts the bare minimum into maintenance.

The hotel is need of a renovation! Bathrooms dated ! No vanity mirror. Room layout strange ! Windows don’t open ! Walls thin you hear every foot step above . Paint chipped stains on ceilings. The nicest thing about the hotel is the outside brick, breakfast and view ! They honestly need to start renovating the rooms. Sadly I was disappointed by my visit! Sink plug disgusting! No management available to address my concerns

The room we got was very basic. The shower was a little weird in design. But a very classic feel to the place. The staff was great and friendly. The breakfast was great! Eggs, bacon, sausage, toast, yogurt, fruit, make your own waffles with the waffle maker. Great view of the river, just really good overall experience.

We have a sunset suite with a great view of the river. Cons, no room safe, there is a wedding booked below us and it will disrupt on planed quiet evening on our balcony 👎. This is a newer hotel and doesn’t have enough places to plug in electronics. The curtains overhang too much and interfere with opening and closing the patio door. The room is large but not bathtub in the rooms or hot tub in the hotel. The divider wall on the patio does not go all the way to the balcony railing as needed to provide security.

I had reservations to Niagara Crossing & Spa. I booked this hotel only because the site said pet friendly!!!! We arrived and I let them know we had our pet with us. I let the desk lady know it was a cat and she went on to tell me that cats are not allowed, I commented that your site says pet friendly. She went on to tell me that cats are not pets in the eyes of NY state, they are not registered pets like dogs are! I told that they are pets and my pet cat is registered just like a dog is. She went on to tell us we cannot stay at Niagara Crossing & Spa. Needless to say she did not care that we had no place to stay and we all ready paid for our stay! In all my time of traveling with my cat, I have never come across such rude and nasty people that obviously do not like cats. I will never stay or book Niagara Crossing & Spa ever again! Very poor hospitality!!!!

This hotel was great! The architecture and decor take you back in time with its own distinct charm. It's nicely located with a beautiful river view from the patio.

We were here for the New Year's Eve party. We live local, but wanted a fun night out. From the outside, the hotel is gorgeous. However, our room left alot to be desired. We were in room 217. The walls have paint chipping, the bathroom is extremely tired and in need of renovation. There's literally paint chipping off the door frame, very shotty patch work. The shower tiles are cracked and discolored. You literally hear EVERYTHING. From guests talking in the hallway, to guests just walking around in their room above you. The insulation is non existent. I didn't sleep at all. Very uncomfortable bed. The sheets feel like sandpaper. The pillows have to be down, which I'm allergic to because when my face was near them, I couldn't breathe. The food and atmosphere at the party made up for the room. It was very nice. The staff are so friendly. But this place should not be charging over $200/night when it's in serious need of a major upgrade.